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Sometimes i have a problem with Flexmenu, i change or add field but it doesn’t save my edit.
Hello. Please write to our support http://support.promokit.eu and describe your issue in details.
I have PS 184.108.40.206 , and i try to follow your guide of installation, but the control panel is so different, please let me know how can i install it.
for example i dont have the option”Theme Configuration” so please help me with the installation.
Thanks in advance.
Hello. Please write to our support: http://support.promokit.eu and we will help you tomorrow. Today is too late.
sorry in my contry is not. i will add the ticket.
My current Alysum version is 2.9 and I have just upgraded to prestashop 1.6.0 . from 1.5.6 .
My current modules and sliders are full(no ccs modification, just sliders and modules are modifed) and I have some products.
Is it possible to upgrade Alysum v3.2 without loosing any products and without any changes on sliders and modules content?
I tried like on your documents, but modules changed, many things changed. Is there any way just upgrade and no changes?
my site: www.serebryaniygorod.com
Sorry for the delay. Please write to our support http://support.promokit.eu and we will help you soon.
Hello, I can’t see the demo, I have this message :
Link to database cannot be established: SQLSTATEHY000 Can’t connect to local MySQL server through socket ’/var/run/mysqld/mysqld.sock’ (111)
Hello. Thank you for the information. Now all works fine
yes thank you
There is the xml file of this theme? (= as demo)
Hello. There is no such option in prestashop platform.
Is there an easy way to center the menu?
Hello. Please write to our support http://support.promokit.eu and we will help you soon
it is time to support rtl and rtl languages is a default of instalation package in prestashop in 1.6!
it is very simple just put rtl.css in theme css dir and set classes as important tag for rtl sample
sample: last theme from leo http://demo4leotheme.com/prestashop/leo_cosmetics/fa/ change lang and see that
can you please support rtl in next version?
Hello. Could you please create a ticket about that in our support? http://support.promokit.eu
i hope you support that and i didn’t know why i must open ticket!
We provide support through http://support.promokit.eu
Hello as I can disable it? http://i61.tinypic.com/2448w1i.png
Hello. Please write to our support: http://support.promokit.eu
hello, why cant see the pictures of my products , i create a new product and cant see them.
I have installed the 3.1 version.
thanks in advance
please answer me here not in your support.promokit.eu
To answer you I need more details. That’s why I ask all our customers to write to our support. There you can write me private message with access details.
Can you please tell me if it’s possible to translate the email’s templates to some other languages?
Thx a lot
Hello. Yes, it’s possible. You just need to open each email template and translate it to your language.
I bought this theme for prestashop 1.6 but I am very disappointed. In the demo it was one thing in the real life another.
Have you already wrote to our support?
Is it already transleted in italian
Hello. Unfortunately Alysum is not translated to Italian. But you can make translation yourself in the back office
How can I edit “coming soon” page? I need to delete all footer sections (map, social media, about).
Hello. Please write to our support http://support.promokit.eu and we will help you soon .
I bought it two months ago, but i got late with my site building,
and now, i got prestashop 220.127.116.11, and the sliders don’t display on homepage.
Do you know about this issue ?
Hello. Please write to our support http://support.promokit.eu/ and we will help you to solve the issue.
This is a great site. Thanks
But I wish you were faster to respond to tickets.
Sorry for the delay, we try to reply our customers as soon as we can
Hi, is this theme compatible with Prestashop 18.104.22.168? Thanks
Hello. Thank you for the interest to our theme. Yes Alysum is compatible with prestashop 22.214.171.124
Yesterday I bought Alysum theme for my site, I could not install it. I followed the directions:
“Import/Export theme” module from here https://www.dropbox.com/sh/yd3oyxtt0013va2/AAAcZfV1yiJhyBR1yf_AbSrxa
Then install Alysum using this module. We recommend you to do both automatic and manual installations.
Here is the guide http://docs.promokit.eu/doku.php/alysum:alysuminstall#alysum_theme_installation
Appears to be loading but then refreshes and the theme does not appear. I get no notification it is successful. I have the 126.96.36.199 prestashop version.
I appreciate your support.
Hello. Please write to our support and we will help you soon: http://support.promokit.eu/
Hi,great theme.i would like to ask about the isotope filter.what if the total of the products more than 50?will it automatically create page number?thanks
Hello. Thank you! No Isotope works without pagination.
I got it,one more question about the pagination.what if the products exceed the limit per page?how does it handles the pagination?thanks
You can see pagination here: http://alysum.promokit.eu/en/3-women regarding the isotope module it will shop all products on one page
Ok,thanks a lot.
Hi, I have got a serious problem. Some portions of the website are behaving abruptly. The Themeforest Support Center is down and I cannot lodge my issue there. Please tell what to do in this case. What is the alternate way to lodge the issue.
Hello. We have support ticket system here: http://support.promokit.eu Please write there and we will help you soon.
Hello. Are you using the woocommerce plugins shopping?
Hello. No we are not using woocommerce in Alysum
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