Alyoum should update, custumers don't pay just for a presented virsion , but for more upcoming features!!.
We are sorry ceotnc, but we didn't promise any features to be released in an update and specially for a one time fees. From economical point of view, these features cost time and money to develop. With one time fees business model, we cannot sustain features release for a long time.
If you are looking for a certain feature, we can work together as custom paid job to match your requirements.
However, the theme is getting updates for bug fixes and security and compatibility
No support or too late... Doesnt matter when you got it. its importand when you use to start it....
Dear, Your support package is expired and we already told you that. it doesn't matter if you used the product in the support period or not. We continue to work on our product and thats why we require recurring support fees for continuity.
I'm from the first's buyers of this theme, from day 1 I discovered that the theme full of bugs and the code not written will, that lead to many problems and incompatibility issues with plugins and hosting server, I told my self that the developer need time to improve it, but after several years it's still has the same problems, and the developer don't give any help or listen to the buyers, all he was looking for is to collect money from buying support.
The design is great and the team really helpful ! Everytime I needed help for customization, plugins problems, or anything else. They answer really fast and do everything so that your website works great. Ahmed even gave me code line to be able to add a picture in the header of my website, which really helped me.
Thank you again guys !
Thank you Rim for your feedback, we are always looking forward to help you the best way we can.