58 comments found.
Hey there!
Multiple problems I need help with.
1) I imported the elementor import and got a “Failed” for multiple of the import items. 2) I am getting a “there has been a critical error on your website” message when installing plugins, not sure why. 3) My home page does not reflect the demo import what so ever. 4) When I try to edit a page with Elementor, it prompts me to “Get_Content” and will not allow me to edit anything.
A private ticket has been submitted under PRIVATE TICKET #3187107
Hello Jon, responded to your ticket. Thanks
I also recently bought this theme and really would want the latest support for wordpress 6.1x etc, I also posted a ticket and am waiting on a response.
Our support team was in a 2 days break, we appreciate your patience. To speed up things what’s the ticket #? We will process your ticket tmrw. Thanks
Any eta on when the theme will be updated to the latest WordPress version? ticket is: #3163450
Hej ClaPat, one of my customers has chosen Antro as base for a new project. But I read that it was not updated for a long time. Are you planning to upgrade this theme to work with WordPress 6.1? Best, Mario
Hi, We will update it asap. Best regards
Hi is this theme compatible with the new elementor container? I need to buy it.
Hi there, we have demo content built with Elementor. Thanks
Hi dear
Thanks for your chick reply however i was asking if the theme is compatible with the new Elementor Flexbox Containers or do you plan adding this compatibility sin elementor has made it clear that they will be switching from section to container before the end of this year.
The demo content is focused on sections rather than flexbox containers, since they are still an experiment in Elementor. This being said you have 14 days return policy to see if the theme fits your needs. After that we consider you have used the theme long enough. Thanks
Fantastic! I am also waiting for the wordpress version. Congratulations on starting to follow the path of integration with GSAP, because the direction of design is that … Alberto
Thank you Alberto
Hello, is there any way to edit the white background color value by default?
$antro_bknd_color_attribute = "#ffffff";
if( $antro_bknd_color == "light-content" ){
$antro_bknd_color_attribute = "#141414";
}
so replace the coloe code #ffffff
Thnaks
Perfect thanks 
Hey guys, I just got the Antro theme and Installed it on Wordpress following your guide. Before installing Antro I had a free theme from Wordpress. Now once you look at the website, it seems Antro is mixed with the previous theme. I deleted the previous theme but I doesn’t fix it. What can I do to solve this problem? Thanks!
http://mauridavida.com/Hi Mauricio, if you can send us wp admin access in a private ticket we can check the installation to set it up properly.
Hi, you guys fixed this today. Now I have another problem. Before I had the Creative Portfolio in the main page, like in the demo, but now it disappeared. How can I bring it back? Thanks!
Hello, you just need to create a page with Portfolio Mixed page template. Thanks
Awesome, I’ll check that. Can you please help me to solve the 404 error problem? Don’t know what’s happening.
For sure, if you can use the support ticket for communication. Thanks
Hello, is there any way to remove the Antro logo on the top left?
Hi, easiest with CSS
#logo {
display: none;
}
in customizer -> additional CSS
Thanks
Hi, Everything looks perfect!
Only one detail emerged:
1. HERO MOBILE VIDEO
I just tested the hero video, even using the MP4 and WEBM version, the mobile version doesn’t work.
Even on your example site.
Can you tell me how to fix this?
2. Elementor video widget
I also just saw that you changed the default video widget from the Elementor to your plugin.
Is there any way to get this widget version back to the default element? Just this widget.
3. Link to portfolio project via ajax.
Is there any way to create a special link, to link another image directed to a project, in the portfolio, to open via ajax?
Hi,
Please open a ticket on https://clapat.ticksy.com/ and our support team will try help you. Provide your website url and more details.
Thanks
Ticket sent yesterday: #3007168
Thank you!
Hi guys, Congratulations on this amazing template.
I only have 2 questions before purchasing:
1. Is there a link to the documentation so I can take a look? 2. Do you plan to keep this template always up to date?
Thank you so much for this! I will buy soon after your answer.
Hi,
Documentation link: http://clapat.ro/themes/antro/documentation/We always keep our themes up to date
Best regards
Thanks a lot!
If I click on the next page url on bottom page below before scrolling the page completely, the page transition animation does not work correctly.
Does this happen on our demo or on your site and if the latter can you provide the site URL? Thanks
It happened both on your demo and on my site. Hero page goes up in jerks. Sorry for my english
Hi There,
I am having issues with the theme, it is not displaying as shown in the demo. Some of the effects are missing including the menu is showing up in the nav bar. All the demo content has not been uploaded properly. It is missing alot of details.. would you be able to help
Hi, please open a ticket on clapat.ticksy.com and provide wp admin access. Thanks
I have already provided the details in the other chat platform
Hi, is it possible to change the font style of the team member name inside the “Team Members” widget to a thicker one?
.team-member {
font-size: 48px;
font-weight: 400;
line-height: 80px;
}
in customizer -> additional CSS. Thanks
Great! Thanks again for the help!
Hello. Is it possible to somehow change the order of the portfolio items on the landing page?
Hi there,
Either you backdate the portfolio items (recommended)
https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress-posts/or you can use post reorder plugin such as this one:
https://en-ca.wordpress.org/plugins/post-types-order/Thanks
Great! Thanks for the help!
Hello. I have a question about the landing page, is it possible to have the portfolio in the middle of the page? So you can start with some text and pictures above the portfolio and when you scroll further the portfolio is visible. Is the portfolio an elementor addon or is it backed in to the page settings? Thanks in advance.
Hi there, Only after the portfolio grid. The landing page is a actually a page template. The content that comes after portfolio thumbnails can be created with Elementor.
We have a 14 days return policy and we can install demo data free of charge. This will give you a snapshot of our live demo, so you can check to see how it works.
Thanks
Hi, I have used the contact form from the template. However, I cannot seem to find where those messages would go. I thought it’d be connected to my email but there aren’t there. Any tips?
Hi, I have just realised that within my URL the antro name is displayed, I want to have this removed as it makes the URL way too long in case i want to forward it. I have tried to understand the plugin WP Hide & Security Enhancer – Setup, but I cannot seem to do it. So I was wondering how to change fron: https://merelfrederiek.com/?antro_portfolio=personal-identity to https://merelfrederiek.com/personal-identity if possible?
Kind regards
Hi,
You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press ‘Save’ to refresh them.
In order to completely remove it you may want to use a plugin:
https://wordpress.org/plugins/remove-cpt-base/glorious, once again thanks of the help!
You are welcome!
Hi, I am having trouble with one of my pages. Whenever I go to the list display of my portfolio, it does not stop loading and certain elements are missing. Could you help?
Hi, can you open a private ticket on clapat.ticksy.com and provide wp admin access? Thanks
For some reason it says: “Sorry, this system isn’t ready for ticket submissions yet. Please come back later!” I have solved that previous problem i think, but now the problem doesn’t occur on the desktop, but on app… So i guess I’d still have to make a private ticket right?
Hi, what do you mean exactly: The problem does not occur on the desktop but on app? Yes, you should open a ticket the dashboard is for exchanging information and pre sale questions. Thanks
But as mentioned, the website says: “Sorry, this system isn’t ready for ticket submissions yet. Please come back later!”. I cannot even submit a private ticket…
Thanks, that link works, I was here: http://www.clapat.ticksy.com/submit/ which did not. I shall submit a private ticket
Portfolio Categories ARE BROKEN
Portfolios Items can be split into Categories. ALL Showcases including Creative, WebGL, and Vertical respects this and does filter only the selected/related Categories picked…
BUT THERES NO POINT When the “next” portfolio item in the footer of each portfolio page DISREGARDS the categories, and links through to ALL portfolio items, making the CATEGORIES USELESS
Unless have just 1 portfolio, this theme is not made for categories
A SERIOUS FLAW, for otherwise great theme, please fix this!!
Hello,
we definitely see your point however, this is not a flaw:
- one page can be split in more than one category (using category filter field)
- a portfolio item can be accessed from different portfolio page templates. For example, from a slider and from creative portfolio grid. These can have different category filters.
the portfolio next navigation is meant to be global – it includes all the portfolio items
Thanks
If user clicks on a catergory, expect to see items in that category NOT all/global, the next item in its current form breaks the whole point of categories
The portfolio bottom navigation belongs to the CURRENT portfolio item, therefore is global. A portfolio item can have multiple categories assigned. and it can be accessed from different portfolio pages – as I mentioned already. If you want custom work, that’s fine, use the support ticket for that.
“Exactly the issue” bottom navigation belongs to the CURRENT portfolio item REGARDLESS IT WAS SUPPOSEDLY LINK FROM A CATEGORY, the footer linking to ALL global items breaks the concept of any Category SO theme is catered to JUST 1 PORTFOLIO and if want anything else need custom work
Correction: Theme is catered to JUST 1 HOMOGENISED PORTFOLIO WITH NO CATEGORIES and if want anything else need custom work, apologies thou its a great theme but this is an undeniable flaw
You can filter all the portfolio templates category wise. You can display only the categories you want in every portfolio template page. the bottom Next navigation will go to the next portfolio item in forward or reverse chronological order. Hopefully this clarifies. Best.
Hi, with elementor builder how to use css class animation like gutenberg editor ?
For almost all Antro widgets you have the ‘Has animation’ attribute. Thanks
