Hi, how can i do to add social icons? for example slideshare and soundcloud
Please get support after purchase it.Thanks.
Hi, i have an older versión that got in a thenmeforest package, and I would like to include an additional 2 socila icons, slidershare and souncloud. Can you help me?
The auto update does not seem to work with Version 6.3 i am on 6.2.1 and it is not auto updating to 6.3
We had tested and here can auto update to 6.3, if you there can’t auto update please now manual update it.Very easy, just download and replace old theme files.
Thanks will do the manual way
Hi, I’m not able to update to new version.
Auto-update is on. In the update log I’m getting this message “You have version 5.3 installed. You can update to version 6.3.”
We had found why can’t auto reason, because of we had changed author name from activetofocus to ThemeFocus so if you used theme version author name is activetofocus will need manual ftp update it.Next will have no any problem.
How replace old theme files considering I did some changes in css? Why there is a button auto update if I do now manually? then what are the benefits of auto update if the same does not work. What happened?
Hi, you there also can’t auto update? Strange problem. Did you change css through our Alterna Options ? Then don’t worry, download theme files replace old theme will works. We had tested 6.3 support auto updated.
Hi, i can´t see the custom-styles.css in a new version theme
I’ve always used auto update and I have never had this problem, That is new
The custom css is auto generate when you save alterna options.So you replace old theme files have no any problem break your options css setting. About auto update also need your host setting support.If you there before also can’t auto update maybe your host not support envato provided auto plugin.You can submit a ticket with admin account check is or not host setting problem.
I have this theme in 2 hosting, one that i used the other is for test. In both hosting the same applies.
The 2 host support envato, As I said before I used the auto update for almost a year hosting both.
You you can recommend me? What is the CORRECT way?
If before can auto update don’t worry, now please download new version files replace old files.The 6.3 version will works auto update problem as we had tested.
Well I’ll try, anything you write again by this way. replace old files.The 6.3 version through the FTP?
thank you very much
Yes, like you install theme steps.Thanks.
Thanks for your help, I replace the theme without problems. Something I would like to know is if you guys tested the Visual Composer plugin Page Builder Plugin to 4.0.1.
Hi, our update message had clear said. We had use VC plugin for theme, it’s works fine.You can update your VC to 4.0.1 in download files.
I have 2 questions for the display of portfolio and blog list on a page with shortcode :
1) Is there a way to display portfolio list or blog list on a page with carrousel with feature image which scroll ?
2) Is there a way to display portfolio list or blog list as proposed in shortcode but with arrow on the side (left and right) to scroll several image (for example 4 columns and display 20 image, 4 by 4 as this example http://stage-rando-trial-enduro.com/) ?
Hi, about your question, we had provided blog list and portfolio list with shortcode.But now have no carrousel and scroll effect. If now you need, you can get custom services.Maybe we will add these effect in next theme.
You can post your suggest on support forum.
Auto update don’t work. What i need to do to update this? using version 6.0.1
Hi how to delete in portfolio some items in the right box (date, categories) not delete the fact that you can choose category but just th fact that appears on this right box ?
You can edit single-portfolio.php delete date, category meta.
Next, if you have problem, please submit on support forum.
It works very weel perfect. Thanks
I like your theme and I would like to purchase it but I need to know if it’s compatible with latest version of woocommerce (2.1.5).
Thank you for your answer. Already purchased it.
After changing the support boards I can not log in anymore.
I can not send it to me
I forgot my password bu
The e-mail/username information submitted Could not be found.
What’s going on?
Hi, it’s 2 different support forum as new forum.So you just create a new account with your envato username & purchase code.Very easy.
I’ve tried it several times.
Came only error message
Your Envato(ThemeForest) username or Purchase Code Error,please check agamin!
, it’ Invalid, you must purchase again use our item purchase code.
Did you make sure your envato username and purchase code correct?If still have problem, please submit a ticket with your purchase code, we help u create a account.
We had sent u account information!
Thanks but Where are all the threads from the old forum.
Where are my old question
Now, it’s have basic problem posts, more post will coming move into. It’s manual.If have no you wanted please post on support forum.
i would like to know if its accessibility is ok ? like for poeple with disabilities.
Hi, it’s depends onyou wanted. Our theme and details please click demo features menu.Thanks.
I looked at every feature but it not mentioning any accessibility stuff.
The thing is i have no clue how to view and test it for accessibility, like for exemple the way a blind person would view it.
I see “wai-aria” element and i tested it on http://wave.webaim.org/report#/http%3A%2F%2Fthemefocus.co%2Falterna%2Fdemo%2F , it looks ok but a lot of errors. do you think a person with disabilities would be able to navigate the site ?
Sorry, we can’t provide more details about person with disabilities.Thanks.
where do I find the Purchase Code?
Hi,I had create a screenshot for you, please view it.
I have problem with the plugin RevSlider, when I set the slider in apperance Show Timer Line: Hide apparently does not work that way. It works when I put the “Top” or “Botton” mode, but when I put the “Hide” Line Timer mode the default. It is the latest version 4.2.5. What can I do?
My test page is:
Hi, now looks your site Rev Slider works (top area timer showed) fine, please “Hide” line timer so that I can view the problem as you said. Then I will help u ask the plugin author get their help. Default we don’t provided third-party plugin.
Is in Hide mode and still can see the Timer Line maibe does not work good
Don’t understand. 1.Don’t use timer line Rev Slider show have problem. 2. Use timer line the Rev Slider have problem? Please tell me clear so that ask the plugin author.
Look I never use Timer Line “Top or Bottom” always configure “Hide” but this time it does not work the “Hide” mode. All time line appears at the top by default
Hi, default the timer is showed mode and appear top.I’m didn’t find any problem and your site works fine.Please make sure your site Rev Slider not works then so that I ask the plugin author about the problem.
I understand but I want remove but i can’t. I placed it in the configuration mode hide but still appear top.
I had create a Rev Slider and tested, the plugin have no problem with timer show problem. Our demo home page slider also use hide timer.Looks you there setting problem, please check and setting again.
Hi, yesterday I contacted the makers of the plugin and is actually a problem with the revslider plugin . They wrote me the following:
. “This was fixed in a recent update Here’s a link to the latest version: ....”
They sent me a new version, What is your recommendation, install or wait until you try them?
Hi, great. If you have new version, please update it through the plugin provided update method.Looks today the plugin author had updated new version, we will update theme with new version.
Hi just a question how change icon or replace icon with my personnal icon (just for 2 or 3 icon). Where are the files icon ?
Hi, as your question not clear, did you want to change icon.Which element?
Our theme used FontAwesome icons, you can use them, if you custom icon that will need change theme file code.
i want to have 3 icon different that all the icon you have in the template. My graphic designer make 3 icon and i want to delete 3 icon in the alterna theme to have my icon appears
It’s need change code for them, if you need please submit a ticket with the extra custom services.
Hello, a quick pre-purchase question :
are the layout we see in the demo preview available once I purchase the theme, as a starting point for building the site ?
What happened to the old support forum ?
My username from old forum does not work on the new forum
Why did you not send out a notification to all existing users to inform them about the change in forum and that you are now part of ThemeFocus—that would have been easy and avoided everyone wondering what happened and having to create these comments just to learn what happened.
You might also want to update the link that show on update log in Alterna Options: After update theme, please first open Alterna Options then click “save changes” button generate your custom css.Plugins can’t auto update so you need manually update plugins CLICK HERE view more details.
The click here is still pointing to : http://support.activetofocus.com/alterna/discussion/203/about-theme-used-plugins-update-problem
Hi, it’s different platforms forums, so can’t use same link and move all content into our new forum.
Hi , i purchase your theme in 2013 , i got a purchase number , i was in the help forum but actuallt i can’t log in the help forum and my purchase key doesn’t work anymore …
What’s happen ?
Maybe you input username or purchase code error.Please submit a ticket let us check your purchase code and help u register a account on support forum.
Hi, your purchase code have no problem, we had help u create a account, please check your ticket get account information.
when I put six buttons next to each other the last one is misaligned vertically. This happens using visual composer. It is possible to see this in http://www.europress.pt/testes in the upper left corner.
Can you solve this?
[<span style="color: #ffffff;">a</span>]
Please check and fixed it.
If you still have problem, please post on support forum.
Pre-sale question: I’d like to create a one-page website using this template and features. Is that possible?
Hi, you can use it for one page, but maybe need do some little changes.You also can use our another theme support one page.
Hi there – tried to use new support forum but it would not take purchase code – kept saying “invalid phone number”
Also any previous references as to how to use the wide background are no longer active as you’ve changed your name etc
I see the ability to add a block with a wide background – but how can you make an image as the background? It defaults to a grey color – is there a way to change that?
ie How do we use class / style.
Cheers and thanks for a great theme!
We had complete update support and ticket system. Now you can login support forum view your question.
My current version of Alterna is 6.1 and it hasn’t updated manually since then. When I try to manually update the files, I lose a lot of my custom settings, and I’m not sure which files are responsible. I think I saw that you figured out what the problem was and that it would be fixed in the next update. Do you have any timeframe for when that update will happen? Would you consider posting an update that contains just the fix so that the theme will auto-update? I don’t want to mess up my site by doing it manually.
Hi, if you changed our theme files then auto update will replace it, but if you setting your theme through Alterna Options , don’t worry that. As you said manually update, then you need download new version check our theme files of you already changed files.
Again, if you don’t change our theme files, don’t worry anything.Your alterna options will have no any problem.If you changed our theme files then need manually so that replace your changes.
Thank you! How long will it be before the auto-update works again?
Hi, auto update already works as we changed author name. You just update new version v6.3 will works.Thanks.
Thanks, that’s what I thought. But it’s not updating for me. I’m still at version 6.1, and have checked all settings, API keys, purchase codes, etc.
Hi, because of we had changed author name from activetofocus to ThemeFocus so if you used theme version author name is activetofocus will need manual ftp update it.Next will have no any problem.
What I finally did was to edit the styles.css file and change activetofocus to ThemeFocus and it worked.
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