Can i set “Blog Waterfall Flux 3 Cols” style in my categories and in my homepage?
Hi, yes. It’s possible.Thanks.
“Blog Waterfall Flux 3 Cols” style in my categories is possible? Are you sure?
Hi, you need to setting with “Blog Waterfall Flux 3 Cols”.We can guide you how to setting it after you purchase it. Thanks.
Hello, I just came out this error message when entering the admin: wp-content/themes/alterna/envato-wordpress-toolkit-library/class-envato-protected-api.php on line 344
Hi, yes, our test site admin also appear the error.It’s envato provided auto update theme plugin problem, looks envato market check acount site can’t connect now. Please waitting some time and check again. After you can default don’t enable auto update.Just enable auto update when view our new version online and also close enable when update complete.
We are using the Vision Wordpress Plugin (from CodeCanyon) because the icon shortcodes that are in the theme aren’t really all that good but there is an issue with two css files that the theme is using and we were wondering if there is a way to substitute them?
Hi, our theme icons all depends on Bootstrap + Fontawesome, so if you substitute them will appear some icons show error.We don’t know have other tools can replace them so that also works fine. We add the 2 css style in functions.php, if you want to substitute them can edit throught here.
Hello, i purchased this theme but i have problems with image gallery.
I use Visual Composer – Add Element – Image Gallery and add my images into page, select “3” in auto rotate slides but this function doesn’t work and i have to move between slides manually.
Hi, please submit a ticket send us your site link, admin let us check it about your problem. Now sound don’t know what’s wrong with u.
We tried copying the “media object” from Bootstrap but it doesn’t work as in the examples in the theme. Why not?
We liked the design of it and wanted to put an icon into the 64×64 box. We submitted a ticket but never got a response.
Hi, I had check ticket didn’t found about your ticket, please tell us your ticket id or make sure you had submitted. If not please submit again.
The system doesn’t allow us to submit another ticket ID.
Please tell me before your ticket ID of you submitted. Thanks.
We don’t have a record of it for some reason.
I think if you submitted will receive a email with ticketID, if still have no please send to support[at]activetofocus.com Thanks.
Hello, these are much better: http://plugins.truethemes.net/Vision/shortcodes/icons
It’s different our icons. We used font-awesome icons can big or small. The icon is fixe size and used image.Thanks.
Hi, I enabled the theme auto update and now I get a 500 error message in the backend. is there any way to deactivate the option?
Hi, bundle item without support, updates.So if you need support, please first get support.
If you have any problem, please submit on our support forum also can get solve from there(Maybe other buyer already asked).It’s more easy for buyer.
Because of bundle item without support, updates so you didn’t get support, updates and can’t register account on support forum.If you want update your theme or get our support please view the post.
You can’t update to v2.0, becasue of bundle item without update and your account API not works for update, if you need update must purchase here again.
I submit a ticket but never received an email and donot know how to get answer, because i purchased the bundle one which does not allow me to sign in to the support, how can i check my ticket?
So, i wont be able to purchase the new version of 2.0, and pay small amount because i own the 1.3 version?
If you didn’t got our ticket email, please use ticketID and your email login check your ticket status. Your ticketID is 533493.
About update question, please don’t leave comment again, we already explain on http://themeforest.net/item/alterna-retina-responsive-multipurpose-wordpress-theme/discussion/3946450?page=17#comment_3930583
Hi, Just a few pre-purchase questions.
1) I went to your site on my mobile phone (android) and chose “full width” layout, which is what I’d be using. Anyways the sub-menu’s when clicked do nothing. I found a way to be able to “mouse over” a parent menu to show the sub menu. But even after doing that, when I click a sub menu item, it goes nowhere. I don’t want to use the responsive features or menu in the theme.
Is there going to be a way to fix this?
2) For my taste the theme is rather wide on PC, is there a way to make the “full width” content area 1000px and still work fine on mobile? I tried setting the main content widths to 1000px in firebug on your demo, which looked fine in the PC, but when I do that on mobile, it seems the content area gets cut off (likely at 940px) while the header/footer remain at the 1000px width.
Any way to fix that?
Outside of those few issues, theme seems great!
Thanks for any reply
Hi, as your requestion.
1. if you don’t like default mobile menu style, you can use select options menu replace it.
2. Our theme build with bootstrap so it’s support 1170px, 940px etc responsive width but have no fixed 1000px.If you need fixed 1000px, you can modify some css for it.
Can you please improve the icon shortcodes?
Please tell us more details about your question.Thanks.
I had find your request, you just need add a css class name like “custom-icon-size-64” for icon_size params, then throught Alterna Options -> CSS add css for it.For Example:
Because of some user maybe need 24px or 38px or other. So just use the method is easy and useful.
which file we put the class name?
[icon icon_name="ICON_NAME" icon_size="ICON_SIZE" icon_style="ICON_STYLE" icon_color="ICON_COLOR"]
Ah ok i thought you meant we had to edit another file
Looks your question not icon shortcode.We had reply your email, please keep email.Thanks.
Hi there, great product.
Just few questions before to buy.
- is it possible to make the TEAM MEMBERS 2 persons in one line with bigger picture ? Or the only option is to make it 4 as it is on the demo?
Hi, about the team 2 person one line is possible.You can view our team shortcode.
If u don’t know how to do, we will help u after purchase it.
Thank you for your feedback. If I do the team by 2 person for one line ( as you said it is possible ) – do the pictures will be bigger ? Can we make the pictures bigger to fit in to the line ?
Yes, you can do a big image for it and it’s auto responsive with screen width.Thanks.
Hi pre-sales question here
Can we use the Flex Slider on the homepage instead of using LayerSlider or Revolution?
Yes, it’s possible.About Flex Slider shortcode details, please view the post.
I get that you don’t offer much help to bundle buyers, but all I want to do is be able to remove the social buttons on the bottom of each page. For the life of me I can’t/don’t know where to look. Any help is appreciated.
Hi, if you need help please get support, we will happy help u with your site about the question.
How do I remove search from top menu bar?
Hi, you need custom css for them, if you need help please first get support.
Our V2.0 alterna options -> header had add enable search options, if you purchase update new version will don’t need add css.
Very very good!I liked it!
Can you please improve your overall shortcode designs in the next update?
Hi, we already had reply u the same question.
Another a important question, we had found you had use our theme for 2 end clients, so please send us the 2 single purchase license or will can’t get any help in future!
No, we are talking about all the shortcodes in general, the price tables, the buttons, etc. Regarding licensing, we have deleted the other website’s theme a while ago and plan to switch it to a different one. Alterna is being used for a different site. So it is being used for 1 website only.
About all the shortcodes, now it’s all ok and we don’t change them so that break other buyer site design style.As your request, if you need different style, you can custom it or send us custom service for you do them.
Hi there, I can register to your support forum, it says :
Your Envato(ThemeForest) username or Purchase Code Error,please check again! I am sure that I enter the correct information
Could you please help, I have issue to install the demo file
Looking forward to your support.
Hi, please use our item purchase code register, you can view the post about how to get correct purchase code:
Hi, I know how can I get the purchase code and use it it is not my first time to order from theme forest.
I just opened a ticket : 680013 , Thank you guys for your prompt reply.
Hi, we had reply your ticket, about your register question, your envato username error. You username is “DigitalSufi” not “Digital Sufi” so envato check tools can’t pass.More details please check your ticket.
Hi mate, yes I received your feedback. Thank you for your prompt reply. I try digitalsufi too, and it did’t work I am not an usual person, I have technical skills! I am not sure why this occurs maybe I should clear my cash and try again. Or maybe you can create and account for me. The reply you give for the demo data and the link you provide are not available to view as I don’t have account for your forum. can you crate me account and send to my email ? Thank you
Hi, use “DigitalSufi” not digitalsufi. If you still can’t register, I help u regist it, waitting you try again!
Still the same my friend No luck.. I clear the cash and still no luck to register !!!!
NP, I help u creat it! Don’t worry
Account had sent u, please check your ticket!
Excellent support THANK YOU! all in control so far.
may i know if i can show videos(upload to my hosting) which are not from youtube or Vimeo in the portfolios section?
We had provide a custom code options, if you need yourself video, you need use html code for your self video player.Thanks.
Hi, we have no test with BuddyPress so don’t know compatible it, thanks.
Hi, first it’s not our theme problem, if you need us check please first get support. Second, as bundle item can’t get support, update. Please view our notice it’s very clear and don’t ask the same question again!
I do not speak much English.
Maybe I’m wrong, but I think you’re aggressive
You say, the bug does not come from Alterna theme *
Ok I understand.
I have not hacked the theme. It was purchased. Ok, I understand, there is no support.
I did not ask you to change your theme, but to answer a question. I did not understand or there was another question!?
If the theme for me and there is a good support, I will buy of course, a full version. This is not a problem for me, but I will not really need to feel attacked me for my requests.
On the other hand it seems to me not to have to answer the second question. Is it possible that you would answer me?
First, v1.3 change log is “Update fr language and Add de language” for some buyer who used other language site , default .pot is en language.
Second, we don’t test and integrate BuddyPress, because of it’s need with forum and then theme price will not $55 and change to more high .It’s not good for other buyer who not need BuddyPress.
BP 1.7 is very different from BP <1.7 and usually compatible with all themes.
I do not use the BPress forum is now another plugin.
You told me just now. I thought that he was sure that the bug was not from the theme. Now I’m not so sure.
Also I did not understand for the French language file. We can get that if you buy the full version, not the bundle?
Hi, if theme integrate BP, then theme price will change to >60$ then will let buyer who not need BP(have no many user use it) pay more.
About your problem or bug, if you need us check, please get support.
About french language, I had told u this is for who need his site used french language.
I like your theme, so I’m looking for a solution
1 / You suggest you contact the support (I thought for a free test with BP), but it is mandatory that I purchased the theme before!?
2 / It is true that to a price> $ 60 is limited to a small company like ours. I do not dispute the price, but if I bought the theme, is what you would be doing compatible with BuddyPress? Sure?
3 / Another suggestion
you could make your theme in another version BP, removing plugins that are paying a very high cost. I do not use that (Layer Slider) but I could also do without to buy your theme BP less
4 / When you buy a version, you made ??a new version to insert the latest version (Layer Slider)
I do not speak English well, thank you to go slowly
Hi, we don’t help u test with BP and don’t do another version like you said (It’s not allowed as market).About LayerSlider we can provide you latest version.Thanks.
i have uploaded the new theme and am still getting 3.6 update message
Hi, because of envato provided auto update plugin just can update theme directory files so plugin directory plugins can’t auto update, then you need manually update plugins. We had create a post about how to manually update plugins, please view it.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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