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Hi there, just purchased this theme. Love it so far. I have run into an issue with the menu on the home-jade-vine home page. I have made separate menus for both the left and right but whenever I activate the right menu it pulls from the left one instead.
Please advise. Thanks for your time.
Thank you so much for purchasing our theme.
Please submit ticket at our help desk http://support.beautheme.com/ and our supporter there will talk and assist you as much as possible.
I’m trying to make a ticket on your website without succes. Could you please respond?
I checked the support system, I saw your account but cannot see any of your ticket. Could you please create a new one and we will try to handle it asap.
Thanks and Best Regards,
It keep rejecting my purchase nummer
This is really annoying!
Please create a Pre-sales ticket (which not required purchased code), our support team will check and help you on that.
If you still have problem with support ticket, please send us an email to email@example.com, we will create ticket for you and support you at http://support.beautheme.com
I had to move my site from provider and now when I want to re-install the theme, the entire site crashes every time. It’s every time when I activate the Visual Composer plugin that it gives me an error. I tried installing visual composer on another theme and that worked, untill i reactived this theme. Then my site crashed again. Can you please help me out?
Please create a ticket on http://support.beautheme.com, our support team will help you on that.
Hi, I would like to know if the products pictures must be pre-edited to achieve the transparent\color coordinated look or if there’s some function in the theme that does this automatically
Currently our theme has no function to make transparent product pictures, you need to use a image editor to make transparent before uploading it.
Thanks and Best Regards
please help me
Please create a support ticket to us on http://support.beautheme.com, our support team will help you on that.
How can i change the home theme, i can`t find all the 7 default templates for the homepage
Please submit your question via a ticket on http://support.beautheme.com, our support team will help you on that.
When I click to see the demo, the link doesn’t work and does not load a website to view.
Hi there! I want to purchase the theme, but would like to test the Plant Shop Layout first. It’s currently not working here, can you please let me know whether you can put it back up or help me test it in some other way? Thanks!
Thanks for your interested in our theme, our link from our demo page was wrong, it corrected now, you can go to view home plant now.
Oops! Actually, still not working for me. https://amour.beautheme.com/home-for-plant/
Please check on this link: https://amour.beautheme.com/home-plant/
It works! Thanks
HI We purchased your theme a while back, recently when i try to install Advanced Custom Fields plugin, the existing fields in pages disappears. please help
Please create a ticket on https://support.beautheme.com, our technical support team will help you on that.
nice theme, but logo is not changing when i upload my own, all logos are still the default one. P.S: sent a ticket to the support.
Please create a ticket on https://support.beautheme.com , our technical support team will help you on that.
theme do not support “Various product” –> Do not change preview images on product page (after clicking on a specific variation).
It does not work in your official demo at all!
Woocommerce variations product is setup correctly. I expected to see: The main image change color to match the selected variation Instead, I got: The main image doesn’t change anymore.
If you switch to another woocommerce theme, the problem is gone – THIS MEAN IT IS THE PROBLEM OF AMOUR THEME
Thank you for your resolution in the next update
Thanks for your feedback. I will repport to our developer team and solve this issue. I think it will be update in the next version.
8 months and still no update!!!
Thank you very much. I will look forward to.
I already have several products in my store. I love the one click install of your demo theme. Will that override the products I have or will they still be there? I want to make sure this is compatible. They are in woocommerce and I assume your demo products are also in woocommerce.
Also has the above issue outlined by knabs been resolved? It will help me decide to purchase or not
Thanks for your interested in our product. With the one-click demo, it just installs new demo from our sample data and it does not delete anything, it just changes some setting on home page blog page and menu for your website.
The knabs’s issue has not updated yet
Thank and Regards.
6 months and there is still no update
Your theme theme (Amour Theme) contains obsolete copies of some WooCommerce template files.
solving the problem of “Various product” error.
We are planning and updating all of our products, and it will update soon on the market. If you have any issue please create for us on our helpdesk ( http://support.beautheme.com )
Thanks and best regard.
Why dont menu bar comes in the mobile responsive view. I am unable to see that in your demo also.
Thank for your feedback and our developer are checking on our demo, please create a ticket on our helpdesk ( http://support.beautheme.com ) our technical supporter will check this issue on your site.
Thanks and best regards.
I can’t seem to find all the demo from the demo importer section of the theme. I need to make use of the Home-Plant demo and the only option available to import is the default https://amour.beautheme.com/ theme. Please help
Please select your home demo to your website, our demo included in one click and just select the home to your style. If you had any question please create a ticket on our helpdesk http://support.beautheme.com
Hello I just purchased the theme … and have a question:
1. How to display category descriptions on the category pages… for example here:
Thank for your interest in our product.With your question, please create a ticket on our helpdesk ( http://support.beautheme.com ) our technical supporter will check this issue on your site.
Here some questions, before I buy it:
-There’s a way I can add some option when someone chooses an item to “add to cart” if they want to add something “extra” or “complementary” like a chocolate, stuffed toy, etc.?
-If I want to add the option that I can choose the color or the quantity of the flower, its possible?
-The theme supports to use .png logo in the header?
Thanks and sorry for my English
thank for your interested in our product, and our theme uses WooCommerce plugin to make the shop and you can add your custom attribute and the color or more about your product, with the image we support all of the image extensions. If you have any question please create for us a ticket on our helpdesk http://support.beautheme.com our technical supporter will help you answer the question.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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