80 comments found.
Hi, Quick Presale questions. Is it possible to have the tickets on your theme converted to woocommerce products. The goals is to sell tickets with different pricing based on the user role (registered earlier). Is this possible? Does this theme support woocommerce in general ? Do you support multiple attendees per event with custom field for these attendees? Any attendees based registration / management system for the events?
Thank you for your interest in our themes! The theme supports WooCommerce but what you describe wont’ be possible without Custom Coding. Regards: VamTam
This is my Ticket: [#77342]. Please do something about it! it’s unbearable when you respond once every 12 hrs when you’re working on a ticket. And on weekends you reserve the right to respond once in 48 hrs. For anyone who’s considering this Theme, be aware that the support is VERY VERY slow.
It’s even worse! I’ve actually been waiting for 22hrs and still no response to my ticket! Unacceptable support!
As far as I can see my colleagues have replied. It is not easy to fix configuration errors especially without ftp access.
For the past 5 days on average your support responded once in every 12 hrs. That is tooooooo slow to fix the bugs. I actually fixed one of the bugs myself, now waiting for the next 12 hrs if you can fix the other one, or come back to me AGAIN that you can’t access with FTP . I’ve provided proof from the Hosting that the server is accessible with the information provided. Please fix it, it’s not a major issue, you just need to devote time to me, your client.
Hi Vamtam / Beaver Builder is crashing our website everytime we try to add content or elements to our website. Is there a fix?
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
beaver-builder-lite-version no longer works
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
PRESALES QUESTION #1: Can this theme, Mann, be connected with ThriveCart? . . PRESALES QUESTION #2: Can this theme, Mann, be used with ElementorPro for the builder and installed on the Elementor cloud for hosting? . . PRESALES QUESTION #3: If I buy the basic theme, Mann, now to get started, can I upgrade to the pro version later for the cost difference or would I need to then buy the pro version outright for full price? . . #3a if I can upgrade for the cost difference can I also upgrade the support at that time? . . PRESALES QUESTION #4: Can this theme, Mann, be used with Zapier?
Thank you for your interest in our themes! 1. We haven’t tested it so I am not sure. 2, No 3. I don’t understand this question. Please elaborate. 4. No Regards: VamTam
Thank you SO much for the fast response – makes my life easier even if I’m disappointed! Sorry about the confusion over #3 but the answer to #2 makes it moot anyway.
I won’t be able to use the theme right now BUT I will definitely keep it in mind for the future!
Congratulations on the BEST conference theme (or virtual summit, in my case) that I’ve found after previewing DOZENS here and elsewhere on the web!
Hi I would like to know if you also have a template for the intro video that appears on the clean version.
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I need a direct contact, I cant create a ticket for this theme and I dont still havent installed the them I just want to know if theres a preset for the video that appears as opener on the clean version.
You can use the form on this page to reach out to us – https://themeforest.net/user/vamtam Reagrds: VamTam
Hi, i can’t make my logo bigger and i can’t hide or erase description text under logo.
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Thanks! another question, is it compatible with wp-rocket for optimization?
We use it for our Demo Site, however it is best to stick with the plugin you are familiar with as it comes down to how well you are going it set up. You can’t copy our settings on your server even though the theme is the same. Regards:VamTam
I’ts compatible with elementor pro?
Hi there, only the latest 13 themes in the portfolio are compatible with Elementor Pro – https://themeforest.net/user/vamtam/portfolio Thank VamTam
hi, does the ticket option work with woocommerce?
Thank you for your interest in our theme. Please elaborate I don’t understand your question. Regards:VamTam
the “product type” ticket, is it a woocommerce single product?
No , this is the Booked plugin. Regards: VamTam
The tam tam editor goes in conflict with iubenda plugin. need to deactivate the plugin to work with editor. just 4 your information.
Thank you!
How do i remove the column with widgets in home after demo import?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Pre-Purchase Questions: Are the demos in this theme build with Elementor? Is this compatible with The Events Calendar as well as The Events Tickets? Thanks!
Hi there, the theme is compatible with Elementor but the demos are built with the Beaver Builder and can’t be edited with it. You van only use it for new pages/ layouts. Regards: VamTam
Darn you were so close to another sale. I don’t have time to learn another building platform. Wish you would’ve built the whole thing from Elementor. Good luck anyway.
Hi, How many speakers can we add to the program at the same time.
Thank you for your interest in our theme, There is no limit to that. Regards: VamTam
We have a complex international eight-day event in January and it seems your solution could fit our needs. We need all the content (schedules and other pages) to be available in two languages. Does your theme work with WPML or any other plugins that ease this process ? How I can access a trial version of your theme ? Thanks
Hi there, yes, we support WPML. We don’t have a staffing server but we have a money-back guarantee which serves the same purpose. Regards: VamTam VamTam
Hi, I would like to check this page before buying but it’s not showing https://mann.vamtam.com/events/ Where can I see this example please ? Kind regards
Hi there, this link work for me – https://mann.vamtam.com/events/ , probably it’s been a temporarily problem. Regards: VamTam
Dear Vantham team,
Is there any chance to get access to a full trial version ? We have a complex international eight-day event in January and it seems your theme could fit our needs.
Kind regards,
Hi there, we don’t have a staffing server but we have a money back guarantee which serves the same purpose. Regards: VamTam
I have a problem with the theme. If i disable Jetpack everything gets broken. The homepage changes, elements shift to the right. It really changes everything.
I dont want Jetpack and i want to disable it. How can i do that and also have the website working?
The minute i disable Jetpack, the homepage gets a Speakers sidebar. This us happening on a fresh install of the theme.
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, your theme is stated to use wp bakery builder.., I installed it but there is no wp bakery builder…
Regards: VamTam
Unfortunately I just did that…I need wp bakery builder…
Do you jhave rtl support?
I need a sinte in multilanguage, spanish-hebrew, that´s a presale question.
Hi there, the theme is not RTL ready, Sorry. VamTam
What about return policy if the theme doesn’t meet the requirements or is not satisfying ?
Pre renew support question. I want to know how I could change the slugs of the portfolio and the project-type archive (to chage the urls). But this seems to be a feature coming from Jetpack… Although this version of Jetpack seems to be included in your theme so I don’t know which support I should buy. Yours… or jetpack ?
Hi there this can be done with third party plugin only, Even if you extend the support licence we won’t be able to assist as we don’t support those plugins, hence we are not familiar with them. Regards: VamTam
I understand. One thing tho, will Jetpack support be able to help me if they see that I have a “free/offline” version of Jetpack that comes with your theme ? Are they ok with it ?
Hi there, I am not sure if they will provide support for the free version. Regards: VamTam
