4335 comments found.
Hello, I have purchased your template licenses many times for different sites. One of them had a problem, it is an old version (with visual composer I believe, alone 6), and I know that it should never be updated. I didn’t do ANYTHING, just the site was running fine until now with WordPress updates and plugins. And we realized today that the header of the site had disappeared with the message saying that the menu is not specified, the footer also disappeared with a simple phrase “copyright bear themes”, and when I specify a menu it does not have the right style, no logo as if the CSS had jumped. In short, it seems that the theme has updated itself or something. The only thing that saved me is that I was able to perform a backup restoration from 2 weeks ago. Backup of site files and database backup. But I think that if all this happened by itself, it will happen again. Can you help me to solve and prevent this problem please.
Hi, We explain to you as follows. Currently Version Alone7 is not an updated version of version alone6. Therefore, you should not update your website to version Alone7. If you missed the update, please restore your website to version Alone6. If you want to use Alone7, create a new wordpress site and install Alone7 and use it. If you need further assistance then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks
And Theme cannot be automatically updated. Therefore, it is impossible for the Theme to automatically update the new version.
Hi,
Great theme, I have 2 questions:
I miss the Nav Menu element in Elementor. We just need a simple menu. Without the Ubermenu plugin and not using a seperate Elementor Pro license, I can’t seem to choose a menu element (only under WordPress – Navigation Menu styled with bulletpoints below each other).
Also, the huge Get Elementor Pro advertisement keeps on coming back, regardlessy of how many times I click it away, do you know a solution?
Thanks, Janneke
Hi, 1. When you purchase Alone theme. You can use all template we had with elementor pro from Alone theme. But when you want premium support and unlimited access to the template library from Elementor Pro you have to get separate licence. Hope it makes sense! 2. Please use the following snippet and add it to file -wp-cont/themes/alone/function.php to hide this message. function my_custom_admin_head2() { echo ’<style> .is-dismissible, .e-notice__content, .givewp-welcome-banner, .e-notice—dismissible{ display: none !important; } </style>’; } add_action( ‘admin_head’, ‘my_custom_admin_head2’ );
- If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks
Hello Alone Developer, I am using your Alone Template “Yutmaru” and all is fine in desktop mode, but, when I view the site on a mobile device or shrink my desktop view, then try to view the menu via the menu “Hamburger” link, the top of the page no longer shows my uploaded logo, but now shows your “Alone” logo image “pmr-logo.png”, which points to your server “https://alonethemes.com/wp-content/uploads/2021/06/pmr-logo.png”.
I cannot see where in the theme I can change that to have my uploaded site logo show instead?
Can you help me on this. Thanks
Hi, Currently Yutmaru home uses a different mobile menu display style. If you want to use the mobile menu like you mentioned, use Element bears-ubermenu instead so that Element displays the current menu. Hope it’s clear to you. If the problem is not resolved, please contact us via email: sp.beplus@gmail.com Thanks.
I just bought this theme and after installing , I get this message from elementor License Mismatch Your license key doesn’t match your current domain. This is most likely due to a change in the domain URL. Please deactivate the license and then reactivate it again.
Hi, When you purchase Alone theme. You can use all template we had with elementor pro from Alone theme. But when you want premium support and unlimited access to the template library from Elementor Pro you have to get separate licence. Hope it makes sense! If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks
I do not want to install the demo content again I ONLY want the new home page CRUCES. What do I do? Can you just send me template for this page only, I do not want to mess my entire site!
Hi, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
How am I supposed to open a ticket if support expired. I do not need support!! I only need the CRUCES page! You never answer emails
Hi, We see you’ve purchased a new support package. Please open a ticket. Our support team will check and resolve the issue for you Thanks.
hello, please disable license for website www.seedgive.com that domain expired and i now have a new domain. please reset my license—please confirm. all the best, Are
Hi, Please contact us via email sp.beplus@gmail.com
Hey, if i install the theme on one site then decide to scrap it off and reinstall it again and use the license, will the license still be valid on the new site?
Hi. We allow you to use the license for your dev site. After completing your website on the dev site and moving the dev site to your live site, re-register the license for your main domain. Thanks.
I have tried to transfer to new site, but it is still registered on the other site. Kindly help. you can deregister on my behalf
i tried to deregistered the license on amo.misoa.co.ke to move on a new domain, but won’t work , Kindly assist i want to build the site on a new domain, thanks !
Hi, We are solving the problem for you. Please register a license for your main domain. If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Just opened a support ticket on this issue. Just purchased Alone Charity Theme and installed on Wordpress – but cannot register it. It says invalid purchase code. There’s also a link that goes to a dead webpage. Further, when activating required plugins, there’s a lot of errors. Just got the Worpress email that a plugin or theme caused a fatal error on the site, so had to uninstall WP.
Hi, We see that you may have installed the Theme folder site. Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Sent. While you’re in there it would be awesome if you’d install this demo https://alonethemes.com/home-baruntse/ Thanks!
Hi, We discussed with you in the ticket. Please check tickets Thanks.
It seems as though you are ignoring my ticket. Please respond and take care of this matter. I would rather not tell the world about all the issues but certainly will inform others if your support does not rectify the matter immediately.
Hi, We have solved your problem. Please check again.
how can i change the title box in the header of home-manaslu to a logo? Thank you
Hi, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hello,
We’re satisfied the theme requirements but while we entered the purchase code theme has not activated and we got the message timed out. Please let us know what kind of necessary requirements we’ve to done for the theme to be activate.
& the message, ” Something went wrong on get purchase information” cURL error 28: Failed to connect to apialone.beplusprojects.com port 80 after 10001 ms: Timeout was reached “
Hi, We see that you may have installed the wrong Theme folder, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hi guy I submitted a ticked earlier – I don’t think I put the URL it’s provisioniglesiavida.com that’s the site that I’ve been trying to install the theme demo and I have not been able to, it seems to be stuck trying to download the data.
Hi Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hey guys for some reason I am not able to install the demo, it just stays stuck at 0% when it’s supposed to be downloading it.
Hi Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hello Elementor is asking me to update and activate whenever I want to use it to edit. Please what is the reason for that and also there is not slder in the home page
Hi Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
When you click into a Cause page, one of the prebuilt templates will show recent donations. is there a way to showcase recent donations on any other page of the website?
also, i cannot get my mobile menu to appear
Hi,
When you import the demo you will get all the home page of the demo packages. If you look at the page, you will see. Please see: https://prnt.sc/1jfongg
And if you want to use the home page as the main home page for your website, you can set it up here. Please see:
- https://prnt.sc/1jfoxa8 With the latest version of Theme, Theme uses Elementor’s Theme-builder to build layouts for header, footer and page. Please edit the header and footer here.
- https://prnt.sc/1iwgru4 And here is the online documentation of the Theme, please refer:
- http://docs.beplusthemes.com/Alone7/ Please set the header and footer for the entire website here. Similar footer settings
- https://prnt.sc/1qxc993 - https://prnt.sc/1qxcb93 If the problem is not resolved, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
I need demopackage named https://alonethemes.com/home-yutmaru/ i just getting one demo package when i import demos
Actually i need home-yutmaru demo package
Hi,
When installing the Alone theme and registering the (themeforest) purchase code 3a368c14-a879-44a7-bb20-a3781d24c5e9, I keep on getting License Mismatch messages about reactivating my license for Elementor Pro. Also, I cannot use features of Elementor Pro, like Custom Fonts.
Can you help me out?
Thank you, Janneke
Hi, When you purchase Alone theme. You can use all template we had with elementor pro from Alone theme. But when you want premium support and unlimited access to the template library from Elementor Pro you have to get separate licence. Hope it makes sense! If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks
Dear Bearstheme, i sent a message yesterday via the contact form on your profile on envato but no response yet. Please kindly deactivate my licence key on on the current domain so i can change it to the new one. Thanks
Hi, Please contact us via email: sp.beplus@gmail.com
I have replied to sp.beplus@gmail.com. Kindly check. Thank you
Hello, i have not received any response to my request from you guys
I have sent email to the email as directed but no response yet. Its over 24hours whereas, there are responses for newer queries and inquiries
Oh so sorry, i have seen the response, it was in spam box. Thank you
Buenas noches he estado teniendo problemas desde que compre el tema Alone, especialmente con plugins, que al parecer necesitan actualización.
Ahora he actualizado el core de WordPress y lanza muchos errores mi web ya no carga.
Pueden ayudarme por favor?
Muchas gracias
Hi, 1. Please go to the link below to download the latest version of the plugin you need to update to the latest version – https://drive.google.com/drive/u/0/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF2. We see that your hosting is having problems with memory_limit. Please update this parameter for your hosting to 512M. *If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
When we try to open this page “Home Coropuna — Elementor” with Elementor it does not open instead it shows an error message to contact support. Message Shows with the Heading “Use Hashtags To Support Online”.
Hi, We see that your hosting is having problems with memory_limit. Please update this parameter for your hosting to 512M. If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hi! Can I have the latest version of ACF and Elementor to be updated in my theme?
Hi, We discussed with you in the ticket. Please check tickets Thanks.
