pixelthrone supports this item


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216 comments found.


Olá, Lamento mas não compreendi a tua pergunta, talvez seja necessario usares mais palavras!

Hello, pre-purchase question: is this still an active theme you plan to make updates to or changes? And how quickly can support for this theme be during any issues when the site has gone live? Thank you

Hello Yes it is an active theme. I have plans to create a new version with the new framework that I am developing, but it can still take a few months.

The supurte is answered with less than 24 hours. Thanks for the interest.

Hello – on my theme, the stock testimonials are not working right and looked glitched – how can I fix this? Thank you

Hello Create a ticket and share your wp login so that I can analyze better.


Olá td bem? Novamente não consigo mudar as cores, já fiz as permissões de arquivo. Outro erro é quando tento ativar o plugin PixelThrone aparece a seguinte msg:

Fatal error: Cannot redeclare custom_error_notice_file_not_writable() (previously declared in /home/amaz/public_html/wp-content/plugins/framework-alma/lib/functions.php:8) in /home/amaz/public_html/wp-content/plugins/pixelthrone/lib/functions.php on line 46

Olá, envia-me um email ( usando o form no profile ) e coloca o teu wp login + ftp para poder analisar melhor esse problema.

The Visual Composer stopped working a few weeks ago … What should I do ?

Hello, As I answered you in online chat, you have to update the theme for the latest version.

Hello, I am japanese, so I am not good at English.

I had purchased alma theme last year and my website is running properly but recently my website was not shown. PixelThrone plugin is not activate now.

When I will activate PixelThrone plugin, so it is showing that “Fatal error: Call to undefined function wpb_remove() in /home/mywebsite/www/wordpress/wp-content/plugins/pixelthrone/shortcodes/shortcodes-remove.php on line 7

Alma version is v1.1.24 and PixelThrone plugin version is v1.1.20. Please help me to showing my website.

Thank you for your reply. Now I create a ticket on the support site. please help.

I’m on it :)

Thank you!!!

I am getting this error when I import the dummy

  • Failed to import Media “shadow”
  • Failed to import Media “logo_black”
  • Failed to import Media “img1”
  • Failed to import Media “img3”
  • Failed to import Media “img”
  • Failed to import Media “img2”
  • Failed to import Media “1140×200”
  • Failed to import Media “800×350”
  • Failed to import Media “img71”
  • Failed to import Media “rule”
  • Failed to import Media “placeholder”
  • Failed to import Media “placeholder”
  • Please create a ticket on the support site so I can send you a new theme version. That has not yet been approved by the themeforest.

    Just created a ticket

    Hello i love your theme but one thing is not working correctly. The submenu on the portfolio page is acting weird. Also is it not possible to click on the first project. Can you help me solve this problem? http://www.chrisromer.nl/

    Hello, yes I can. Bu for support requests you have to use the site: https://support.pixelthrone.com

    Because it is the only way I have to validate that you are a registered and actively supported buyer.

    I hope you understand.

    It says that my support for this item has expired do you really need to but the whole thing again?

    The only problem is the submenu on the portfolio page

    To get the support you must have a valid support license.

    However, I noticed that your website is using an old theme version, from 26/04/2014.

    It updates to the last version.

    Stopped working the menu ancora site onepage only in: (Google Chrome). now clicking on the menu has no movement. In other browsers it is ok. The problem is only in Google Chrome


    I’m working on it as we speak. Thank you for letting me know.

    Boa noite! Depois da atualização do navegador Google Chrome Versão 61.0.3163.100 o menu do one-page quebrou. Verifique por favor na sua própria versão online: https://alma.pixelthrone.info/#demo – Como podemos resolver isso? Obrigado aguado informações.

    Hi, new version updated.

    Ok Thanks, Please which file should I replace so that I do not lose what I customized.

    I’m sorry, but you should use a software to see the changes because I have changed many different files, both in the theme and in the plugin.

    I’m getting the error message “We detected that you need to give some files written permission so that “Theme Options” page can save the new changes.”

    But the YouTube link says “unavailable”

    Hi, this is a bug, you can ignore it until the new update is available.

    If you want to fix it asap, go to support site and criate a ticket, I’ll help you fix it.

    I recently just updated visual composer and the the actual theme, about 3 days ago. On the portfolio page, Visual Composer doesn’t even come up in the editing page and no pictures show up on my website. I should be getting VC to edit the portfolio right?

    Thanks for purchasing one of our files.

    I think you have to activate the post type in visual composer roles settings.

    Support for all our items is conducted through the PixelThrone support website, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue.

    Support Website

    “Warning (Theme Options) We detected that you need to give some files written permission so that “Theme Options” page can save the new changes. To learn how to do it check out this video.”

    But there is no Video!!!! =(((

    nevermind, just saw the comment above, its a bug, i dont have to do nothing.

    Bug report: I see that in the main alma theme, animations are now delaying, showing first the static image, and then after a milisecond the object proper animates/fades.

    If I renew the support, is it possible asking for a bar progress preloader?