We’re sorry, there was an issue with the Image Alignment option of the Single Image element in the recent version of WPBakery Page Builder. The image was set to “Left” by default. Thank you for reporting this issue, we just released the new update of the theme that includes the latest version of WPBakery Page Builder. You can find the changelog here: https://themeforest.net/item/aoraki-multiconcept-business-wordpress-theme/19652714#item-description__changelog

After you update the theme and all bundled plugins, you will need to change the “Image Alignment” setting of that image to “Default” to make it center on mobile view.

I’m sorry but I’ve never seen this issue before. It’s working fine on our demo site that is a multi-site running on WordPress 6.0 with Aoraki 1.3.3.1 and WPBakery Page Builder 6.9.0. I’ve no idea why it doesn’t work on your site but try checking these:

1. Make sure you’re using the latest update of WordPress (6.0). After you update your WordPress site, please ensure that you’ve updated all the sites under Dashboard -> Upgrade Network.

2. If you’re using PHP 8, I would recommend downgrade to PHP 7.x to make sure everything will be working properly, as the bundled plugins are not fully compatible with PHP 8.

3. There may be plugin conflicts on your site. Try to deactivate other plugins to see if it works.

4. Also, if you have a caching plugin installed on your site. You may need to purge all caches after you update the theme and plugins.

If it still doesn’t work, you may need to send me the site login credentials so I can check it. You can send a private message through the contact form on our profile page: https://themeforest.net/user/wyde#contact

Hi there,

There is an error on your Blog page. If you have any blog posts element on that page, you need to remove it. When you set it as the Posts page. WordPress automatically displays the recent posts on that page, you don’t need to add any posts shortcode/element there.

Hi there, I did as you indicated but the problem still persists, the pages https://www.malikasurf.eu/blog/ and https://www.malikasurf.eu/yoga/ do not open and remain loading. Can you help me?

There is an error in a widget on your Blog page. Try checking your widgets under Appearance -> Widgets. In the Blog Sidebar, an error is from the widget next to the social icons widget. You may need to remove it to fix this issue.

Also, there is an error in the content element on your Yoga page. Looks like you’ve put something there. It might be a shortcode/element from the third party plugin. I have no idea what it is because the debug mode is disabled on your site so it doesn’t display the error details. You may need to deactivate your plugins one by one to find the problematic plugin.

To better identify and solve the problem, you will need to enable WordPress debug mode so you can see an error message and know exactly what the problem is. In order to enable WordPress debug mode, you have to edit the file wp-config.php in your WordPress installation directory as below:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

You can find more details here: https://wordpress.org/support/article/debugging-in-wordpress/

Thank you so much for reporting this issue. We just released a hotfix a few hours ago. We are sorry for any inconvenience this has caused.

We’re sorry, this is a bug in the recent update of the theme. It has been fixed in the latest version. Try updating the theme to see if it works.

That is not a license issue. This error is mainly due to the file permissions setting on your web server. Try to delete the WPBakery Page Builder plugin and install it again. After you delete it under the Plugins screen, you will see a notification message with the link to install it. You won’t lose any of your data and settings this way.

Sometimes this error occurred due to not enough disk space. Check on the available space in your web host cPanel.

We’re sorry but the third party library used in the Wyde Core plugin is not compatible with PHP 8.0. We will update it in the future.

However, that is just a warning message you can disable the debug mode and use it with WordPress 5.9.

The Slider Revolution plugin is included in the theme. You can normally use it without activating the product purchase code. The product registration option is available for direct customers who have purchased that plugin individually to enable automatic updates.

Hi, thank you, I understand that. But do you have an idea why I get the pop-up “purchase theme” on my homepage as a pop-up on top of the slider at the top ever since the update?

The popup message in the demo slider is just a dummy content. It isn’t a notification message from the plugin or theme. You can edit that slider to replace the placeholder text with your content.

It works! Thank you so much!

Now I’d like to style the portfolio Lightbox captions, making the text larger, center-aligned, etc. What CSS selector(s) would I use for that?

Try adding the following CSS into Appearance -> Customize -> Additional CSS to see if it works:

#lightcase-info {
    right: 0;
    left: 0;    
}

#lightcase-info #lightcase-caption {
  font-size: 16px;
  text-align: center;
}

Works great! Thank you so much!

Hello there! You can change it in the Row Settings. Click the pencil icon in the top right corner of the row then change the “Vertical Padding Size” to “Default” or smaller ones to reduce the vertical size of the blank white space:

Actually, that is the way it’s supposed to be. The footer #3 displays the footer menu and social icons in the first row then the footer text in the second row.

If you have so many menu items and social icons, we would recommend you to hide one of them as you can see in the thumbnail preview of the footer version 3.

Yes, you can translate the footer into another language using a multilingual plugin like WPML.

This theme comes with 2 parts of the footer. The first one is the footer bar that contains the footer text (a single line of the copyright text at the bottom of the page), you can translate it using a WPML String Translation module that’s included in WPML plugin.

The other is the footer content section before the footer bar, the content in this section is a page like any other pages on your site. You can translate it using a multilingual plugin like when you do with a page.

However, if you have a lot of pages and posts on your site and would like to translate them into multiple languages. I would recommend you to create a another site for another language. Using a multilingual plugin can increase your database size and slow down your site loading speed.

Greetings, I use polylang but it doesn’t give me the ability to edit the footer content before the footer like normal site pages. There is no indication of the language flags.

You will need to activate the translations for the “Footers” post type under Languages -> Settings in your WordPress admin area. In the “Custom post types and Taxonomies” module, click on “Settings” then select “Footers” and save changes.

Navigate to Theme Options -> Footer -> Footer Content, edit the footer page which you’re currently using as the main footer of your site. There will be a translation option so you can translate it into another language like any other pages.

Also, the theme will automatically display the translated version of the footer in the same language as the current page.

We’re sorry but we’ve never seen this issue before. Would you mind giving me your web address so I can check it?

You can send a private message through the contact form on our profile page: https://themeforest.net/user/wyde#contact

Thank you for the login details!

There was an outdated script of the Instagram widget included in the custom version of “shortcodes.js” in your child theme.

I just edited it for you so it seems to be working fine now.

There may be plugin conflicts on your site. Try to deactivate your plugins to see if it works.

If it doesn’t work, you may need to send me your WordPress admin login details so I can check it. You can send a private message through the contact form on our profile page: https://themeforest.net/user/wyde#contact

First of all, please ensure that you’ve updated the theme and all bundled plugins to the latest version. You can find the changelog here: https://themeforest.net/item/aoraki-multiconcept-business-wordpress-theme/19652714#item-description__changelog

To get rid of the white frame around the page, you have to check 2 settings below.

1. Set the Layout under the Aoraki Options -> Page at the bottom of the page edit screen to “Wide”.

2. If you’d like to make the slider completely full the screen:

- You will need to set the Padding Size option in the Column Settings to No Padding:

- Also, you have to set the slider layout under Module General Options -> Layout on the slider edit screen to "Full-Screen": https://www.sliderrevolution.com/manual/modules-a-container-for-slides/#module-level-settings

Regarding the demo content, importing images can take several seconds to complete. You may need to increase the PHP limits to the minimum as follows before importing:

max_execution_time = 300
memory_limit = 256M
post_max_size = 64M
upload_max_filesize = 64M
max_input_vars = 5000

You can find more details in the documentation: https://wydethemes.com/aoraki/documentation/#import-demo-content

However, it also depends on your web server configurations and limitations. If you’re using a basic plan or a shared web hosting, it might not be able to download some (large) images from the demo server. You may need to edit the page and manually replace those blank images with your images using the page builder.

If it still doesn’t work, you can send me your web address through the contact form on our profile page so I can check it: https://themeforest.net/user/wyde#contact

Thank you. But, I cannot log into wp-admin. Is there a workaround?

I cannot log in to wp-admin and site access itself appears to be compromised. www.educateamericarightnow.org

That is just a PHP warning. Actually, it shouldn’t cause a fatal error on your site. I have no idea why it stops working because of this warning. This might be related to the PHP configurations on your web server.

However, to work around this issue you will need to delete the “wyde_core” folder in “wp-content/plugins” on your web server using FTP or a web file manager on your web hosting. After you delete it, you will be able to access your site to update the theme and all bundled plugins to make them compatible with the new PHP version.

We’re sorry but we’ve never seen this issue before. Everything seems to be working fine on our demo site.

This might be from one of your plugins, try to deactivate them one by one to find the problematic plugin.

so works fine on mobile for you? I’ve deactivated a bunch of plugins but left the other standard ones in place (no issues on another site where I’m using them)..could it be to do with any custom css I’ve loaded? TIA

Our demo site does work fine on mobile but your site seems a bit glitchy.

There may be an incorrect snippet in your custom CSS. Try to remove them all to see if it works. If this works, that means you have an incorrect one. Try using this tool to check it: https://codebeautify.org/cssvalidate

hi there, thanks for the reply. I’ve tried modifying in the the style editor and it changes the button in there but when I put that code into the custom css section, there’s no change…would you mind taking a look. My site is now live: https://www.carrielloydshaw.com/ TIA

The default CSS style from MailChimp plugin is overriding your custom style.

You will need to add !important after your CSS value as below to make it work:

#mc_embed_signup .button { 
  background-color: #F50A20 !important; 
}

that’s great. thank you!

Looks like you’re using a lazyload plugin, you have to disable it when using a Masonry layout.

When using a lazyload plugin, all images will be replaced with a 1×1 pixel placeholder. The real images won’t be loaded until you scroll to them. This makes the dimension of the image in the post wrong then the posts will be aligned in a wrong position when using a Masonry layout.

If you’d like to use a lazyload plugin on your site, you will need to use another blog layout instead.

hi can i get an update on this please?

You will need to add the PHP filter below into functions.php in your child theme to change the order of the social media icons:

function aoraki_child_get_social_icons( $icons = array() ) {
    $icons = array(
        'aoraki-icon-linkedin'           => 'LinkedIn',
        'aoraki-icon-youtube'            => 'Youtube',
        'aoraki-icon-instagram'          => 'Instagram',
        'aoraki-icon-facebook'           => 'Facebook',
        'aoraki-icon-behance'            => 'Behance',
        'aoraki-icon-deviantart'         => 'DeviantArt',
        'aoraki-icon-digg'               => 'Digg',
        'aoraki-icon-dribbble'           => 'Dribbble',
        'aoraki-icon-dropbox'            => 'Dropbox',        
        'aoraki-icon-flickr'             => 'Flickr',
        'aoraki-icon-github'             => 'Github',
        'aoraki-icon-gplus'              => 'Google+',        
        'aoraki-icon-pinterest'          => 'Pinterest',
        'aoraki-icon-reddit'             => 'Reddit',
        'aoraki-icon-rss'                => 'RSS',
        'aoraki-icon-skype'              => 'Skype',
        'aoraki-icon-soundcloud'         => 'Soundcloud',
        'aoraki-icon-tumbler'            => 'Tumblr',
        'aoraki-icon-twitter'            => 'Twitter',
        'aoraki-icon-vimeo'              => 'Vimeo',
        'aoraki-icon-vkontakte'          => 'VK',
        'aoraki-icon-yahoo'              => 'Yahoo',

    );

    return $icons;
}

add_filter( 'aoraki_get_social_icons', 'aoraki_child_get_social_icons' );

hi thanks for this!