Quick customer support!
Difficult to make pages. But I understand that it is a blogging theme
Wonderful theme. In a word the theme, I would have never dare dream about on my website. A bit difficult to set, ok, but not a big deal, the team is available for helping, very very pleasant to chat with and the explanations are easy to understand. A very good customer experience !
EXHAUSTING. Adore the look but having multiple issues every week for three months just got too exhausting. :( Had to seek outside help who said the theme was too dated; limited up to WP 3.0 while WP already passed 4.7.1? Their words.
Having had The Voux theme for another site previously, I didn't understand why this theme was so glitchy and slow on basic things like previewing, with constant support requests needed and updates sometimes not occurring for 12hrs or more. Header and logo not loading, showing errors, Elated options causing errors and code having to be written to fix things that should have just worked. It was just hard work, despite the lovely concept. In practice it turned out to be annoying.
I wanted a smooth functional fashion theme I could throw lots of blog articles into and grow an audience. This site never really got off the ground with the continual header glitches causing it to stay visually unsuitable to share with clients and audiences. The bugs made it look messy and unprofessional.
Unfortunately this pretty theme has completely failed me and I'm now having to pay for moving to a new template by a different creator. Perhaps if you're good with coding this would be an easier theme to play with and self-fix the bugs. But for a plug-and-play it's a complete non-starter.
We can see that you have submitted a lot of tickets to our support management system, and support provided your with responses in time and almost all your tickets are closed at this time. Regarding theme version and compatibility, it officially supports WordPress version 4.7.x and this can be seen on Theme Forest items page https://www.screencast.com/t/rslzUDCExxK , so this is not true, and if you do not visit items pages so often you can always ask our support regarding this, and they can also provide you with plugin updates in case that you need them before releasing official theme update. We suggest that you contact our support team and to provide them with both WordPress and FTP admin credentials in your tickets and they will assist you with all the issues you are having.
Our WordPress themes have a lot of options and expecting something much easier with less options is something else, and if you were expecting that from commercial themes sold on Theme Forest then you should maybe consider using free WordPress theme instead since learning curve with our themes can be a little steeper especially if you are using one of them for the first time, but as suggested previously, our support will always provide you with good and timely support, so we really hope that this can be improved, and that you will change this bad impression you've got, but in case that our theme is too complicated for you and you don't want to use it, you can submit a refund request and we will discuss it there.
BEST. SUPPORT. EVER.
Thanks again guys for your great help!
Outstanding design, the support is incredible kind! I suggest it!
First time I have no questions after following the included documentation which came with the theme which is very well designed, easy to understand and has lots of features for being "just a blog theme".
It's worth the money and if you're a writer / blogger or want to start your own little or mid-size magazine, you should think about it.
Fantastic theme, the most complete and flexible I've seen.
Customer Support very kind and answer time very short.
--A real pleasure to use--
too slow. impossible to improve
We located your closed tickets and tested your page load time.
There are few tips how this could be improved and one of it is leverage browser caching which is explained here https://gtmetrix.com/leverage-browser-caching.html
Small modification in your .htaccess file could be helpful.
Our support agents are on your service for this or any other doubt theme related. Could you, please, get in touch with them again on ticksy.
Looking forward to hearing from you.
Good customer support
Amazing theme and amazing support, excellent!
I dont know how i can remove my post just below,
Can you help me ?