50 Reviews
Excellent customer support!
A very good template. It was easy to work with it. I had one question where i was not sure. The author company answered fast and well.
by zlato 1 year ago
Extremely fast and quality support. They always find a solution. thank you guys and all the best.
by asuar 2 years ago
Perfect support!
Hi Guys,
I bought this theme, but I'm stuck somewhere quiet simple...
I would love to be able to do a call to action with a border (similar to the button) into the menu around the "booking" section like https://chezjune.fr.
HOW CAN I DO THIS PLEASE? :)
Also, I would love to be able to increase the logotype in the center of the menu, is that any available option to do this? or do I have to drop a css code somewhere?
which code will the best to increase the size? and where do I have to drop this one :) ?
cheers, and thanks a lot!!
(I tried to contact you via your website support, but we don't have the ability to select anhata template into your theme menu drop down... and we can't link our key / licence to any other template..)
sorry,
I have had nothing but problems with this theme, especially WPBakery/Visual Composer, and updates have caused even more issues. I do not feel I should have to pay more money for support to fix simple things that SHOULD be working. For instance, the button customization DOES NOT WORK. It does not matter what colors you enter, the buttons will be the same as the main page color and you can not change the hover color from the bright orange you see in the demo. I would appreciate a fix for this issue as it clashes terribly with my sites overall look.
Author response
Hello,
We are really sorry to hear about this bad experience you've had.
In latest theme update, we included latest version of WPbakery page builder where everything is working fine. We will of course investigate and help you to resolve issue you are facing off on your installation since we didn't have any complaint like this before.
Please, note that paid support system is introduced by Envato over 3 years ago, and we as theme authors cannot affect on it. But, we want to ask you to reach us here support@mikado-themes.com and include your website URL with wp-admin access so we could check this closer. Looking forward to hearing from you again. Really hope, once everything is sorted out, you'll change this bad impression you've got and you'll be completely satisfied and reconsider this bad rating. Thank you in advance.
Best,
Mikado
Nice look and great customer support.
Thank you guys!
Really phantastic!
*Update review
I purchased this template specifically for the online store.
But there is a big problem with the search. This button uses standard WordPress search. http://joxi.ru/DmB4EE7CJ4yvMA
It is necessary to make the setting for the search to search only by product. Can you implement it in the next update?
For Example http://joxi.ru/Y2L4qq8C7Eob12
UPD: Sir, I can not change your assessment. Because the standard search from WooCommerce is not optimized for your templates. Can you fix it?
https://prnt.sc/nl8qlo
UPD: Thank you, but this is not what I need. I need a search with the same button.
Can you make a separate widget to search for products in the next update? http://joxi.net/DmB4EE7CJ4yvMA
There have been so many bugs with this theme that it boggles the mind. First WP Bakery doesn't work, and then an update to the theme completely destroys what I was working on and doesn't work with the included pluggins. The customer service is slow, and so I end up having to spend more time and money fixing things myself. Overall the worst theme experience I've had dealing with a Themeforest purchase.
I wouldn't suggest downloading this theme.
Author response
Hello,
Thank you for your review.
We located the only support request from you #1951176 however this one was only related to WPBakery and it's update.
It's important to note that bundled plugins don't require any activation and they'll work for you regardless of that. When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
We believe our agent also explained this and provided you with the latest WPBakery version.
The other thing you mentioned in your thread is demo import. We'd very much like to help you with that, if you could provide our agent with your login access. Thank you in advance.
Lastly, your support period is currently active and you're eligible to get help from our professional support staff, therefore you don't need to spend any additional funds to get up and running with Anahata.
If there's anything else, know that we're here for you.
Mikado
A super nice theme but went through some issues. The customer care is super awesome and they always get back and even fix issues! I cannot recommend this team enough! I will definitely be buying more products from your company.
