Hi are there any new features on they way for your theme. Would be nice to have some new abilities or an easy way to make links open in a new page in some parts of your theme.
Hi, we are working on a new version of the theme. We do not know the time of publication but certainly there will be exciting new features.
Write to us through the support area for more info.
Hello, any news regarding a new version? Thank you.
Hi, we’re working on a total refactoring of the theme for update the layout and add new features, is a big refactor and we’re don’t schedule a release date yet.
Okay, thank you because the last update is since Last Update 19 July 16
hi again, how is your update going? As the theme get hacked pretty often now. And we are always using the latest version of wp.
I emailed your support team a few days ago and I’m receiving bounce back messages that “The recipient server did not accept the request connect
I really need to get the following issues sorted to get my clients website updated and put live. Please respond
Thank you for the reply…
I’m experiencing an issue with the portfolio slider not advancing all the
way. Can you please have a look at it.
The previous issue of not being able to reach the dashboard has been fixed.
I’m also still unsure of how to fix the font weight issue. I’ve set it in
the typography panel as you have suggested. It’s not working for me. When
you logon can you please have a look?
Hi, we have solved your problems and responded to your ticket through the support area. For more info reply to the ticket sent through the support area.
Thank You. works great
I receive an email from your automation saying you received my ticket. When I reply to it the email bounces back to me. Please fix this. This is becoming very difficult to obtain support from your team. I feel like I’m wasting a lot of time waiting for responses and then having to email you here.
MY TICKET IS BELOW….
Hi…ive pushed my dev site to my client. It looks great. Thank u for helping me get it to where it is.
I have couple issues i need to address. Can you please see the screen shotts.
On the mobile…can i make the nav bar less thick vertically
In the page called Press…on the mobile the text is not showing. How can i structure this so it shows for the mobile version
Hi guys…anything on this?
Hi, we have responded to your request through the support area.
The first attempt at installing your theme left just a white page and no access back to the dashboard. So I started all over again. tried installing a few other WP themes. They all worked. Installed Alpine again. Again, just a white page and I lose access to the dashboard. I tried again, this time manually installed. Same thing, just a white page. Please let me know why your theme will not work?
Hi, we have responded to your requests through the support area. Please contact us through the support area for further information.
I have responded through your support area, they are bouncing back. It has been in queue too long, and will not attempt delivery again. Please, just give me my money back. It has been now 10 days!!!! with no help.
day 12, still no support or replies
Hi, we responded exactly 3 days ago saying to your ticket if you can contact us through the support area. But we have found problems with our mailboxes.
Now all mail problems have been resolved, please contact us through the support area and send us an FTP access to your site and access the WordPress panel.
We apologize for problems!
Hi there, could you reply my support ticket, otherwise i’d need to ask for a payback and choose another theme asap for my client, thanks.
Hi, don’t worry, now we are responding to your ticket through the support area.
Hi, where can I find the shortcodes for pricing table? I see in demo but it’s not showing the shortcodes. Thanks
Hi, you can simply generate pricing table shortocdes with zillashortcode button as you can see here: https://www.awesomescreenshot.com/image/2524277/f17ada2472896925d89a21c7fe751c07
Can you respond to my support emails? I’ve sent 3 tickets 2 days ago and have heard nothing back.
Also, the accordion shortcode is not working consistently. Can you please tell me how to turn off the tabs collapsing when you click on another tab?
Hi, we’ve reply all your question through the support area.
For the accordion question is not a bug but a intentional behavior.
Please contact us the support area and send us a public url your site, we’ll debug your site and send you info to change this behavior.
Can you respond to my support email? I’ve sent a ticket 18 days ago and have heard nothing back
Hi, we’re sorry but we has answered all the your request.
At this time we don’t have nobody opened tickets.
Can you check your spam folder? Can you re-open the ticket through the support area please?
Https://alpine.milkshakethemes.com/wp-content/uploads/2014/03/imac-creative11.jpg Is the banner feature template or is it using Photoshop?
Hi, we made this effect using photoshop!
Hello, How is it possible to change portfolio menu to a select on smartphone ? for a better user experience on mobile – http://imgur.com/a/mbVPC
Hi, it’s very very simple, you must edit the #filters a and #filters a classes in the style-responsive.css file.
Hello, how and where can I download demo content?
Hi, we has respond to your request trough the support area.
I sent a message but thought I’d post here too to get this sorted as soon as possible.
I updated my theme to the latest version (I know this is late, but was anxious to do it.) Some customization I had done vanished and some regular features seem to be messed up, as I had feared.
1. The social icons and return to the top feature are now square boxes and no images
2. I had changed all blue backgrounds of the buttons to black, they’re now blue again
3. The fonts sizes have increased (e.g. “Get In Touch”)
4. When you click on one of the items in the one page section there are not huge text headings, I only want to see the video player and no text
My website is www.lukeversalko.com
Thanks so much,
Just reaching out again to see if there was a response to this?
I’ve noticed the website is even more messed up now, there’s a big blank white space immediately when you open the website. Also, some of the thumbnail images are not expanding when you resize the web browser window.
Please help me as soon as possible
Okay, so after much trial and error, here’s what I need fixed, you can ignore previous messages:
1 – Some thumbnail images are not expanding in size when the screen is resized
2 – Remove the play button/icon when hovering over thumbnails
3 – Remove the text that says “Project Description” when clicking on a thumbnail/video
4 – If possible, have the buttons (show all, commercial, music video, narrative, reel) change color to grey when hovering over them
Thanks so much!
Hi, we’re happy that you solved your problem.
Please contact us through the support area for more support.
Sent a message just now. I had already sent one about 10 days ago too. Thanks
Hi, we’re receive your support request. we’re managing your request from support area.
I sent a support message 5 days ago, after you asked me to when I commented recently, I haven’t heard anything back. Would love to get a response and some help asap.
Okay, when will there be a response through there?
We, we’ve responded now to the support request.
Hi, you simply follow this step to add compatibility: https://docs.woocommerce.com/document/third-party-custom-theme-compatibility/?utm_source=notice&utm_medium=product&utm_content=themecompatibility&utm_campaign=woocommerceplugin#section-1
Please open a ticket through the support area for more detail.
hi, is new version just scheduled?
Hi, you’re working on a theme restyling but we don’t scheduled a publish day.
Looking at purchasing this theme but have two questions. Has the support been more reliable and can the header menu be moved to the top of the top?
Hi, yes of course. There is an option to manage the menu position on the page.
Hi. I emailed support a couple of days ago and still haven’t gotten anything back.
Hi, we’re handle your request. You’ll receive some feedback soon.
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