492 comments found.
Some pages re missing on your demo site Such http://demo.amytheme.com/movie/home-1/grid-layout-2-columns/ Can you make it available or ship it with the demo
Hello adelekepc,
Thank you for your interest in our theme!
That is the page of the old demo, so it can’t be shown anymore. We will recheck all the demo, and will remove the old one.
Thanks again and best regards,
Hello Support,
Can you have a reply on support ID #21231. I need to do some modifications after get your reply there.
Thanks.
Hello Grandsylhet,
I checked and saw your ticket is assigned to our developers, they will answer you soon.
Thank you so much!
Best regards,
Hello, I’ve been wanting this theme for a while, but I see that some issues are not resolved:
The poster is not generated on the TV shows page; AwesomeIcons don’t appear correctly on Movie and TV Show pages Filters and sorting don’t work properly. And others. Is there any estimated completion time for fixing these bugs?
Hello there,
I will forward your report to our technical team, and they will fix the issues. If you have any question else, please submit a ticket at: https://amytheme.com/support/ We are pleased to support you there.
Thank you so much!
Best regards,
Hi. I managed to install the demo contents but i notices most of the images like movie images are missing from homepage or other page. Can you advise me on this.
Thank you.
Hello there,
Thank you for contacting us!
Please submit a ticket at: https://amytheme.com/support/ and let us know the issue as you got. Our technical team will support you there.
Thanks again and best regards,
Hi. Just going through your Demos. Noticed that your SSL is off. Please do activate it as it is having a bad impact on customers.
Hello
Thank you for your feedback!
We will fix the issue soon.
Best regards,
Can I import the movies from imdb? Which API you guys using?
Hello there,
Please submit a ticket at: https://amytheme.com/support we are pleased to support you there.
Thank you so much!
Best regards,
Hello there,
Thank you for your report!
We will check and fix the issue.
Thanks again and best regards,
Hello, I cannot open your site containing the Amy Movie theme documentation: ex. https://amytheme.com/docs-category/migrate-from-version-3-x-to-version-4-0/
The site appears to be under maintenance.
Do you have another format for accessing the documentation?
Thank you in advance.
Mickael
Hello there,
Could you please submit a ticket at: https://amytheme.com/support Our team will support you there.
Thank you so much!
Best regards,
Hello! how i can translate custom field details? I mean how to add traduction for custom fields in multiple language. the “info-list” fields… Tnx Regards
Hello there,
Thank you for contacting us!
Please submit a ticket at: https://amytheme.com/support/ our technical team will support you there.
Thanks again and best regards,
Is your theme compatible with PHP 8.0 / 8.1 / 8.2 / ... ?
Yes, it is. If you have any question else, please submit a ticket at: https://amytheme.com/support it will help us follow you better.
Thank you so much!
Best regards,
Can I import data from imdb in languages other than English? As spanish?
Hello there,
We are sorry for the late reply because of our national vacation!
Could you please submit a ticket at: https://amytheme.com/support/ and let us know your question, our developer team will support you there.
Thank you so much!
Best regards,
Hello, do you have a live streaming function? Something like WpStream. I want an all in one theme for my video website and really like Amymovie. I want to know if you have the live feature available before I purchase
Hello there,
We are sorry for the late reply because of our national vacation!
About the livestreaming feature, could you please submit a ticket at: https://amytheme.com/support/ Our developer team will analyze and have the exact answer for you.
Thank you so much!
Best regards,
Hello, thanks! I just sent a support ticket and look forward to the response.
I see your ticket on our ticket system. Please follow there.
Thank you so much!
Best regards,
Can you tell me when you will fix the bugs of your 4.x version. We are facing some difficulties to use the theme.
Hello there,
Thank you for using our theme!
Please submit a ticket at: https://amytheme.com/support and let us know the detail of your issues. Our developer team will support you there.
Thanks again and best regards,
The new version 4.0 has some bugs. When you want to update Amy Movie Extends, you need to deactivate it to update it otherwise it still says “You have the latest update”, but it still shows up as it needs an update with a number badge on the Plugins on the side of dashboard. Tried emptying cache and thats doesn’t work. The movie carousel doesn’t show up either.
Also I’m guessing that you dont have WPBakery Page Builder version 6.10.0 in the new theme either.
Think I’ll stay with 3.5 until things are better.
Hello there,
If your website still works well with version 3.x, we recommend you stay there. Because we changed a lot of things in the code core for version 4.x, so there are some issues will happen when you update.
For the new users, the version 4.x is working well.
If you have any question else, please submit a ticket at: https://amytheme.com/support/ We are pleased to support you there.
Thank you so much!
Best regards,
Como puede cambiar los colores de las letras del tema y los carruseles, no e podido hacerlo….ayudaaa
Hello Domantonio,
Thank you for using our theme!
Yes, we can change the color of the theme at AmyMovie theme option. Please submit a ticket at: https://amytheme.com/support/ and let us know your issue. And could you please write in English, it will help us support you better.
Thanks again and best regards,
I have already sent several emails with my case.
I have this other error when I give edit to one of my templates for my posts
Hello Domantonio,
We got your Information and will check your issue soon.
Thank you so much!
Best regards,
thanks for the service, I hope it will be solved as soon as possible, since I have my personal project stopped by this error
Okay Domantonio,
Please follow your email, our developer team will support you there.
Thank you so much!
Best regards,
Hello, i like your theme. but before purchasing, one question. i checked theme demo. in demo, i opened genre category. but its showing all genre posts. why?
For example, in demo, when I open cartoon genre.. it shows all genre posts. why?
2 days.. still no reply from you. Awaiting reply.
Hello arjunpvmitv,
We are sorry for the late reply! The issue you are mentioning seems to be a bug in the latest version. We will check more on this. And could you please submit a ticket at: https://amytheme.com/support/ It will help us follow and support you better.
Thank you so much!
Best regards,
Hello, I really like the demo of the theme, but before purchasing, I would like to ask if there is a return.
Hello there,
After purchasing, if our theme doesn’t fit your need within 30 days, you can request a refund.
Thank you so much!
Best regards,
When I tried to import demo, it shows error of not found. Plz resolve
Hello there,
Thank you for contacting us!
I see you submitted a ticket in our ticket system. Please follow there and send us some information. We will help you out.
Thanks again and best regards,
Hi,
I would like to get more information on this, can we connect on zoom call or something ?
Thanks in advance,
Hello Shiran,
Thank you for contacting us!
Please submit a ticket at: https://amytheme.com/support/ and let us know your question.
We are pleased to support you there.
Thanks again and best regards,
Theme doesn’t work with myticket events plugin. The built-in seat reservation plugin is useless and slowing down the server if you go with big hall. Plus it is very not intuitive and the method storing seats and reservations in database are worst.
Hello Odinfx,
Thank you for contacting us! Please submit a ticket at: https://amytheme.com/support/ and let us know your issue, our technical team will find you a solution there.
Thanks again and best regards,
