148 comments found.
Hi. Please help. I have many warnings to update WP and PHP for Alpha Color. Please tell me which WP and PHP I should choose in order to work with Alpha Color? Thank You.
Hello,
Thank you for getting in touch with us!
Please use PHP 8.1 and WordPress 6.1+. for Alpha Color theme. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hi there, hope you are well.
So my site stopped working and WPbakery plugin is failing. There is no option to update the plugin? How do i update this pluging?
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://alpha-color.ancorathemes.com/doc/#getting_started_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use the option “Presales Question” and provide the purсhase code in the message body.
Regards.
I do not have the themerex updater plugin?
Please ensure that you use the latest version of the theme. Just log into your ThemeForest account and navigate to “Downloads” tab.
Also, Our Tech support team can send you the latest version of WPbakery Page Builder and ThemeRex Updater whenever you need. Just submit a support ticket at https://themerex.net/support/ using option “Presales Question” and provide the name of the theme in the message body.
Regards.
Is it possible to expand the product selections form’s fields? example: 1.I want to provide a shipping option, so (pickup or delivery) 2. Is it possible to add extra tabs to the description? Example: https://fitprinters.com/best-printers-for-greeting-cards/
Hello,
Thank you for being so interested in our theme!
1. You can easily set up the local pickup using WooCommerce – https://woocommerce.com/document/local-pickup/
2. The package includes Advanced Product Fields for WooCommerce (free version) which allows you to add extra form fields to your WooCommerce product pages. Also, it is possible to enable Elementor for products and add required tabs.
Regards.
Hello there is an error with the update of the site with revolution slider, when I open a new page a gray rectangle appears on the edge, it is strange because I open a new tab in the browser and return to the site without updating the gray rectangle disappears, the site is: www.trucolorprint.cl thanks
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Compliments on a lovely Theme.
Pre-Sales Qtn if you don’t mind:
1. The Home Page slider is attractive & catchy !!
Is it possible to add more than 3 Sliders on the Home Page ( ie can I change the Slider animation colours & add more slides ) ?
2. For the Print Services Demo, there is a rotating Slider ie Custom Brochures, Banners, Posters. Is it possible to show more than 3 banners ?
Thanks in Advance.
Hello,
Thank you for your interest in our theme! We are really pleased to hear you enjoy our new WordPress theme!
Absolutely! It is possible to add more sliders and customize those sections with the help of Slider Revolution plugin that is included in the package – http://alpha-color.ancorathemes.com/doc/#homepage_settings_page_1
Regards.
also having issue with themerex addon preventing elementor from working, please update it asap
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit a support ticket at https://themerex.net/support/ This fix will be included in the next update.
Regards.
Cant use Elementor Widget for making changes, the Themrex addon plugin is preventing it from working properly
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/
Regards.
Hi Guys, i have some issues with original theme css, i don’t know why the css don’t works correctly, look that up
https://i.imgur.com/1osz3VX.jpeg </https://i.imgur.com/FF81RhT.jpeg
Hi, I only updated the theme and now the single product page shows an error in the options of the variable products single page, both in desktop and mobile view. Could you please check it out?
You can see screenshot attached to see the issue: https://drive.google.com/file/d/1uhG-oVKJAwOVoLF1q1_utzsUpcn6-3s0/view?usp=sharing
And the link of a product for example: https://graficacroquis.com.ar/productos/autoadhesivos-stickers/
Thanks in advance.
Hello,
Please submit a ticket to category “Pre-sales question” at https://themerex.net/support. Our Tech support team will be glad to assist you. This does not require support renewal. Thank you!
Regards
Hello mates, how can i increase the height of the image ? (i am using the shortcode services)
Link: https://imgur.com/UeFzfKO
Thank you so much!
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, does your template support upload files?
Hello,
Thank you for your interest in our theme!
The package contains Contact Form7 that allows your users to upload their files via your form, and then an email with attachments of the files is sent to you.
Also, it is possible to add a link to print file on the product page – http://alpha-color.ancorathemes.com/product/custom-t-shirt/
To upload the file on the product page, an additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
PRE SALE QUESTION:
I know i can add variations for products. Each product can have different variations correct? For example business card and banners would have different variations.
Hello,
Thank you for your interest in our theme!
The theme supports default Woocommerce variable product options. You may choose a specific product image for each product variation – https://docs.woocommerce.com/document/variable-product/
Regards.
Hey support I just bought this theme and it has bugs. I am not able to use the customizing theme. When clicking on any submenu like Header, General settings it’s not expanding. I know it’s not the WP Installation because I did another theme and it works fine.
Hello,
Thank you for contacting us!
The issue is related to the latest WordPress engine update. To avoid any issues please install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I posted this question on your support website but didn’t hear back, so asking the same question here. I recently purchased your Alpha Color 1.4 theme and am having problems with the customize theme page (the accordion menus aren’t opening up). When you click on them nothing happens? Also on that same page the {Change} Active Theme button isn’t working. The whole page seems disabled accept for the (X) button? Thank you
Hello,
Thank you for contacting us!
The issue is related to the latest WordPress engine update. To fix it, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Please be aware that Standard Ticket Response time is within 24 hours. Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/48210
Regards.
The ‘Classic Widgets’ plugin is an easy fix. I apologize that I didn’t notice to the 24hour response. I just wanted to start playing around but couldn’t. Your theme looks great! I can’t wait to get into it more over these next days. ..thank you again!
That’s ok. You are most welcome. Thank you so much for your feedback! We are so happy you enjoy the theme and really appreciate you taking the time to share your experience with us.
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.
Regards.
You may have the most header layout customizing I’ve ever seen on a theme. Excellent!
Dear Authors, I like the website: https://www.vistaprint.com/?no_redirect=1&xnav=logo; https://www.moo.com/ca/; because customers can select the template and make the own design (or personalized). Then your theme can be like that. Thank you.
Dear Authors, could you please reply my question above? thanks
Hello,
Thank you for contacting us!
We deeply apologize for the delay. We do not work on weekends.
To have this feature implemented an additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
hello, How do I change the breadcrumbs and the title background?
https://prnt.sc/14vfh6fHello,
Thank you for contacting us!
Please edit wp-content/plugins/trx_addons/languages/trx_addons.pot (for Home) and theme/languages/alpha-color.pot files to modify the breadcrumbs – http://alpha-color.ancorathemes.com/doc/#theme_translation
To change the background image please navigate to Layouts > All Layouts > Header Fullwidth – https://prnt.sc/152im9q
For further support questions, please submit the ticket at https://themerex.net/support/ to get a qualified help from our support team.
Regards.
Hi there, I have a presale question, is it possible to show the prices only to members ( customers ) like a login page? Thank you!
Hello,
Thank you for your interest in our theme!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hello,
May i know why there is a copyright on all picture? (C)
Large quality picture are supposed to be provided?
Hello,
Thank you for contacting us!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/
Regards.
Wow ok this it the first time I see this in a theme. High resolution images are always included in the theme normally. I’m a little disappointed.
Presale question. Is it possible to change the color in the gradient? Can we create personal gradient?
Hello,
Thank you for your interest in our theme!
Absolutely! The gradient is the background image. You can easily use .PSD file to change the colours of the gradient and replace the image in the slider. Just submit a support ticket at https://themerex.net/support/ and request .PSD files right after the purchase. Our team will be happy to help.
Regards.
Hello. I have created 4 new pages. They all have the same header. How do I set up different headers for each one? Each page has its own cover image. Thanks so much
Hello,
Thank you for purchasing our theme!
You may choose a header among the available layouts in the Theme Options of the page: Pages > select the respective page > Edit > Theme Options > Header – https://prnt.sc/126ucg4
To create a new header please navigate to Layouts > Add new.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
thanks! I was able to set its own header (layout section) with relative image on each page. How do I change the color of the page title and remove the opacity?
Wpbakery is too cumbersome.
opacity is removed but I can’t change the color of the title and breadscrumb even using css. I’m going crazy!
I would love to help you, but the Themeforest comments section is meant only for presale and general questions. We are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Thank you for understanding!
