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I had purchased alma theme last year and my website is running properly but recently when I tried changing something on my website it was not showing me the visual composer and the version which I have installed is v1.1.12 and I can see your current update as v1.1.20 as on 04/05/2016. Please help me to update my current theme to latest version.
Use this plugin:
After the update will pop up an alert warning that you need to install / update some of the necessary plugins, just follow the instructions.
This does not help me in updating the theme. I have installed the zip file with your instruction. The visual composer is still not working on the site. I didn’t get any instruction which showed me to update the plugin. I am still in v1.1.12. Please help.
Hi, you need to config the plugin for it to connect to the Envato. Go to the plugin page click where it says “generate a personal token.”
After connect to the Envato api it will show the theme to update a below.
Hi, Thank you now the theme has been updated but i am still not able to edit anything. Please see the link below.
Its showing as loading please wait and after that nothing happens
As I said before you need to update the plugin “pixelthrone” and install the plugin visual composer (you do not need to buy it, we already have included in the pack. )
I’m getting “Are you sure you want to do this” error when uploading ZIP. Any idea what is happening? Thanks.
What is the zip name?
Confirms if you are not uploading the full pack, the correct name is “Alma-v1.1.22.zip”
Thanks for fast response
Yes, that is archive name… Latest WP, theme downloaded few minutes ago.
I just uploaded ZIP manually, extracted archive and now it works…
I uploaded the zip and it works well.
No, not working After manual upload, extract and install, it does install and after plugin installations – I get error 500 when opening site. Admin panel works fine. Other themes also work.
Don’t have support anymore. I bought theme but haven’t used it until today
Use the form on the bottom.
Do not worry, what matters is to solve the problem.
How do I manage visual composer separately / without using the one in the theme? I am on Alma 1.1.9 and a recent wordpress update broke the visual composer bundled with the theme, and like other users I am left with a visual composer that won’t load. Installing the WP Bakery Plugin separately results in a fatal error. I am now on WP 4.6 and would like to know the current version of ALMA being sold, and how I get this fixed. Is the only option to re-purchase the theme? Does this theme work on WP 4.6? The store says 4.5.x
If you are a real buyer (although I do not see any label to saying that) you do not need to purchase the theme again, you can always make download from downloads page.
However, to give you some kind of support you need to be an identified buyer, and the I do not see that.
I’m a real buyer. I’ve bought many of your themes before across many accounts. You latest version 1.1.22 seems to have broken my site. It is stuck on the endless spinning square. I tried to debug it but it can’t seem to get past the pre-loader. I haven’t even applied my style sheet. It’s just what happened after the upgrade.
Looks like the issue is the install goes successful, but activating it is failing without reason- so I don’t think it ever installed successfully. The margins were incorrect and the pre-loader got stuck. There seems to be an upgrade issue.
When when you write the comment I do not see a label identify you as a buyer.
Please create a ticket in support site, and share your wp login so I can analyze this issue more quickly.
Sorry for the inconvenience.
Dear Pixelthrone, I have recently noticed that there is a problem with the contact form — but only on mobile. It is not sending the message. The full web version works fine though. What could be the issue?
Please give me more info about that.
- What is your website?
- iOS or Android?
- What is your theme version.
- What is your pixelthrone plugin version.
Updates have broken my site – when i submit a support ticket it asks me to renew. Can you point me in the direction of your support forum the support link takes me to an almost empty site where i can submit a ticket or view some guidance to install a visual composer plugin – i need the support forum for the Alma theme!
Hello, did you update the pixelthrone plugin, and install the visual composer recomended plugin ?
After updating Alma and all plugins (yes, also Pixelthrone), it still doesn’t seem to work. Pages show in different order, backwards scrolling, can’t get the homepage on top, can’t leave permalinks open,...
Hello,You need to install the recommend plugin Intuitive Custom Post Order.And check if this options are activated.To order go to pages and do this:
Hello, Thank you for your fast reaction! Intuitive Custom Post Order was installed and activated, I will check the options. Thank you
I’m french sorry for my bad english
I have made all last and/or install plugins updates, check the Custom Post Order options … but my website still completely break !
Apparently i have the same issues of many peoples (a few post above)
All plugins are actived but i don’t have Visual Composer in pages … etc !!
Please help !
What’s your theme version?
Please send me your website url to analyze better.
Your support has expired.
Thx for your help !
Theme version 1.1.22
url > h**p://www.lesroutesbleues.fr
Update the theme to 1.1.22 version, update the recommended plugins, and empty your wordpress cache ( it seems that you are using a plugin to cache the site. )
Thx for your quick answer.
… it’s already 1.1.22 version !
I have made plugin WP Retina update to last v.4.5.9
but i can’t update my WPBakery Visual Composer v.4.12 to 4.12.1 without licence.
I don’t have plugin who can empty the cache manually (or i don’t find this option).
Ups. I wanted to say 1.1.24
I’ll do an update with the new version of Visual Composer.
No entanto, I do not think that the VC is causing this.
Send me your wp login to analyze better.
Use this form.
... i don’t have theme update in my WP admin (Envato Toolkit) ... i have made download here in “Download section” ... replace my theme by this new download (normally 1.1.24) ... but it’s again 1.1.22 version !!!
But i have desactived Wordfence & Yoast SEO plugin to be sure there’re not a conflict but it’s the same … the website is alway broken.
I go to send you my WP login in your form !
Is there a problem with your wordpres install.
You need to get in touch with your host provider, or create a new wp install.
How ! It’s strange ! ... Ok ! Thx a lot for your help !
I see with my host provider !
Where’re the 1.1.24 version ? it’s always the 1.1.22 in download section !
Please try again.
Hi, we’re in urgent need of a quick answer. We’ve paid for, installed and uploaded the demo to the theme, and the order of the page is back-to-front (the hero image is at the bottom, and contact form at the top), how can this be changed? http://126.96.36.199/ is our page. Thank you!
to elaborate, we just need it all in reverse order, I’ve installed the page ordering plugin for wordpress and that doesn’t work either, as I’ve put them in the right order from top to bottom on there. If you can let me know of how to change it that would be awesome. thanks
Thanks for purchasing one of our files.
Support for all our items is conducted through the PixelThrone support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue.
thanks for the quick response, any chance you can give guidance on here? Our developer purchased the theme, not directly through my account here. So I don’t have the purchase code on me
I’m sorry but without evidence that you are a customer I can not provide support.
Ok my colleague will contact you in the next few minutes! thanks
the portfolio is not aligned to the center? no mather if its full width / contained, amount of cols, ec
what am i doing wrong?
I cannot identify you as a real buyer.
Please put you question using the purchase account.
im a freelance developer, my costumer bought your tempate.
i fixed the portfolio issue, but i have a problem with THE TEAM section on RTL
Installed the theme, but cant install the child theme. Also can not import the demo content.
What happens when you try to install the child theme or dummy content?
There are some servers that change the first letter to uppercase of the theme name, that causes problems with the wordpress load.
You need to change the name.
If you do not know how to solve this, create a ticket on the support site and share your wp + ftp login I’ll help you.
Please advise. Checked theme name and it’s lowercase. Demo import just spins but never loads. On a deadline so if possible please advise on how I can correct without providing credentials site or server.
Login to your server using ftp.
Go to the wp-content / themes / ( folder )
And change the name of the theme from”Alma” to “alma”.
If you continue with problems create a ticket on the support site and share your ftp login I’ll help you.
Thank you – verified theme name is lowercase. Still not loading. Will create ticket.
Hi there, it appears, as some others have commented previously, that our visual composer is no longer working- could you clarify how to rectify this ASAP please? As far as I can see, all themes and plugins are up to date.
It looks like you’re using an old version of the theme.
Please upgrade to the latest version to fix this bug.
How would I go about doing this as it says that my theme is up to date?
What is your theme version and your site url ?
The latest version is v.1.1.24.
You need to update the them, as I said before.
Yes I understand but I’m saying that it says that all themes are up to date so I am asking you how I should update it as it’s not currently giving me the option? Do I need to download something from somewhere else?
It is very simple to use you will not have problems.
(Note, after updating the theme, updates the recommended plugins, and goes to theme options, changes any color and saves it to save the old options.)
Do not worry, you will not lose any content.
Thanks very much- will give it a go now!
it appears to have worked except the visual composer says that it appears that i do not have a valid license?
Ignore this msg, we have an extended license that allows us to include the VC within our theme. You just can not get support from them, you have to get it through me.
Ok I see- thank you very much for your help!
I would like to have my front page background responsive on mobile. Right now the bg is on the left size of the picture, how I can change it to be centered?
Also, is there any css to have own background image for mobile and desktop?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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