37 comments found.
Hi,
I’m using your theme for the client. Soon I should hand over the final product.
I don’t have a clue why all new posts + new pages use only Guttenberg editor, and there’s no way to use WPBakery builder on them (as in other posts/pages from the theme). That’s a bit frustrating.
Also, seems like I didn’t get the needed details to register my WPBakery plugin- why (license doc empty) ?
Thanks
Hi there,
Thanks for writing in! Please navigate to WPBakery > Role Manager and set your Post Types to Custom, there you will be able to check all pages and custom post types that you wish to edit with WPBakery.
When it comes to the license please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, is there an html version? Thank you
Hi there,
Thank you for taking an interest!
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
For more info, take a look at this article: HTML Theme Versions
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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That’s absolutely RIDICULOUS the way you offer to choose the theme name on your support page. I did not see any so TERRIBLE like that!
Hi there,
We are sorry that you’ve got this impression.
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme. Our support agents will gladly help you to set up your website within our theme.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, does this theme work with latest wordpress? Do you generally support it with updates? Because I see last update October 20. Thank you!
Hi there,
Thank you for reaching us!
We are constantly working on updating all our themes and our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
This theme works fine with the latest version of WordPress.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you very much for your immediate answer. One last question, can I customize the header to have the logo in the center? Is there an option?
Hi again,
There is no option to have the logo in the center.
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, i can’t find how to activate the search icon on the header… How can i do?
Hi there,
Please navigate to Appearance > Widgets and add your Search widget to the Header widget area.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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But is it possible to have the search icon on the Minimal Header?
Hi there,
As a Minimal header is specific this is not possible to add the Search on that type of header.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
You could enable Top bar and add your search over there perhaps.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi There, When I imported the demo widgets, I am getting this error that this file does not exit. /wp-content/themes/anwalt/framework/modules/search/types/fullscreen/fullscreen.php)
I checked in the downloaded theme folder and it is true that under types folder fullscreen and its content does not exist.
Please advise.
Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, I’ve updated my theme but Slider Revolution is not updated. Could you please send me the updated plugin? Thenk you
Hi there,
Thanks for writing in! Within the latest update released you do have the latest version of the plugins that come bundled within the theme. So please check if you have updated the theme and its plugins according to our tutorial here.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I have purchased the theme and installed easily. My question is about WP Bakery – is it bundled or shall I buy separate license for WP Bakery? Seems like it is not installed together with the theme …
Hi there,
Thanks for using our theme. Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you so much for the prompt reply. I appreciate it! I have installed everything : Demo content and all required plugins including WP Bakery. However WP Bakery is not displaying in the backend – when I want to edit any page or create a new page/post/etc – there is no option to edit on WP Bakery – I simply cannot use WP Bakery.. I need to edit pages or create a new page – but not possible to use WP Bakery – because it is not displaying as editor. I tried to install Classic Editor or deactivate Gutenberg – nothing is showing in page editing .. So it was installed but not working. please advice
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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All works perfectly!!! Thank you so much for AMAZING template!!! super fabulous template, design, interactivity, friendly interface! All in you template is absolutely perfect. I just love your work!!! hundred stars to you , Mikado team!
Hi there,
Thank you for your kind words! We are glad to hear that you enjoy using our theme. 
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, where can I find the licence number? Thank you
Hi there,
Thanks for using our theme! Here is our article about where to find your purchase code.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, my theme is showing an error, I haven’t touched anything on the site for more than 2 months, probably someone from your team made a change in the theme, could you check? http://santanaadvocacia.com.br/ I don’t think your contact panel
Hello,
It seems like you need to update theme & plugins https://prnt.sc/r5rrfp. The latest theme version is 1.3 and the Core plugin is 1.1.1. We inspected your website and your theme version is 1.1 https://prnt.sc/r5rscr.
To update theme and plugins, follow the instructions from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If you perform theme and plugins update as described, you shouldn’t have any issues. Also, the code that is displaying on your website is probably caused because your Core plugin or WPBakery are deactivated, so make sure after the update that you activate those plugins as well. Keep us updated
Support
Mikado Portfolio part of
Qode Interactive
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Gentlemen, the error happens exactly when trying to update the plugin and the theme, after the update, it starts presenting the errors, and I am totally without access to the website and the wordpress panel
https://www.santanaadvocacia.com.br/I need to resolve this immediately, as it is a site with a lot of investment in google adwords
Hi again,
Please update your theme and plugins by following these steps:
Download the latest theme .zip file from ThemeForest
Extract it and locate anwalt.zip
Extract anwalt.zip and locate the anwalt folder
Copy/Replace the contents of the anwalt folder to the /wp-content/themes/anwalt folder of your web site.
You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. How can I hide the Tags from a portfolio item ?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, How can I change the header text “Portfolio” on the single portfolio page? For example, this page – https://anwalt.mikado-themes.com/portfolio-item/henderson-gibson/. I have tried looking for it in the portfolio item and the theme options but can find it.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Have you ever seen an example of the social media icons disappering on certain browsers in full screen mode (in the way that they do when you make the website smaller to a more mobile size on the desktop) ? Thanks
Hi there,
It is a bit hard to guess what might be the cause of this. It might be that you have a cross-origin issue so please take a look at our article about this.
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328917-What-To-Do-If-The-Icons-Are-Being-Displayed-As-Squares-Or-Strange-Characters If you still encounter issues I would kindly ask you to submit a request at our helpcenter and our support team will be more than happy to help.
Support
Mikado Portfolio part of
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...
Hello,
If you have any question, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
Qode Interactive
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Import stops third time on 70%. Can you help me please. Thank you.
I managed to do reading “Complete Guide To Demo Import” from your website. Thx
We are glad you’ve managed to solve it.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://mikado.ticksy.com
Support
Mikado Portfolio part of
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Hi, I was recetly updating the theme which caused the site to break. In motion hosting explained to me that this was caused by the anwalt-core plugin. Is there a specific order or way to update the plugin and the thme ? Thanks Mike
There does not look to be a Anwalt Core plugin update available. I updated the theme using the Envato Market plugin. Wordpress is on the latest version. When we disable anwalt core the site comes back up
Hi,
You need to update the Core plugin to solve the issue. In order to do that, delete the Core plugin first, then in Appearance > Install plugins you need to install the Core plugin and activate it.
Support
Mikado Portfolio part of
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Thanks. What is the order of these tasks, as if we update the theme first the website breaks? Also, I see now in Appearance > Install plugins there is an update available (which is not shown in the normal plugin list). can I update the plugin here or must I delete and load the new version ? I assume the new version is in the download ?
Hi,
Yes, the new version is in the download. If you updated the theme with Envato plugin or through admin panel you need to update Anwalt Core plugin manually. You can achieve that deactivating the all plugins from the list, then delete the Core plugin. After that navigate to the Appearance >> Installed plugins and install again Core plugin, then activate it. When you achieve Core plugins you can activate the other plugins.
On the other hand if you need to update the theme I suggest you to follow these steps:
1) Navigate to Plugins > Installed Plugins, find the following plugins: Anwalt Core, Anwalt Instagram Feed and Anwalt Twitter feed and deactivate them.
2) Update the theme normally according to this article:
https://mikado.ticksy.com/article/143123) Delete the plugins: Anwalt Core, Anwalt Instagram Feed and Anwalt Twitter feed.
4) You will see the following notification in your WP admin area, on the top:
“This theme requires CORE plugin.”
(You can also find the latest version of these plugins in Appearance > Install Plugins, assuming you have done the previous steps.)
5) Click install to install those plugins (Anwalt Core, Anwalt Instagram Feed and Anwalt Twitter feed) and activate them afterwards.
It’s necessary to update the plugins as well because we release major update.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, thanks for the clarification. Unfortunately, even when we followed https://mikado.ticksy.com/article/14312 the settings have been lost. You can see by comparing here https://colombiaconnections.com/ what it should be to https://optimizeddevelopment.net/sucrerestore/ which is the updated version. How can we keep the changes that are shown in https://colombiaconnections.com/ when we update?
Hi,
How did you save your settings? Did you make backup? We sent you instructions how to update the theme without losing existing content or settings.
After update you need to open Mikado Options and click on save button: https://www.screencast.com/t/vGl6HiHnoU5kThen all the settings will be there.
Support
Mikado Portfolio part of
Qode Interactive
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Hi guys, I know that you guys normally respond to support tickets really quickly so I am wondering if you received tickets 1900824 and 1886962 that I created/updated on Monday ? Thanks
Hello,
Yes, your tickets are located and answered by our support agent, so you could check response on ticksy.
Best, Mikado
Hello, the js composer plugin stopped working on my theme, how to solve it?
Hello,
Please, reach our support team at https://mikado.ticksy.com/ and include your site URL with wp-admin access so our agent could assist you to work on way you used to.
Best, Mikado
Hi, I raised another ticket. #1821763
Hello,
Your ticket is answered. Please, check whole response on ticksy.
Best, Mikado
Hi, We want to add the WPML language switcher to the top bar. Is this possible ? Thanks
Hello,
Thank you for writing in. It could be done, and more about it you could find here https://wpml.org/forums/topic/language-switcher-top-bar/ For any further doubt, related to our theme, feel free to reach our support agent at https://mikado.ticksy.com/
Best, Mikado
Hi, I would appreciate a response to my PRIVATE TICKET #1810986 . Thanks
Hello,
Your ticket is answered. Please, check whole response on ticksy where our support team is on your service.
Best, Mikado
