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Hello, i want to update the theme…... i updated the core theme,,,, do i have to upload the child theme also? i think if i do that, then this will undo all changes we done to our child theme , right?????
second question about WBbakery…. how can we update it??? we get a error when we try to update it . After updating the core theme, we got a message to update the wbbakery theme, but it doesnt update. Please help.
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
I have purchased this theme a few years ago, and need HELP! Is there no support at all anymore? Possible to get any help please??
Please contact with us via email and we’ll support for you: https://themeforest.net/user/oceanthemes#contact
Hi, please update to improve mobile interface for blogs, categories and tags. The date icon partially covers the title text, so it’s not clear to read. However, I really love this theme for its simple and elegant appearance. Tyvm dev.
We’ll update and improving the theme in today. Please wait for new version.
Good morning sir, I bought two templates, one is: Onair2: Radio Station WordPress Theme With Non-Stop Music Player and the other is: AOX HOST – A Professional Hosting Theme + WHMCS, but it turns out that it is asking me to buy the Revolution Slider . Some update. Thank you for the help. God bless you
We’ll support your problems.
I would like to know if the company will update the AOX HOST theme to support the new versions of WordPress.
I’m already having problems with the theme, after updating WordPress to version 5.4.x, some items in thema have been unconfigured.
We know that any WordPress version update is always necessary, even for security reasons and improvements.
I await contact.
Hi, we have supported this theme but we’ll check and update it soon.
It’s been two months, and so far we don’t have an update regarding the theme.
We know that every update made on the WordPres platform, has improvements, security, performance, and other benefits, as the theme is not compatible with updates above version 5.2.x unfortunately we were unable to update, for newer versions and with several bugs, improvements corrected.
Envato makes clear in its support policy:
“What’s included in all item purchases
Updates to ensure the item works as described and is protected against major security concerns”
We know that non-updated versions of WordPress, we may have problems with security, since security is improved as new versions are released.
My question is, OceanThemes, will you provide an update of the theme so that customers can have access to new versions of WordPress, or will they not make the theme compatible with the current version of WordPress available?
I checked this theme and not see any issue with WP latest version.
Please submit a ticket to be helped: https://oceanthemes.ticksy.com/
You can select FAQ category now.
Please send screenshot about your problems for us check.
plz share email where to send as support is over, unable to create new ticket
what is the charges for extended support sir
Sir is it due to css file, php version or anything else we dont know tried every thing.
4th slider is missing…kindly restore as previous default will change content again. Sir Iam not technical expert.
Buttons layout on http://www.genesiswebsol.com/shop/
WP new version is showing but iam feared to update, bcoz dont know what will be result after update.
Also Iam ready to pay whatever you say if it is justified, the theme has very less features, no woocommerce etc. and oceanthemes stopped supporting this theme so there is no other way for clients to buy new theme from other vendor.
bad experience with ocean themes
I have replied your email with WP login details but there is no action at all.
if you need money than tell me straight way…. Why are you delaying in such way
Its my final decision Next time iam not going to purchase OceanThemes any products.
Sorry, we can’t login your website with account you sent via email.
Hello… I have problems after installing the theme especially for mobile view. It’s not the same as your demo site. 1) The blocks are too wide and I’m confused about adjusting the margins. 2) Home slider looks bigger than the demo version. Please help how to fix it?
I’ll check and support for your problem on our support system, Thanks
It’s been a week since I opened a ticket on your support system, and I haven’t received any reply.
Please check your ticket, we have reply your ticket: https://oceanthemes.ticksy.com//ticket/2128038/
can you help me ?
I would like to have the WordPress keyword tags displayed in blog posts.
This does not work in this template and probably a code snippet must be inserted in the blog template php files.
i found it…
<* p style=”display: none;”><?php the_tags(’’, ’, ’ ); ?> * >
delete display none style.
i have a second problem..
Blog custom excerpt leng > i want over 400 words or full post… not possible
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much.
Hi, i need also compatibilty with WooCommerce.
And can you Update the Theme for Wordpress 5.x ? Last Update 2017…
We’ll update the theme to compatible with WordPress 5.x as soon as possible.
Our theme not compatible WooCommerce plugin, not support style.
Is it possible to have woocomm store in this theme ?
If Yes how and what charge ?
I tried installing WooComm but text alignment issues.
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Respected sir we are unable to submit ticked there as support period is expired. This the the reason why I have submitted my query here.
I want to use Woocommerce Store in this . Is it possible to have woocomm store in this theme ? If Yes how and what charge ? I tried installing WooComm but text alignment issues.
Iam ready to bare charges fot that let me know….
You can mail me on email@example.com
Sorry, our theme not compatible with the WooCommer plugin, Please contact with us: firstname.lastname@example.org , if you want to have woocommer store in this theme, it’s need to pay for customize service, Thanks
I’ve read that you don’t support this theme anymore. Would you answer me one (perhaps simple) question nevertheless? I’m looking for a solution to enlarge the main logo on the topper left. Is it possible to edit the css-code while it does not have negative effects to the rest of the site? Do you the a tipp for me where to do this?
Thanks a lot!
I am having trouble with the WHMCS-bridge plugin that is installed along with the AOX theme.
When the client clicks on the link to sign the service, in the part where the client will put the data the page does not open.
“HTTP Error:22/The requested URL returned error: 500 Internal Server Error at https://sac.networld.com.br/cart.php?a=view&systpl=six&systpl=six"
The customer can not finalize the order.
I already contacted the company that develops the plugin (https://i-plugins.com) already has a week and did not give me any answer.
Is there any way to solve this problem?
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
This message appears when I try create the ticket.
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
I dont have permission to create the ticket. But I have to resolv this problem.
Please submit your ticket in FAQs category: https://oceanthemes.ticksy.com/submit/#100001857, Thanks
I mailed you 2 times but i think u guys are so busy… I already updated you about my website problem automatically new tabs are opening once u click anywhere on webpage.
I even updated you about this when my free support was active. but that time also u dint replied me.
Iam suffering a lot my visitors are running out of my website due to this issue.
Let me know that if u are not replying due to more money.
when anyone open my website 1st time in browser. and click anywhere on website a new tab opens automatically. if u click on 2nd tab than 3rd tab will open.
sir plz help how to comecout with such problem ?
Based on the icons in the demo site. Are any of the icons included? The icons of a computer and so on… I understand the main images would not be, but what about icons or any images?
All icons image is include in theme package and you can using for your website, if you want more icons image then you can find and download here: https://www.flaticon.com/ or https://icomoon.io/#icons
Thank you for interest to our theme.
I cant get the Support & Help widget to populate, please help.
as seen in your articles I’ve tried to update my theme from 1.6.0 to 1.6.3 via Envato Market Plugin. All seems to be good, the Token is accepted und the update is shows as available. Bit when I click on “update available” nothing happens. Tried with IE, Chrome and FF, refreshed the page several times.
Do you have a tipp for me? Thanks a lot!
i seem to be having an issue with AOX host wordpress theme. the bottom black section that has the chat link and the about aox host section. Im not able to see it in visual composer or anywhere in the admin panel? am i missing something? Thanks
I have some difficulties to change information on the site.
In the rotating image of the Slider the letters are not inside the image.
In Pricing Tables, content changes are only made by editing the .php file.
The WPBakery Visual Composer needs to be updated. Usually developers within Themeforest release this update.
Will this update be released in a future release?
Support time 9:00 – 18:00 and moday to friday GMT+7
After the update I can not change the color of the theme panel, I’ve also tried to change it from css but still can not, please help me overcome it.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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