ThemeMakers

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467 comments found.

Mimmy45

Mimmy45 Purchased

Hi Jack, just updated my theme but it appears that the fix for alt image that was supposed to be fixed according to the latest update is not working. My logo doesn’t show on all pages except the HOME.

JackTM

JackTM Author Team

HI there,

Well it could be caused by different aspects so please follow my advise on the initial reply and get in touch with tour support team. Thank you and have a great day!

Regards,
Jack

I don’t understand how to get support for this product. I don’t know how to update it. I had a friend help me the last time but, since then, clicking on photos in my galleries does not always show the full sized image—sometimes (often) they appear in a ghosted version. Can I get help updating my site somehow?

JackTM

JackTM Author Team

Hi there,

Please be advised we provide support via tickets on our forum, so please create an account on our forum, submit a ticket there by following this link and our support guys would be glad to assist you with all your inquiries.

Regards,
Jack

I purchased this theme years ago and it always worked fine. I’m making some changes today and I can no longer add a description in portfolio images (folio items), it seems like pop up window can’t load anymore. I’ve tried with 3 different browsers and the problem is still there.

JackTM

JackTM Author Team

Hi there,

You might be using an outdated theme version,so please make cuts its up to date. Also please be advised that we provide support via tickets on our forum and you need to have a valid support and yours seems to be expired. So please create an account on our forum, submit a ticket there and our support guys would be glad to assist you with your inquiries, thank you.

Regards,
Jack

Presley

Presley Purchased

How can I change the “folio” slug that is added to all my Portfolio link URLs?

JackTM

JackTM Author Team

Hi there,

Please be advised that we provide support via tickets on our forum and you need to have a valid support and yours seems to be expired. So please create an account on our forum, submit a ticket there and our support guys would be glad to assist you with your inquiries, thank you.

Regards,
Jack

Hi, Before purchasing Almera Theme I have a few questions : I would like to know if : - the french translation files .po/.mo are provided ? - if any social media sharing buttons plugins are compatible with your theme, so I can allow my followers to share any image of my albums ? - if I can add a full-width slider on my homepage, kind of revolution slider ? Thanks for your help.

Hi there,

Here are the answers:
  1. The French translation is not provided, but the .po/.mo files are provided, so you can translate the theme on your own
  2. the only inbuilt social share buttons are available in the theme, all the other could be integrated as well, but with third part plugins.
  3. Revolutionslider is not included, but I think you could add it on your own, with a little bit of customizing the theme

Should you need any further assistance please don’t hesitate to contact us.

Regards, Alex

i would like to have the “our team” iten on it, if i buy this theme can themeforest add this one?

JackTM

JackTM Author Team

Hi there,

Thank you for your interest in our theme. Sure, you would be able to add “our team” page and place there your team members via the staff shortcode. The theme comes with very detailed instructions and our support guys would be glad to help with it. Please let us know if any further inquiries arise, thank you.

Regards,
Jack

Hello! I am trying to find how to disable the little wrench on the side of the theme that allows the user to change the colors. Where can I do that?

Hi there,

It could be disabled in the Theme Options, For further reference please be advised that we provide support via tickets on our forum and you need to have a valid support and yours seems to be expired. So please create an account on our forum, submit a ticket there and our support guys would be glad to assist you with your inquiries, thank you.

Regards,

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