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WHY NO SUPPORT????????
Sorry for the inconvenience. We have not received any mails from your side. Kindly share your queries to firstname.lastname@example.org and let us know. Kindly reply with your store URL, and store login details(Mail id and password associated with your store) .Else create a staff account for this mail id email@example.com and let us know.
Note: Kindly share your login details to firstname.lastname@example.org and let us know.
hi i have sent all the concern to your above email id and also emailed an invitation. pls resolve my matter asap as you have no clue what it means when SALE season is live and your website is not operating – i have endured huge loss since last 48 hrs and definitely need this fixed in next 1 hr. i have emailed you store invitation. shopify and my developers say its 100000% theme fault
SOMEONE PLS HELP MEEEE!!! @Envato you guys also not responding. This is ridiculous!!!!
Sorry for the inconvenience caused. Shopify has released some new updates so that the error occurred. Now started working fine. Please check with it.
Hi, been more than 48hrs that my shopify store is showing bugs and shopify clearly said it is theme fault. my product page gallery images not loading and add to cart drawer also not responsive!! emailed you guys 2 times and also complaint to envato. no helppp?????/
I need pictures from the demo, can you give them to me? I just bought them, so I want to get the whole thing up and running smoothly, no problem, before making further custom modifications. So I need the pictures in the demo to help me complete this work.
You can buy their image license from the link below.
I have added Load More functionality using Js on collection pages. Now the store js is not working. Can you please take a look at that? I have worked on draft theme. Let me know so I will add you in my store.
Kindly create a staff account for this email id email@example.com and let us know so that we can check and let you know.
I have added you as a staff member. Please resolve the issue and you can contact me on my personal email id firstname.lastname@example.org. If you will have any query, Please let me know. Thanks
I Used this theme but the mobile menu icon is not working please resolve my issue as soon as possible
Kindly reply with your store URL & store login details(Mail-id and password associated with your store) so that we can check, and let you know. Else create a staff account for this email id email@example.com and let us know.
Note: Kindly share your login details to the above-mentioned mail id.
okay I will create staff account for your email account
girlscloset.pk this is our store url
We haven’t received any mail from your side. Kindly create a staff account for this email id firstname.lastname@example.org and let us know
now please check your email and mobile menu is not working please resolve this issue
We are sorry to say that we do not have access to the online store. Kindly provide access to the online store (Refer: https://prnt.sc/dTVPlawSKVDw ). so that we can check and let you know.
i add your staff account in my shopify store
check your email
I purchased this theme but the slider of mobile is not responsive kindly help me for this query thanks
Hi Sherrych27 .,
Kindly mention the exact difficulties that you are facing with our theme with some screenshots. Kindly reply with your store URL & store login details(Mail-id and password associated with your store) so that we can check, and let you know. Else create a staff account for this email id email@example.com and let us know.
I am looking forward to purchase this theme. However, on the demo url – only 1st level of filter is working. The rest of the filters doesn’t work. Is this a bug in the theme after Shopify 2.0 update? Or is it fixed? Please revert ASAP.
We have checked the filter is working fine.
We are awaiting the theme purchase and like to travel with you.
The only the 1st filter is working on your demo page.. I am not very confident on the filter part. the other filters are not working on the demo page. Please guide, then only I can make the purchase.
Kindly reply with your store URL, store login details(Email-id and password to access your store,) and related screenshots (Screenshots related to the issue and video recordings if possible) so that we can check and let you know. Else create a staff account for this email id firstname.lastname@example.org and let us know.
Kindly confirm your purchase code so that we can proceed further.
For the Purchase code, Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
hi, I want to buy this theme, will the shopify background update synchronously when the theme is updated? or shopify i need to update it myself？thank you
Thanks for showing interest in our theme. You need to update the theme once the update is released. You can download the updated theme file from Themeforest. You need to make changes from starting in the new version after the update. But you can keep the updated theme in draft until design completion. You can publish it and make it live after completing the design of your website. We are awaiting your theme purchase and like to travel with you.
Hi, I have already purchased this theme How should I get the setup instructions for the theme?
Theme documentation: https://themessupport.com/dt-shop/anamika/
How to install the theme: https://youtu.be/bd4gdnVsAhI
If still facing any issues, please mail us your site credentials (store URL, and store login details ) immediately via the right bottom form located @ http://themeforest.net/user/designthemes., So, We import demo data for you.
Create a staff account for this email id email@example.com and let us know.
I have given this email id firstname.lastname@example.org please check thank you
Hi Bundlelia2022 .,
The theme you have installed is correct. You can get the entire structure the same as the demo site after the upload. But you need to upload the images and contents to the theme. Kindly let us know if you need the image links of our theme so that we will share them with you and you can purchase its license and use it in your theme. Kindly let us know if you want those image links so that we will provide them for you.
Hello, how can we contact your customer service?
Please send your request to us directly at this email email@example.com
Support Forums : https://themessupport.com/forums/forum/health-beauty/anamika-jewelry-store-shopify-theme/
Thank you, we look forward to help you!!..
I am interested in buying this theme, however, I need help in customizing the theme according to my store needs. Do you provide this service?
If you do not provide this service, would you please help me with the theme fonts and colors? can you tell me all the fonts been used and colors code please.
I am very interested in this theme and want to buy but please give me some support.
Thank you so much
Thank you for your interest in our theme, yes we provide support if you buy our theme via ThemeForest, and also we provide the documentation, it will help you customize your theme as per your needs.
I have tried signing up so I can get item support but I never receive the email. Please can you assist?
Please let us know your exact issue with our theme with some screenshots to our email id firstname.lastname@example.org to check and let you know immediately. If you think, that the store login is required to fix the issue, please send those details as well else create a staff account for this email id email@example.com and let us know.
hi i’m vicky we are purchased anamika theme few day ago but some content ,section missing Note , Navigation , product layout please update
Thank you for purchase our theme., Kindly reply with your store login details & related screenshots to firstname.lastname@example.org so that we can check, and let you know asap. Else create a staff account for this email id email@example.com and let us know.
already created login id please check kindly follow our related email id firstname.lastname@example.org
Okay, we will fix and reply your needs. when we will receive your mail.
Thanks for showing interest in our theme. We are sorry to say that this theme supports only Shopify but not WordPress. You can buy any other themes that support WordPress theme from our portfolio in the links below.
Regards., DesignThemes Support.
Hi do you have a guide to update from;
Version: 1.0 25/07/2020 to
09/June/2021 – Updated to new framework model
Never mind, I rebuilt the site in the new version however there is a number of bugs so I’m going to launch the site with Version: 1.0 until further updates happen
Please let us know the bugs that you have noted in the latest framework, so that we can check and fix it asap. Please send the email to email@example.com
Please unpack the whole package after downloading it from Themeforest. On that extracted themeforest-anamika-shopify-theme, You can find files like Documentation, anamika.zip, Log.txt and Readme.txt. You need to install the file “anamika.zip”.
This is a shopify store theme, right?
Yes it is a shopify store theme. Please do let us know if you have any queries.
I have set my currency as INR but still in the recently viewed product section, the price is still in USD. How can I fix this?
Kindly reply with your store login details & related screenshots so that we can check, and let us know asap. Else create a staff account for this email id firstname.lastname@example.org and let us know.
Sorry for the delay.
This here is the site. The price in wishlist is showing up in dollars instead of INR. Site is still WIP. Any solutions?
We have checked your site, We think your website didn’t have any products, Please add products to your site, and Kindly reply with your store login details & related screenshots so that we can check, and let us know asap. Else create a staff account for this email id email@example.com and let us know.
Here you go. Products are in a separate page.
Kindly check the link again. That’s our homepage. I am posting the link to the collection page below
We need to check your section liquid files and CSS file, so Kindly reply with your store login details. Else create a staff account for this email id firstname.lastname@example.org and let us know.
We have checked your website, Wishlist page is not working when you click the wishlist button on the product page, so Kindly reply with your store login details or create a staff account for this email id email@example.com and let us know.
hi there; can i choose another one colors for my theme please?
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Does this theme apply to wordpress?
Sorry it will not!
how do i change the header color?
Options are available in the header model at backend.Kindly refer the screenshots: https://prnt.sc/uztxps & https://prnt.sc/uzu05n
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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