Discussion on Alpine - WordPress Responsive One Page Parallax

MilkshakeThemes

MilkshakeThemes supports this item

Supported

498 comments found.

Hello Milkshake theme,

I’ve requested for your support for more than a week now and still do not receive any reply/support from your side. Please reply my previous email as soon as you see this comment.

As I’ve stated in several email/posts, I would like to create a one page website with the exact same layout as your demo layout (http://preview.themeforest.net/item/alpine-wordpress-responsive-one-page-parallax/full_screen_preview/7191059). I’ve been trying to employed several shortcodes via Zilla Shortcodes option to create the layout, but it was unsuccessful. Thus, I’m seeking for your assistance in generating the one page website successfully. Are there any set of complete shortcodes available to create a one page website successfully?

Best regards,

Thanaphum T.

Hi, we have responded to your request through the support area.

Hi, I have a problem with portfolio displaying : Take a look to my screenshoot, there are blanks between lines ! http://imgur.com/a/R1SQ8 but It seems when I Ctrl+Scroll with my mouse to zoom in or out, Blanks lines disappear : http://imgur.com/a/x68dT I don’t know how is it possible !

Hi, please contact us through the support area and send us links to your site.

Is it possible to add Snapchat to the social links?

Hi, at this time we can not add Snapchat but add this feature in the next theme update.

My client and I have written to you several times for support using this theme (purchased by my client who has contacted you via email and support) as there is an issue with Typography. Please could you respond?

Shame on you Milkshake Themes. Poor show. I have advised client to ask for refund and will not be recommending you.

Good morning, We apologize for the delay but we were closed for holidays… we have returned to work and we are responding to the ticket through the support area … We are analyzing your request and will respond as quickly as possible … We apologize for the inconvenience.

Hello. I have made several requests for support over the last week and had no reply from you. The person (Nikkisyard) who is also helping us in developing a site using your theme has also been in contact with you – again no response. PLEASE CAN YOU REPLY TO OUR REQUESTS… We have purchased the extended 12 month support from you and already one month has passed of this without any help to the issues we have…. NOT GOOD MILKSHAKE THEMES…. LOOK FORWARD TO YOUR REPLY…. Richard

Good morning, We apologize for the delay but we were closed for holidays… we have returned to work and we are responding to the ticket through the support area … We are analyzing your request and will respond as quickly as possible … We apologize for the inconvenience.

Ok! But it would have been good to be informed you were on holiday. I look forward to a speedy response…

Hi, I moved the conversation through the support area to have all the information in one place.

Hi, I want to remove the sound icon. How can I do this? Thanks.

Hi, please edit the follow code in the style.css file in theme folder:

old code:

#video-volume {
    bottom: 45px;
    left: 50%;
    margin: 0 0 0 -15px;
    position: absolute;
    z-index: 100;
    width: 30px;
    height: 30px;
    line-height: 26px;
    font-size: 20px;
    text-align: center;
    border-radius: 50%;
    border: 1px solid #fff;
    color: #FFFFFF;
    cursor: pointer;
}

New Code:

#video-volume {
    display:none;
    bottom: 45px;
    left: 50%;
    margin: 0 0 0 -15px;
    position: absolute;
    z-index: 100;
    width: 30px;
    height: 30px;
    line-height: 26px;
    font-size: 20px;
    text-align: center;
    border-radius: 50%;
    border: 1px solid #fff;
    color: #FFFFFF;
    cursor: pointer;
}

Thanks.

How can I contact support for Alpine creative studio?

hello, i bought your theme last year and i have some issues for the support team but it says I need to renew for support.. as to buy a new licence ?

Hi, as you can see here: http://www.awesomescreenshot.com/image/1572604/6ba1cd7a16befd32aa7586b62fea0f0c you can renew the theme support in your theme forest account (download section).

I have a some problems with the speed of the website for mobile devices. when using the page speed tool of google I get the following answer : “Remove JavaScript and CSS code that block the display of content above the waterline Your page contains 28 scripting resources and 12 CSS resources that block the display of your page , and thus delay .”

Hi please contact us through the support area and send us a public url of your site for debug!

The fonts at the contact info, when viewed on small devices are very faint. I edited css to make fonts appear with opacity 1 so it looks okay now on a desktop browser. However, it is still very faint on mobile phones and tablets. Which part of the responsive css overrides it?

Hi, please contact us through the support area and send us a public url of your site. :-)

alexbsa

alexbsa Purchased

Theme instalation doesn’t work, I can’t access admin page:

Fatal error: Uncaught Error: Call to undefined function mysql_num_rows() in /home/hashtagmidiassociais/www/site/wp-content/themes/Alpine/assets/php/options/includes/ot-functions-admin.php:670 Stack trace: #0 /home/hashtagmidiassociais/www/site/wp-includes/plugin.php(505): ot_default_settings(’’) #1 /home/hashtagmidiassociais/www/site/wp-admin/admin.php(145): do_action(‘admin_init’) #2 /home/hashtagmidiassociais/www/site/wp-admin/index.php(10): require_once(’/home/hashtagmi…’) #3 {main} thrown in /home/hashtagmidiassociais/www/site/wp-content/themes/Alpine/assets/php/options/includes/ot-functions-admin.php on line 670

What can I do? Hide PHP error is not working!

Hi, we received your ticket through the support area. We are managing your problem, we will reply to your ticket through the support area! :-)

Having a difficult time determining how to limit the number of posts in a portfolio grid. your documentation says its configured thru the admin page but I cant find it. Can you please provide instruction on how to do this. I’d like to limit the portfolio to display a grid with the top 12 posts

Hi…I never received any email from your support team even though I opened a ticket. I need to know how to put top 12 posts in portfolio grid. Can you please help?

Hi, we have just answered your request for support. If you need further assistance please open a ticket through the support area.

Thank You

sgribber

sgribber Purchased

I am willing to renew support provided you can help. We have lost functionality in the wordpress panel. For example, Edit Page -> Visual and Text tabs are not responsive. Further, the body section appears blank with a word count of 0, despite the fact that there is content and the content is visible on the front-end.

We have tried the following to diagnose this issue: (1) disable all plug-ins (2) Chrome, Firefox and Safari (3) Different computers (4) install Wordpress default theme

Installing the default Wordpress theme fixed the issue and I was able to Edit pages once again. Please note, that the front-end of our site functions perfectly the Alpine theme, its only the back-end panel that is broken. If you can help solve this issue, let me know and I’ll pay for support.

thanks again. Steve

sgribber

sgribber Purchased

Hello, I’ve sent 2 emails and still waiting on support. If you are on holiday, can you please post that information.

Hi, we have responded to your request through the support area.

Hello. I have made several requests for support over the last week and had no reply from you. Please can you reply asap to our requests. We have paid for support but no answer from you :-( We need help to the issues we have with translation using WPML: how can we translate the General Options, the Footer and the Contact form in the Theme Options of Alpine? Looking forward to a fast reply, thanks.

Thank you. Other question, is it possible to have the slides in Clients, Testimonial, Service Slide as a carousel infinite loop?

Hi, we will include this new feature in next theme update.

Great! can’t wait to have this update :-)

Hi, Does your them support child themes?

Of course, you can easily create child theme with the Alpine theme.

Hi team…I’m noticing some alignment issues with the portfolio scroller. Please have a look at my page and open any of the portfolios. You will notice that when the images scroll, they do not advance the full frame, part of the previous image is left behind.

http://sandbox.digitaldieselstudio.com

Hi, we are sorry but your support is expired. Envato introduced new rules in September 2015 and support is free only for 6 months. In order to be able to get support, you will need to purchase support renewal.

lavds

lavds Purchased

Why some shortcodes always go to top of page? (like contact details, portfolio slider and etc.) Sry. for qestion, i can`t renew support.

Hi, we are sorry but your support is expired. Envato introduced new rules in September 2015 and support is free only for 6 months. In order to be able to get support, you will need to purchase support renewal.

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