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Hello. We purchased the theme and we want to know how we can contact support. I want to know where we can create a ticket. Thanks.
You should create your ticket via the support tab in your website after you verify your purchase.
This will open a ticket in our system.
Why aren’t there any updates on the sales page regarding the new versions of the theme and the updates that are being made to the code? Developers should know about the fixes that are being made so we know what to expect and problems that are being repaired.
We usually update the change log section, but it isn’t detailed change log with edits in each file. It will be some info about the new features that was added.
We recommend you to use child themes for theme development using our themes.
I can’t edit again my homepage on “Awesome Builder”. My License Details show “January 1, 1970- Expired. Please renew your support”. Any Help?... Thanks
We got to your ticket and we are releasing an update very soon.
I have purchased the theme and personally did not test the mobile version so far… on mobile, when I click on the menu items, nothing happens… what is the problem? You can check here: https://goodread.ro/
After the last update pagination also stopped working… don’t know what is happening with this theme… the mobile version of the menu does not work. I am clicking the menu and nothing happens. I lose a lot of traffic like this. Is there anybody here to solve these bugs?!
I have tested and the theme comes with a really nasty bug – the menu does not work on mobile devices. The bug exists even in the demo on their site. I now understand the high bounce rate on my website – I never thought that this might happen. Still no support to fix this. I will keep everybody updated if they are going to add a fix to this. If not, I will ask for a refund.
Thanks for contacting support, we are releasing an update very soon. Make sure that you have the update installed.
If the issue still there, you should contact us through the support tab but make sure that renew your support first in order to get the proper support.
First of all, I do not need to BUY any support so that you fix the BUGS of this theme. The menus still do not work in any mobile device and that is still a critical issue – your update didn’t fixed that.
I am still waiting for you to release and update that fixes this issue.
Why would someone buy this theme if they would lose 50% of traffic and earn a huge bounce rate? Yes, that is done because of the broken navigation – the menu that you click on and nothing happen.
Please revise ASAP!!
The Updated is submitted and waiting for envato approval. We worked to fix the issue the moment we knew about it.
I don’t know what you have tried to install as an update since it is not released yet.
For why would someone buy this theme if the menu is broken. Well we fix it the moment we knew about the issue and had confirmed its source. No software is bullet proof out there, the major difference between companies is how they tackle these bugs and issues.
And for someone who have been using the theme for more than 2 years, i think you do like the product. now just publicizing don’t buy this theme won’t get you any speed fixing for anything you want.
Please wait for the update.
Of course I like the theme – that’s why I insist on getting the bugs fix and I keep sending you proof of where it crashes on your demos, though you said that you fix. I have built on this theme my entire website and my business depends on it and on this major fix that I am waiting for. Having a menu that does not work on mobile devices when more than 50% of the traffic is mobile affects everything: first of all, clients associate an unprofessional image with my website if they click on the menu and nothing happens and secondly I get a higher bounce rate which affect not only my revenues, but my rating on google. That’s why I insist on getting this huge bug fixed URGENTLY! I hate this situation but you need to move faster – it’s not my fault or any other client’s fault.
Any updates on fixing the menu bug that makes the menu unusable on mobile devices?
We are working on the update over the weekend, it should be ready by tomorrow.
Thanks for reporting the issue.
You are welcome. I am waiting for the release this weekend and I will test and confirm the fix. Thank you!
Update Submitted, it should be approved soon
How can I update the theme from 5.8 to 5.9.1 without losing my settings? I am using wordpress 4.5.4
You can activate your license in the theme admin and it will turn updates through WordPress admin panel.
Also, we recommend to update your wordpress to the latest.
I just updated the theme but I have a problem with the logo. I do not manage to get it bigger.
The website is https://www.voyage-afriquedusud.fr
Can you tell me what is the problem?
You can set the logo height in the theme options.
If you still have an issue please open a ticket through the support tab and make sure that you have a valid support package.
Thank you. I know but I set it to the highest seize and it does not change anything.
Are you sure there is not a bug in the update?
Kindly open a support ticket and share an admin logins to be able to check the issue for you.
Please notice that your support is expired, you should renew the support before sending the ticket. Luckily we have the black-friday sale going on and you can renew the support at 50% Discount.
I can’t add a caption on featured image. Is there option for this theme ?
I am really sorry, but this option is not supported in the theme, we may add it later but now it is not supported.
Hello, I have updated the theme, now I can’t find the header and footer editor. and when I edit a post I can’t switch to code view and I can’t open the media uploader.
I solved installing a fresh copy of the theme and a big work of restyling. But now it works, thank you
Hello Please we need help reducing the CPU and RAM consumption of his theme. Thanks.
I would suggest using a caching plugin and maybe see if you have a lot of visitors or articles for the current hosting plan.
I can’t change my tagline. Is there option for this theme ?
contact us from support ticket please.
Hi, I renewed my support and sent you a message a few days ago and have not heard anything back. Can you please give me an idea of how to resolve my issue?
I am making some progress, but still getting a few errors.
Notice: Undefined index: icon in /home/garza/thecapitalpress.com/wp-content/themes/thecapitalpress/library/includes/classes/class-menu.php on line 399
Notice: Uninitialized string offset: 1 in /home/garza/thecapitalpress.com/wp-content/themes/thecapitalpress/library/framework/awesome-builder/widgets/includes/C5_style.php on line 80 + 81 + 82
Also, the theme customize link is just blank with only an option to switch themes.
See our reply on you ticket please.
Hello! I purchased alYoum a year ago and it had the Awesome Builder included. I shut down my site for a while but just reactivated it but AB is no longer functioning. Is this now a separate item I must purchase?
NVM, i see that it’s a glitch on your end. When will version 5.6.4 be ready?
version 5.9.2 available.
Hello! Where can I get version 5.6.4? I can’t update through the theme.
There were many changes in the new version of the WordPress 4.6 so we have released an update of the AlYoum theme 5.6.4 to make the theme compatible with the latest version of WordPress 4.6. When you will update the theme, everything will work fine.
After installing the latest version of AlYoum theme, I saw sidebar is appearing in header area, it damaged the actual design of the theme. So, how to fix it??
I installed the latest version of AlYoum theme, but after installing I am facing an issue that is, the sidebar is completely appearing on the header and the website is below of it. The website is accurate but the problem is: clone sidebar is appearing on the header.
hello arifweblog, we replied to your support ticket
I purchased Alyoum today and after its installation I am facing following problems
As you will look at the link I tried my best to fix the size of font for title and paragraph but theme is not providing me this opportunity. I am also facing same problem at my front page sliders.
Secondly, I am unable to select categories in pages/post to link at “Choose Post Type for your query” please note that I have more thank 700 categories to select.
Thirdly there is no option to Excerpts for title and post/paragraph on slider or post short title.
I am looking for your help in the matter
we forward your requests to our developer team.
and we hope to try contact us from support in the next request.
Thanks for your reply.
Previously, I was using some other themes like magazine and others which are very friendly as for the Online Newspaper. This theme due to its page look is perfect that is why I purchase this one. As I am using some other themes which are providing following option which I am unable to find in this theme
1. As all news are linked with the categories on the pages and this theme is OK if you are using this in English Language as it provide SEO opportunity for Keyword selection. I am using this theme in Urdu in LTR format and after creating category in urdu I am not being supported by Google and other search engines as no one is using Urdu as a language to search but in English Only. By this way I am unable to focus keyword in urdu but I have to use English instead as for all my pages title of the post is required in Urdu. In awesome builders I am also unable to select the category in Urdu is it not providing option to list down all the categories. I recommend that if it is possible and for best SEO of the pages while using Awesome Builder you may please provide a option to name the category after the selection of category which will provide an ease to select the category in English and to name it in Urud which will not disturb the SEO for local and International search Engines.
2. Secondly Awesome builder or theme is not providing support to adjust the space on pages or posts as for their formation and in paragraphs as well.
I tried to change the width to the maximum and background color of of breaking news and to reduce the space between main menu and breaking news as zero but are unable to do so.
You can look at another link of customize theme like your as an example
I will be very thankful if you please guide me to fix these issues if the option is already available or help me to do so by adding any script for the same.
we replied to your ticket.
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