56 comments found.
I bought this theme a week ago, and opened two support tickets but no one answers me. I have problems loading the Demo, the media files don’t import, but this not is the worst, I can’t edit the beats, news and dates pages, becouse they see blank in the wordpress editor. Do this also happen to someone else? Can someone help me? Can support answer?
3 Days ago I made a Support ticket (mail) and since then no answer what so ever. Rascals can please look into it?
No update for 1 year and a half! ... the purchase seems rather risky … too bad …
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Hi,
When I click on Open a Ticket on your site. I get “This Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!”
I’ve stated my question in your contact (mail) I hope you can help me tomorrow. Grtz!
Hello,
Thank you! I received your message, so please check your email.
Best Regards Rascals Themes
I’ve sent you a mail since it’s been 24 days since the latest response. I’ve hope you guy’s can look into the issue I’m having
Ok, unfortunate start with a seemingly great template. When importing the Elementor templates, Elementor itself shows: Couldn’t use the Kit Seems like there is a problem with the Kit’s files. Try installing again and if the problem persists contact Support. So the pages/template are unusable so far. What have I done wrong? How do I install the Elemantor templates correctly?
Oh, got it! case closed 
hello. can I change logo “Angio” with other words? No image. Thank you
Hello,
Unfortunately, it is not possible.
Best Regards Rascals Themes
Hello, I am having problems with the theme, when I install everything and I start to visualize it I see a different error on each screen, I attach error:
\public\wp-content\themes\angio\partials\loop.php on line 75 \public\wp-content\themes\angio\partials\content-fullscreen.php on line 92 \public\wp-content\themes\angio\partials\content.php on line 67
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
hi, we bought your theme Angio and we have this problem like another user: “Hi, templete Angio’s “Dates edit” page doesn’t work properly, a blank screen appears when click on “Edit Dates” from WP, probably because the site is incomplete or missing files… After clicking edit, it jumps directly to the blank WP page.”
we wrote you 2 emails but we have no reply at all…let us know how to solve or we have to ask for a refund.
Regards
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
This theme just doesnt load most of the time. I would have to clear site cache just to get it running and the pingdom score is pretty terrible any idea why? My website is alllovejax.com
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Hi I’ve been trying to get some questions answered that I’ve asked via the support channel prior to figuring out which theme I’d like to buy. Still waiting on a response going on a week I believe.
Hello,
Sorry for the late reply… please get in touch with us z konta from which you purchased the template and we will help you for sure.
Cheers from your Team Rascals Themes
Hello, can you put Vimeo embed instead of mp3 and have the same functionality? Thanks
Hello, We all thank you for your interest in our theme.
Unfortunately, this is not possible.
Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals ThemesI tried and tried and tried I can’t figure out how to set it up?
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
Hi, templete Angio’s “Dates edit” page doesn’t work properly, a blank screen appears when click on “Edit Dates” from WP, probably because the site is incomplete or missing files… After clicking edit, it jumps directly to the blank WP page.
I have tried following：
1. Change different browser 2. Clicking Edit from website (not from WP) 3. Updating WP version 4. Refresh WP
I tried all above solutions but no success. I have uploaded screen recording and images, please help
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
hello, I found another bug when i want to play track in album black screan appear and i cannot do anything .. .. also the album presentation like i wrote you is not fixed ..when I update websites..
Hello,
Thank you for your detailed reply. I will check It and back to you immediately.
Cheers from your Team Rascals Themes
Hi, Album slider for Home page doesn work properly, it is black without albums I dont know what is wrong but its fresh installed and imported from angio WP configurator. www.sunshineunderground.cz
ok i have to find a solution on fiverr which cost 21euro and it was simple as fuck with css code
Hi, just a pre sales question. Can the mouse hover over effect be changed or disabled easily? Thanks
Also sorry does the theme support the very latest version of WooCommerce 5.9.0? (the themeforest page says you only support 4.6.x)
Hello,
Sorry for the delay, glitch effect can be disabled by CSS. It is easy to do. We can help you if you want. Of course, it is compatible with WooCommerce, this has not been changed on the product page.
Cheers from your Team @ Rascals Themes
HI i love your work please i want to khnow if i can do video background on the home page thank you
Hello,
You can do this via default Elementor widget (section) with video background. If you still have a problem with this, please let me know and I will be happy to help you.
Cheers from your Team @ Rascals Themes
Where is the installation and customization documentation?
Hello,
Documentation you will find in main theme package that you downloaded form ThemeForest. Also it’s available online here:
https://rascalsthemes.com/demo/angio/documentation/Kind Regards, Cheers from your Team @ Rascals Themes
How do I edit the AJAX text that come up underneath the promoted album cover in the intro http://blackheritagemusic.com/rgg_1/
I realise that this is something I have already changed but cant seem to find the history my support submission anywhere. Please can ou help?
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. Cheers from your Team @ Rascals Themes
Kind Regards, Mariusz
Hi, thanks for your response. The link doesnt actually work. Were you referring to the ‘Contact Author’ button in the ‘support’ tab?
Hello,
Please go to the item page on ThemeForest and click on Support tab. This should work.
Kind Regards, Mariusz
It’s a great looking theme and the support is not bad, the problems i encountered with it is that it doesn’t work with any of the plugins like Name Your Price, Pay Your Price or depost plugins. These are key features of musicians / audio engineers / music producers to receive donations. So just to let anyone know if these functionalities are not your major concern than this theme is fantastic otherwise go for something that work with these particular plugins. Unfortunately I had to switch to something else for this.
Hello,
I’m sorry the template didn’t meet your expectations. Thank you for your kind words and feedback. In the future we will try to adapt ajax features to 3rd party plugins.
Kind Regards, Mariusz
