104 comments found.
Pre-purchase question
Hello, I am interested in buying your theme.
I am just wondering if compatibility with any membership plug-ins has been tested before? I plan to add a members area further down the line and need to find a theme that can facilitate this functionality or has been tested with an external plug-in, thank you 
Hello,
Thanks for taking interest in our theme. I’m not sure which plugin you would like to use but Yes, Our theme supports membership plugin. Can you please contact us via our support site at http://support.themetechmount.com/ and send us a plugin name which you would like to use so our team will guide you with more details.
Thanks, Mark
Hello!
Where can I customize (for example the drop down menu under settings) and translate the search results page?
Thanks!
Hello,
Can you please contact us via our official support site at https://support.themetechmount.com/ so our team will guide you with more details.
Thanks, Mark
Sure, thanks!
Glad to hear it helps
I added a couple of new services, but they don’t appear in the left menu. Where can I change the menu displayed on the service page?
Hello,
Just go to Admin > Appearance > Widget page and edit Left Sidebar for Service widget and increase limit in Number of posts to show: option. Save your changes and it wil be done. If any issue then feel free to contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
Thank you!
There was few errors, but downloaded the “Classic Widgets” and it works fine now!
Glad to hear it helps Feel free to contact us via our official support site if you have any query.
Hello,
Is there a way to adjust the width of the dropdown menu? There is a menu item that is ~55 characters long and displays it in two lines.
Thanks, Adam
Hello,
There is no direct option available to change the width of the submenu but we provide you custom css code below. Just copy it and paste it in Anomica Options > Custom Code > CSS codebox. Save your changes and it will be done.@media (min-width: 1200px) {#site-header-menu #site-navigation div.nav-menu > ul ul{width: 250px;}}
Thanks, Mark
Thank you!
Glad to hear it helps
I tired to import the data of demo, and I’ve met this Error Message:
Import Failed
Error: error (500)
and I created a ticket for this issue now
Hello Sir,
We received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket. Error 500 is related to server basic configuration setting needs. So just set it as we reply in support ticket and then try it.
Thanks, Mark
but when I try to login to my support account, I see after I add my login info a message says: access denied. and although I pressed the forget password and add my email that I registered with, I don’t receive any recovery email on my email inbox or even spam section. so I hope add the reply here or solve my login issue.
Hello Sir,
Sorry for the inconvenience. If you are getting issue with support site then can you please send us your query directly on our email id support@themetechmount.com
Thanks, Mark
https://paste.pics/P7Q0R
Hello,
Just copy this custom css code and modify it as your requirement and then paste it in Theme Options > Custom Code > CSS codebox. Save your changes and it will be done.
.tm-custom-heading cite {font-family: 'Playfair Display',serif;font-style: italic;font-weight: 700;display: inline-block;color: #2d4a8a;}
Thanks, Mark
Pretty Nice now I have the last point, the footer titles are not coordinated and on one line although the titles are there in its fields on the ‘appearance’ >> ‘widget’
Hello,
We checked and found that your support times is already expire so please purchase Extend support time then we will help you on this asap.
Thanks, Mark
Thanks, do you see that I should pay $47 for only adjust the titles on the footer!!
Hello,
Sorry but your support is already expire in 2020. So for any query help you need to purchase Extend support time.
Thanks, Mark
I have installed the theme, but I cannot find options to import demo data
Hello,
Just go to Anomica Options > Layout Settings and click on Demo Content Setup button. Click Here For more details.
Thanks Mark
I cannot find this option under Anomica Options > Layout Settings , where do I enable this?
Hello,
We need to check it on your site so can you please contact us via our official support site at https://support.themetechmount.com/ and send us your site url details in support ticket so we will help you on this asap.
Thanks, Mark
Hi! When will you release an update to the WPBakery plugin? The plugin has a serious vulnerability and shoud be updated to v 6.13.0.
Hello,
Yes, sure. We will update our theme with this plugin update in the next 1,2 days.
Thanks, Mark
Hello,
We updated our theme. So Now you can update the theme on your website. We update both WPBakery and Slider revolution plugins in the latest version.
Thanks, Mark
I am utterly disappointed with the theme template provided by this provider. I made the mistake of purchasing and installing it, only to find myself unable to utilize it effectively. The demo templates failed to load, rendering the entire theme useless. Furthermore, numerous plugins have expired, leaving me unable to update them and rendering the theme even more worthless. Despite reaching out to the support team through a support ticket, I have received no response whatsoever. To add insult to injury, I couldn’t even create an account as they denied me access. This entire ordeal reeks of a scam and has proven to be a complete waste of my hard-earned money. I strongly advise staying far away from this provider.
Given the lack of any benefit or satisfaction from this purchase, I am demanding a complete refund. Not only has this experience drained my precious time, but it has also depleted my financial resources without providing any value in return. I insist on immediate reimbursement.
Hello,
Sorry for the inconvenience. We really apologize for this kind of issue. Our support team already replied for all ticket’s which we received. I’m not sure what your support ticket number is so can you please send us your support ticket number so we will solve it as soon as possible.
Thanks, Mark
I have already sent support tickets 2 times. No ticket number was sent back to me. Please check your record. Urgent
Ok can you please send us your query directly on our email id support@themetechmount.com so i will help asap.
Thanks for the help to fix the issue.
Glad to hear it helps
Hello,
I just download and installed the demo but I am having a problem with Slider Revolution. It is not active. The option I have is “Delete” or “Update Required”. I tried to update from 6.6.11 to 6.6.12 but it doesn’t work.
Can you please help mew with this?
Hello,
Please contact us via our official support system at https://support.preyantechnosys.com/ so our team will help you on this asap.
Thanks,
Why is the theme not letting me work with Elementor. Has anyone been able to edit pages with elementor
Hello,
Our theme worked perfectly with both page builders. I’m not sure why you are getting an issue but we received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket so our team will help you on this asap.
Thanks, Mark
Homepage 04 demo is not working and it’s not available for demo import. Can you assist?
Hello,
I’m tot sure which Layout demo data you import but please contact us via the support site at https://support.preyantechnosys.com so our team will help you on this asap.
Thanks, Mark
This is demo I am trying to get: http://anomica.themetechmount.net/home-4/
Hello,
Please contact us via our official support system at https://support.preyantechnosys.com/ and send us your site URL with login details in support ticket so our team will help you on this asap.
Thanks,
Hello, before buying this theme I need to confirm a few things: 1.- Does the theme work with WPBakery Page Builder? 2.- I have read that you have had problems importing the demo. Is that fixed? Thank you very much for answering. The theme is very nice!
Hello,
Thanks for taking interest in our theme. 1) Yes, Our theme works with both page builders Elementor and WPBakery Page Builder plugins. 2) Yes, It’s already solved. Some users get issues due to server configuration. If you set it as described in documentation then this issue does not occur.
Thanks, Mark
Thank you very much for your reply! I will buy it today.
Glad to hear it helps. Feel free to contact us via our official support system at https://support.preyantechnosys.com/ if any query.
HI, Downloading installation package from https://downloads.wordpress.org/plugin/enhanced-text-widget.1.5.6.zip…
Unpacking the package…
Could not create directory. /var/www/html/tefugen_website/wp-content/upgrade
TGMPA v2.6.1
Return to Required Plugins Installer
I am getting this issue. your support team reply very delay
can you please reply to immediately . then only i solve to my problem
Hello,
Sorry for the inconvenience. Please send us your support ticket number so i will check it help on this asap.
Thanks, Mark
643485 ticket number
Hello,
Yes, We received your support ticket and our team already replied for your support ticket so please check it and reply in support ticket if any query.
Thanks, Mark
Hi
I wanted to buy this WP Theme but was reluctant after checking your DEMO score:
https://paste.pics/KY6Y4
https://paste.pics/KY6XX
In Google speed its 22 out of 100 .:
&
GTmetrix.com Performance its “E” and 51% out of 100.
This is alarming as google will not hesitate to penalize this theme and never let the website to Rank in search engine, and this is a very serious issue.
Now days 90/100 and “A” is the normal score for any theme.
Will you roll out any immediate update on speed performance issues?
Pl. let me know, accordingly will make my decision to buy this theme. Thanks
Hello,
Thanks for taking interest in our theme. We are using high quality graphics which are required for our theme demo view. So some images are bigger and this makes our site some slow. But we like to present high quality images so we are not very strong on this. But we are ready to help you to on this on your website you just need contact us via our support system at https://support.preyantechnosys.com/
Thanks, Mark
Ok, I checked its mostly CSS 7 JS issues and images can be handled.
Well are you still taking part in Cyber Week Sale etc….so that I can try it. Thanks
Sorry but Cyber week sale is over! In upcoming time we will definitely offer few sales. Stay tuned if you’re interested.
Hi,
I bought and installed your Theme on our subdomain for test.
- But it’s not importing the DEMO as your servers are down and not responding : https://paste.pics/L4FAJ
As I checked previous comments here …..this is an continuous Demo install issues …which has been neglected …..Can you mend this issue.
Thanks
Hello,
Please contact us via our official support system at https://support.preyantechnosys.com/ and send us your site URL with login details in support ticket so our team will help you on this asap. Also i think the plugin link is working perfectly.
Thanks, Mark
Yes plugin link is working now, thanks for mending it.
Well after this clean install still demo is not working…..this should not happen….well have sent you the ticket. pl. check. Thanks
Hello,
Yes, We received your support ticket and our team is working on it. if any query then reply in the support ticket.
Thanks, Mark
Hi,
we are uploaded the theme in localhost. Also installed the plugins and activated.once we click the demo content button . it is getting some error 200.can you please let us know. how to fix it?
Hello,
Yes, We received your support ticket and our team already replied for it. So please check it and reply in the support ticket if any query.
Thanks, Mark
ok thank you.
Glad to hear it helps
i already bought the theme, but i can’t find the demo content setup to import. Just opened a ticket
Hello,
Thank you for purchasing our theme. For installing demo content just go to Admin > Anomica Options page and click on Layout setting on this you can see options like Demo Content Setup button. Also we received your support ticket and our team already replied for your support ticket so please check it and reply in support ticket if any query.
Thanks, Mark
I want to buy it, but my question is.. can I change the color theme to red?
Yes, You can use any color as your requirement. We already provide color picker so you can use any color. Click here to know more details. If you want to show demo then contact us via our support system at https://support.preyantechnosys.com/
Hello,
Are you looking to buy anomica then here is then we are giving 30% off on this Cyber Week Sale!. You can buy it from here. https://1.envato.market/40e2L We will help you on your site if you get any query.
Thanks, Mark
Hello,
I can’t find “One Page Demo” under demo content drop down. How do I import this demo?
Thanks.
Hello,
One Page Demo is available in WPBakery version only. So just go to Admin > Anomica Options > Layout Settings and install any header layout demo data which header you want on your site. After installing that demo data you can see that page in Admin > Pages list.
Thanks, Mark
Thank you for your reply.
When I try to import Classic (WPBakery ) it says : ERROR 500
What could be the problem?
Hello,
Please contact us via our official support system at https://support.preyantechnosys.com/ and send us your site URL with login details in support ticket so our team will help you on this asap.
Thanks, Mark
Hi. My support license has expired but I’m sad that I’m still getting the Error 500 message. I have several themes from you and have reported this several times. Today came an update but the error was still not fixed. Please fix as soon as possible
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.preyantechnosys.com/ and send us your site URL with login details in support ticket so our team will help you on this asap.
Thank You, Maria
I can’t do that because the support has expired and I certainly won’t buy a new license
its ok, you can create new ticket we are ready to help you. our technical team will be reply on this.
Hi there. How can I make changes to the text on the header by using Elementor instead of using code. For example, I want to change the address, the email address and the phone number. Thank you!
Hello,
Can you please contact us via our official support system at https://support.preyantechnosys.com/ so our team will help you on this.
Thanks, Mark
Hi there, I have sent you a ticket about my problems. Please check it. Thanks!
Hello,
Yes, We received your support ticket and our team already replied for it. So please check it and reply in the support ticket if any query.
Thanks, Mark
I have replied in a new ticket. Pls check and answer asap. Thank you!
Hello,
Yes, We received your support ticket and our team already replied for it. Please check it and reply in support ticket if any query.
Thanks, Mark
