54 comments found.
Presales Question: can you also provide the links to photos used so we can also license the same.
Hello,
Thank you for reaching us!
You can send a request to our support team once you purchase the theme and they will ask the designer of the theme to send them links of images (if the designer saved these links).
Do let us know if you have any additional questions.
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i also noticed, that the last update was more than a year back. are we expecting any updates or is this theme going to be EOL/EOS?
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme should work correctly with the latest version of WordPress.
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okay, and what about hte included plugin updates?
Bundled plugins do get updated with the theme, however, you can also always turn to our support team and they will provide you with the latest version of any bundled plugin.
Do let us know if you have any additional questions.
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I would like to report a critical and severe vulnerability in your theme:
Vulnerabilities: Slider Revolution v6.5.11 – Important. The consequences of unlimited file uploading can range from complete system takeover, an overloaded file system or database, attacks on back-end systems, client-side attacks, or simple defacement.
View the full Patchstack report: https://patchstack.com/database/vulnerability/revslider/wordpress-slider-revolution-6-6-12-authenticated-arbitrary-file-upload-vulnerability?_a_id=250
Hello,
Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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The theme has also issues with WP Bakery and WooCommerce.
Support
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Hello, I buyed the template many years ago. I’ts possible to just ask a few help questions without renewing support? I have issues with sticky/fixed mobile menu, I can’t activate. My site: https://snacklimon.com/
Thanks so much
Hi there,
If you have any theme bug or issue, contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
If you need assistance regarding using our theme please, check the following article for renewing support.
Support
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Is the support on here still active?
Hello,
This is a supported item and if your support has expired you can find more info regarding support expiration and option to extend it in this article here.
Support
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there is a problem with the new update with the Slider Revolution 6.5.5 when I get a background picture I get Preparing Slide… then it is blocked with your restaurant-home theme
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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Hello,
how can I get rid of all Google Fonts used in my Website using your theme and self host the chosen fonts instead? does your theme has a function or workflow prepared for that?
kind regards Catie
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you.
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Hi,
Can you provide me with the latest wp bakery page builder version? Thank you in advance.
Hello,
Please submit a ticket to our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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When I downloaded the most recent theme files it appears WPBakery Page Builder 6.8.0 is not included? Can you send this to me? Do I need to purchase the plugin separately? It’s my only plugin thats out of date.
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with the latest versions.
Thank you.
Support
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If I have the Rev slider set to Full Screen, how can I make the slides not as tall on mobile?
Hi there,
Please check this article that might help you here.
Also if you need any additional help feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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How do I make these staggered sections mobile responsive (all left aligned)? Currently in the elements holder I have the horizontal alignment set to the right for the desktop design.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hi there,
Could you provide us with a screenshot of the element you refer to on your page and what alignment you wish to have on your mobile device? So we can be sure and help you perhaps.
If you have more questions, then the best practice would be to consider extending your support, since that way you will get additional 6 months of support and our team will help you with any theme-related questions you might have.
Thanks.
Support
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how can I process a logo in the preloader? thanks
Hi there,
Preloader animation can be set to one of the options available in “Loader Style” dropdown as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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ok but can I process a logo.png in that louder Style.
thanks
Hi,
To change ‘Ande Loader’ animation it would be necessary to edit theme template files as this animation is added through css (please see screenshot).
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Hello, will you still be updating this theme for upcoming wordpress versions? or is it better to chose a newer theme?
Hi there,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version. WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You can also check more of our thematically similar themes in this link.
If you have any additional questions please let us know.
Support
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Hello, we need to put a menu in the footer, and this template does not have it, is there any way to include a menu in the footer? And also for the legal buttons …
Greetings and thank you.
Hello,
Thank you for reaching us!
You can add the Navigation Menu widget into footer widget area (see this link), and choose which menu you wish to display in the footer.
If you have additional questions or you need help with anything else, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Thank you
Hello, please, I need to translate the word DISCOVER, which is in every blog post, and we can’t find it, in order to translate it, and we also want to change the color of the DISCOVER text, when hovering over it, and we didn’t find it either.
Please can you tell me where to make these changes? Thank you
Hello, we can’t find where to translate the word HOME either, in the bread crumbs of the template, can you please tell me where? Thank you
Hi,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Ande Core plugin or other bundled plugins and search for label there.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi, I already used Loco Translate, and I couldn’t find these words, that’s why I put the message, in case they were on another site to translate them … Okay, I’ll send a query to the help center. Thank you
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi, wich version is currently in effect as it is not mentionned in the changelog? The last update was in September 2021 while the changelog refers to November 2020.
Hi there,
Thank you for reaching us!
Sometimes other changes unrelated to theme files are made on ThemeForest, and the latest update was for adding GPL license. When the theme is updated you will be notified via email and the changes will be listed in the change log.
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Is it compatible with the latest wordpress and wpml version?
Hi,
Theme is compatible with WPML.
We haven’t tested the theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version. WP 5.8 introduced block based widgets feature and this plugin reverts widget to classic.
Support
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Salve, ho comprato il tema e installato correttamente. Ho un problema con il Plugin WPBakery Page Builder che mi da questo errore: “Questo plugin non è stato caricato correttamente e viene messo in pausa durante la modalità di ripristino”. Probabilmente non supportato dalla nuova versione Wordpress? come posso fare? Grazie mille
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello i am interested in your theme. my question is can I also use that preloader from landing page? and can i change that character A to another character.
Thanks
Hi there,
Thanks for taking an interest! You can on any page choose a preloader apperance if you wish to replace the character it might be replaced by CSS.
Do let us know if you have any additional questions
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Hi, I have a problem on my site since this morning, how can I resolve this error ?
——
Fatal error: Uncaught Error: Call to undefined function wp_get_sidebars_widgets()
in /srv/data/web/vhosts/www.fabrikbistrot.com/htdocs/wp-content/themes/ande/framework/lib/mkdf.functions.php on line 1122
Hi there,
Usually, this happens when you update the theme but you don’t update the Ande Core Plugin, so the versions get conflicted and cause errors. The best way to avoid this is to deactivate the Ande Core plugin and update the theme. After the theme is updated, you should navigate to Appearance -> Install plugins and update the Ande Core plugin. Only after it’s updated, you can activate it again in order to avoid these kinds of issues.
If the issue still persists please provide us with your website URL so we can check.
Thanks.
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Issue persist ->https://www.fabrikbistrot.com/
Hi there,
Could you please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it so we can check this on your end.
Thanks.
Support
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Hello! I’ve been working with your template, just trying to figure out if there’s already pre-built inner pages I can just replace content with my own without having to build the pages from scratch, if so, how can I access pre-built inner pages? thank you!
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-If you need further help, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hi, WPBakery Page Builder failed to activate the LICENSE Can you help? Has anyone else had this?
Hi there,
Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello,
Thank you for your quick reply. It constantly alerts you to activation within the interface.
Hi there,
No need to worry about it. Also, if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
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The problem mentioned earlier has persisted ever since! Unfortunately, WPbakery still does not activate properly. The password or username you entered is incorrect and will therefore disconnect with code 522. Please correct the problem immediately!
“Error 522 Ray ID: 5dd60a0f4a7232bf • 2020-10-05 09:15:38 UTC Connection timed out “
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
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nice work.
Hi there,
Thank you very much!
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