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I had purchased alma theme last year and my website is running properly but recently when I tried changing something on my website it was not showing me the visual composer and the version which I have installed is v1.1.12 and I can see your current update as v1.1.20 as on 04/05/2016. Please help me to update my current theme to latest version.
Use this plugin:
After the update will pop up an alert warning that you need to install / update some of the necessary plugins, just follow the instructions.
This does not help me in updating the theme. I have installed the zip file with your instruction. The visual composer is still not working on the site. I didn’t get any instruction which showed me to update the plugin. I am still in v1.1.12. Please help.
Hi, you need to config the plugin for it to connect to the Envato. Go to the plugin page click where it says “generate a personal token.”
After connect to the Envato api it will show the theme to update a below.
Hi, Thank you now the theme has been updated but i am still not able to edit anything. Please see the link below.
Its showing as loading please wait and after that nothing happens
As I said before you need to update the plugin “pixelthrone” and install the plugin visual composer (you do not need to buy it, we already have included in the pack. )
I’m getting “Are you sure you want to do this” error when uploading ZIP. Any idea what is happening? Thanks.
What is the zip name?
Confirms if you are not uploading the full pack, the correct name is “Alma-v1.1.22.zip”
Thanks for fast response
Yes, that is archive name… Latest WP, theme downloaded few minutes ago.
I just uploaded ZIP manually, extracted archive and now it works…
I uploaded the zip and it works well.
No, not working After manual upload, extract and install, it does install and after plugin installations – I get error 500 when opening site. Admin panel works fine. Other themes also work.
Don’t have support anymore. I bought theme but haven’t used it until today
Use the form on the bottom.
Do not worry, what matters is to solve the problem.
How do I manage visual composer separately / without using the one in the theme? I am on Alma 1.1.9 and a recent wordpress update broke the visual composer bundled with the theme, and like other users I am left with a visual composer that won’t load. Installing the WP Bakery Plugin separately results in a fatal error. I am now on WP 4.6 and would like to know the current version of ALMA being sold, and how I get this fixed. Is the only option to re-purchase the theme? Does this theme work on WP 4.6? The store says 4.5.x
If you are a real buyer (although I do not see any label to saying that) you do not need to purchase the theme again, you can always make download from downloads page.
However, to give you some kind of support you need to be an identified buyer, and the I do not see that.
I’m a real buyer. I’ve bought many of your themes before across many accounts. You latest version 1.1.22 seems to have broken my site. It is stuck on the endless spinning square. I tried to debug it but it can’t seem to get past the pre-loader. I haven’t even applied my style sheet. It’s just what happened after the upgrade.
Looks like the issue is the install goes successful, but activating it is failing without reason- so I don’t think it ever installed successfully. The margins were incorrect and the pre-loader got stuck. There seems to be an upgrade issue.
When when you write the comment I do not see a label identify you as a buyer.
Please create a ticket in support site, and share your wp login so I can analyze this issue more quickly.
Sorry for the inconvenience.
Dear Pixelthrone, I have recently noticed that there is a problem with the contact form — but only on mobile. It is not sending the message. The full web version works fine though. What could be the issue?
Please give me more info about that.
- What is your website?
- iOS or Android?
- What is your theme version.
- What is your pixelthrone plugin version.
Updates have broken my site – when i submit a support ticket it asks me to renew. Can you point me in the direction of your support forum the support link takes me to an almost empty site where i can submit a ticket or view some guidance to install a visual composer plugin – i need the support forum for the Alma theme!
Hello, did you update the pixelthrone plugin, and install the visual composer recomended plugin ?
After updating Alma and all plugins (yes, also Pixelthrone), it still doesn’t seem to work. Pages show in different order, backwards scrolling, can’t get the homepage on top, can’t leave permalinks open,...
Hello,You need to install the recommend plugin Intuitive Custom Post Order.And check if this options are activated.To order go to pages and do this:
Hello, Thank you for your fast reaction! Intuitive Custom Post Order was installed and activated, I will check the options. Thank you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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