Code125

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2148 comments found.

Hello. We purchased the theme and we want to know how we can contact support. I want to know where we can create a ticket. Thanks.

Hello justgeraldine,

You should create your ticket via the support tab in your website after you verify your purchase.

This will open a ticket in our system.

Thanks

Why aren’t there any updates on the sales page regarding the new versions of the theme and the updates that are being made to the code? Developers should know about the fixes that are being made so we know what to expect and problems that are being repaired.

We usually update the change log section, but it isn’t detailed change log with edits in each file. It will be some info about the new features that was added.

We recommend you to use child themes for theme development using our themes.

Thanks

I can’t edit again my homepage on “Awesome Builder”. My License Details show “January 1, 1970- Expired. Please renew your support”. Any Help?... Thanks

We got to your ticket and we are releasing an update very soon.

Thanks

I have purchased the theme and personally did not test the mobile version so far… on mobile, when I click on the menu items, nothing happens… what is the problem? You can check here: https://goodread.ro/

We are working on the update over the weekend, it should be ready by tomorrow.

Thanks for reporting the issue.

You are welcome. I am waiting for the release this weekend and I will test and confirm the fix. Thank you!

Update Submitted, it should be approved soon

dodohawe

dodohawe Purchased

How can I update the theme from 5.8 to 5.9.1 without losing my settings? I am using wordpress 4.5.4

Thanks

You can activate your license in the theme admin and it will turn updates through WordPress admin panel.

Also, we recommend to update your wordpress to the latest.

Thanks

leug59

leug59 Purchased

Hello, I just updated the theme but I have a problem with the logo. I do not manage to get it bigger. The website is https://www.voyage-afriquedusud.fr

Can you tell me what is the problem?

Thanks

Julien

Hello Julien,

You can set the logo height in the theme options.

If you still have an issue please open a ticket through the support tab and make sure that you have a valid support package.

Thanks

leug59

leug59 Purchased

Hello, Thank you. I know but I set it to the highest seize and it does not change anything. Are you sure there is not a bug in the update?

Thanks

Kindly open a support ticket and share an admin logins to be able to check the issue for you.

Please notice that your support is expired, you should renew the support before sending the ticket. Luckily we have the black-friday sale going on and you can renew the support at 50% Discount.

dodohawe

dodohawe Purchased

I can’t add a caption on featured image. Is there option for this theme ?

Thanks..

Dear dodohawe,

I am really sorry, but this option is not supported in the theme, we may add it later but now it is not supported.

Thanks

Hello, I have updated the theme, now I can’t find the header and footer editor. and when I edit a post I can’t switch to code view and I can’t open the media uploader.

Dear shareradio,

Kindly open a support ticket and share an admin logins to be able to check the issue for you.

Please notice that your support is expired, you should renew the support before sending the ticket. Luckily we have the black-friday sale going on and you can renew the support at 50% Discount.

I solved installing a fresh copy of the theme and a big work of restyling. But now it works, thank you

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