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Hello- Woocommerce field “country” cannot be selected on mobile devices. Losing sales as I was just informed that this happened to two of my customers. Please advise as I’m fairly sure this is a theme issue. Thanks
Thanks for letting me know. I will check this as soon as possible and fix this in the next update if needed.
All the best.
Theme Doc ·
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A fix has been found and will able in the next update.
Thank you for this. But as a small business owner, is there anything I can do now to keep my store working? I’m starting to think that the Wordpress/Themes/Woocommerce solution is too unstable for me. Thanks again.
It will fix it.
I hope it will help!
Thanks for the quick support on this!
Further, how do I get captions to show up on my images? Currently only the image title shows up. Would be better to have captions for me. Thank you.
When a customer clicks proceed to checkout (safari iPhone), the customer lands midway down the page to “ship to a different address?” Why doesn’t the page load at the top? Thanks
Let me check this, I will get back to you ASAP.
Hi – Any word on the captions usability? Thank you for the other fixes.
It appears as though the demo may be down. I am unable to get it to load a full page currently, and just great a broken header / search section with nothing else.
Thanks a lot for letting me know!
It seems that something went wrong on the server side. It is fxed now.
Hey, when will this theme support Wordpress 5.0? Waiting to buy it!
It is WP 5.0 ready at the moment. Simply disable Gutenberg in the page builder settings to use the WPBakery Page Builder normally.
I hope it will help.
Every time I try to update the menu, the andre theme gets blocked and I don´t know why. Also, I have to publish twice each page I create beacause it doesn’t work as usual. Thank you.
Be sure to update the theme to the latest version (1.8.5). An issue related to this has been fixed recently.
That’s the version I have already installed but the problem still goes on. What can I do? Thank you.
Thanks a ton for letting me know!
For some reason the last update didn’t get through.
A new update will be available in a couple of minutes.
Let me know how it goes.
I know the support has run out. However I was just doing an update for my client on this site and have seen that the video hero sections on the homepage and about page are no longer working. It’s just showing the holding image.
They used to work and nothing has changed in the backend. Do you know what is causing this?
it is difficult to help without further details.
Is the video a YouTube video? Is the video still accessible by its direct URL?
Sorry, I tried this on the support form and forgot to copy the website URL across.
It’s the home and about page here: http://weareboxr.co.uk/
It’s a self hosted video. In the backend it is not playing directly from the URL either, even though it’s the same mp4 that used to play just fine.
The video is working fine on my side.
Where can we edit the newsletter subscription box that appears on the blogs? I’ve asked in your support too.
Hey I get an Invalid Purchase Code? How come? Please reply URGENT.
Error: error (503) is all I get when I tried to Install demo content using the One-Click Demo Import
I’ve got the minimum requirements fulfilled but still get Error: error (503). Please advice, thank you.
Please enter your purchase code and hit “enter” to access the downloadable files for Andre but get Invalid Purchase Code but I have got my code activate in The WPBakery Page Builder Extension.
It may be a temporary Envato API outage. Please try again in a couple of minutes and let me know.
Tried. Still doesn’t work. Can you please advice?
I have reset and redo all the steps again and still get Error: error (503)
Hello! I may be interested in your theme, but first of all I’d like to know if it’s a good fit. I am interested in a fast, bug-free, no coding required, intuitive, easy and fast to edit theme for my interior design studio. I’d love to have the following on the home page:
1. Top menu;
2. Different logo placements at top menu;
3. Full page automatic slider;
4. Under the slider, a space for some phrases what the site is about;
5. Several nice photo placement with services explained (not vertically, but more chess – photo-text) with the possibility to choose to click on a photo and be redirected or not ;
6.Portfolio metro showcase, with the possibility: a) not to be directed when clicking on a photo; and with the possibility b) to be directed to a separate project page which that photo illustrates;
7.Separate nice area to put “About”, with text on the one side and photo on the other (team will be displayed on a separate page);
9.Personalised footer with contact info;
10. WPML certified.
Is there a possibility to see documentation of your theme or some tutorial videos just to understand how you manage galleries, portfolios, etc. Is it easy to understand for a non professional?
Thank you so much!
1. There are many layouts available for your menu
2. depending on the menu layout, the logo can be placed at left, right or centered.
3. There are several options for a full-width slider including the Slider revolution plugin included in the theme for free
4. you can use the text block element to display text anywhere.
5. There are several options available to achieve this like image with text, the use of block layout, image galleries, service table elements, etc.
6. Not redirecting a portfolio item would require some minor customization that we can offer (starting at 50USD per tweak)
7. Sure, you can do that easily
8. There is an Instagram gallery integration plugin that comes with the theme package.
9. You can create any type of footer you want and/or use a different footer depending on the page
10. The theme is WPML ready but not WPML certified.
Feel free to check every page of the demo to see all the showcase featured.
I hope it helps.
I copied the site in local and I upgraded theme and plugins, but now an item miss on the visual composer: slider anything. The page when I used this element now is broken. How I can do?
Sorry for the late reply. Thanks for letting us know!
The theme will be updated on december 26th.
Thanks for you patience.
thanks for the reply. I still don’t see the theme update: when you will do it?
Sorry for the late reply.
Are you sure that you don’t mix with another theme?
The “Anything Slider” page builder element is only available in Phase theme ATM.
Theme Doc ·
Yes, I’m sure!
I did this site some years ago, with The Andrè child theme.
If it can helps, the last theme version when I see Slider Anything was 1.6.9 .
Do you mean as a page builder module? Because there is also other 3rd party plugins with the same name..
Anyway, you can send me an email so I can give you a file to enable this feature with André.
Talk to you soon.
I sent an email some weeks ago but I didn’t receive the file.
Yes, I mean “Anything Slider” as a page builder module.
A replied a while ago, on january 17th.
All the best
Error: Service Unavailable (503) when try to import demo? Please help
Here is some information about importing the demo content
If you have trouble importing the demo content using the one-click demo importer plugin, I recommend using WordPress-Importer v2 plugin. It works fine even for hosts with low server settings. To use this plugin instead of the default importer plugin, deactivate “WordPress Importer” and install and activate this one instead.
Please note that we provide installation services if needed :http://wolfthemes.com/services
All the best.
I am very interested in this theme. However, I have no experience with websites (installing) or editting, and I will be the person doing both tasks.
Is this theme elementor compatible?
If not, how easy is to change colours to my company’s colours or reduce elements in the landing page to reduce its length, for example?
Hello! Is there any plan to include Telegram in social networks icons? Thank you!
Thanks for the suggestion. It will be added in the next release.
Hi there, I experience latency on website loading time. I’m using Godaddy shared hosting plan. Once I activate the theme, the website load speed descends to be 25.47 seconds while homepage size is 927.8 KB. please advise.
This loading time is not normal at all. It should be 5s max.
Issues you may encounter, such as demo content fails when importing, slow loading speed and similar issues, are generally related to excessively low PHP configuration limit settings.
Please see the theme demo as a reference.
Thanks for your reply,
I just noticed that once Woocommerce plugin is de-activated, my website performance and pages response getting back to normal speed!
I have only 3 entries in my products section. once Woocommerce reactivated again, the website performance drops and navigation between pages becomes so slow (not page loading issue, it’s connection request problem)
as mentioned earlier. Please advise how to solve this.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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