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This site is only available onepage? Or can I use it normally with pages?
Hello! It supports multi pages as normal.
HI. I’m considering purchasing this theme… BUT On the live demo, if you switch to mobile/tablet view the video on slide 3 is not visible… can you advise please?
Hello! Would you mean the slide in home 2? Unfortunately, the library video doesn’t work with IOS yet. We’re considering integrate Revolution slider in the next version. So it’ll solve this problem.
No – I mean the third slide on “home” – not home 2 or home 3. This is the slide with the graphic on the left half and video on teh right. When you view on mobile mode only the left half of the screen shows. The video is not visible anywhere… As it stands the template isn’t truly responsive as no content from the right half of that slide shows.
I want to make the mobile slide is simple and only the content is a high priority. That’s why I only show it on mobile screen.
Ummmm – Since when has a video not been content??? You are wrong to class this as a responsive theme if this is the case… Don’t worry – I won’t be purchasing.
Hi there, after importing the demo content, I can’t go to the ‘blog’. When I click on ‘Blog’ in the menu, I get a “404 not found” blank page – can you help please
Hi! To fix this problem, you must go to Settings -> Permalink, make sure you selected Post name option, if you did, you still need to click Save changes button again.
I hope it helps.
Can WooCommerce be added to this site?
Hi! I’ve not tested Woocommerce plugin with Alphabet theme.
No problem. Please test and let us know
Would also like to edit the price table on the homepage (demo version). Don’t need daily or weekly. Only monthly.
I’m sorry, we don’t have any plans to add Woocomerce to Alphabet theme.
Do you only want to show one price table?
I want to show all 3 tables. Just want it to say monthly for each option. If not possible, I would like the table to read 1 Month, 3 Months, 6 Months
Yes, you can change these text by following the Translation part in Documentation. I suggest using Loco plugin for this part.
It worked.Thanks so much!
Hi there, I have an issue with the Bog. I can create posts and manually add them to the ‘Latest Blog’ section on the home page but I get no article preview text on them.
Also, would it be possible to make the blog post automatically appear on the ‘Latest Blog’ section on the homepage?
Ignore the first part, I’ve managed to sort that.
The 2nd part is still a real issue though: On the ‘Latest Posts’ section on the home page, it’s not picking up any new ones. It doesn’t matter if I duplicate an existing post from the demo or create a new one, it will still only load the ones I put in the Blog as “Single Post” from the home page. I would like to do it via category so the client doesn’t have to set it every time.
Is this possible?
Hi! It’s possible. Please make sure you are using the latest version of theme. Then select the Blog2 shortcode from page builder -> Content Element tab. This shortcode has the option to get post from category.
Hope it helps!
Hi there! Yep using the latest version and the Blog2 and by Category but it’s not pulling in new posts – please help
Can you create a ticket in our Helpdesk with your site info? I need to log in and test it.
Forget it, it’s magically working today! Thanks anyway! Great theme too
Good news! Please don’t forget to rate it if you like!
Have a nice day!
Hi there. I bought the theme and installed it but it gives an error on typgraphy.php: Fatal error: Call to undefined function alphabet_theme_font_url() in /public/sites/www.mydomain.com/wp-content/themes/alphabet/inc/includes/typography.php on line 98. How can I fix this?
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
hello congratulations to the authors amazing job.Only one question before i buy this.Is there a greek language support and videos to gallery.Thanks
Hi! You can translate the theme to Greek language but the gallery doesn’t support the video.
i bought your theme i installed it but when i tried to install the extension with your demo content i got this error Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 7: couldn’t connect to host).please help
Hi! I’ve replied your ticket. Please check it!
Thanks for the immediate response but when you say that you have replied you mean in the past to someone else in the support section?i searched about the fail to access github but i couldnt find it..could you please provide me with a more detail guidance.you may think it dummy but i would be gratedul if you do that.Thanks in advance
It could be the problem with your hosting configuration that prevents the connection to our hosting. Can you create a ticket in our helpdeskwith your site account so that I can clarify and give you the solution?
Can’t update the slider without purchase code. Please help
Hi! Please check out the article here to know about the purchase code of Revolution slider plugin!
Let me know if you still have a question!
how to change the logo size in the menu ?
Hi! It requires some custom CSS. If you purchased Alphabet theme, you can create a ticket in our Helpdesk. I’ll help you asap.
I would like to edit the pricing table to show three variations of weekly pricing. How can I change the time period to only show weekly?
Hi! If you have only weekly, I recommend you to follow the Translation part in Documentation to change the monthly/daily word.
Hope it helps!
I would like my site to be blogging. Every day I will add posts with a few photos. For this I installed the Wordpress Jetpack add-on, which creates nice galleries for entries. Unfortunately, no additional elements except text appear in the text. Gallery, or link from youtube …
Hi! we have not tested any Jetpack addons yet. Please create a ticket in our Helpdesk without your site credential. Our developer will clarify this issue and consider if we can integrate them.
how to add more of this ?. http://prntscr.com/i1045r I have 6 activity
Hi! Can you create a ticket in our Helpdesk?
Our developer will help you solve it.
1.I want to buy this theme but my software version is wordpress 4.9.1 and in your format the last software version is 4.8x so is there possibility that I face any type of bugs or error.
2. Can I do live chat in this themes and if there is a possibility then please clear me the procedure.
Hi! the theme is compatible with the latest version of WordPress 4.9.1
You can add the live chat with some 3rd plugin here
how should I upload this theme in wordpress.com Please guide me
Hi! I’m not familiar with wordpress.com. Please contact them for this question!
Hi , congratulations to the authors amazing job. i like it. but i have a problem with the carousel , the carousel is doesn’t work
Hi! Our developer replied your ticket. Can you check it again?
Thanks for ur support
I couldn’t able to place any line breaker in content box of this theme please help me out how I can write text in a new line. see link for screenshot https://snag.gy/szgNA0.jpg
Hi! Please try to delete the text-block folder in alphabet/framework-customization/extensions/shortcodes/shortcodes/ folder
it should fix that issue.
Hello! After installing demo content i cant view menu links in header.
Hi! Please go to Appearance -> Menu, set the location for the menu! You can check the screenshot here
Hope it helps!
How do I change/remove the purple footer on the demo homepage?
Hi! Do you want to delete all part of the footer?
Hi, I’m interested in buying this theme, but when viewed on an iOS device (safari), the live demo site glitches and doesn’t load properly. On an iMac there’s no problem. Can you please advice? I’ve tried multiple devices, all updated. Thanks.
Hi! I tested on my Iphone 5S and it worked well. Please check the video here.
It worked. The problem was the “theme forest frame” at the top. When I removed it, the website loaded fine. Thanks!
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