Hi,

You are most likely running an old version of the importer – the version which is packaged with the theme currently is 2.8.2

If this is the case, please do the following:

1. Make sure you are running the latest version of Applauz and Applauz plugin – 1.4.2 – https://documentation.bold-themes.com/changelog/applauz-changelog.txt

If you are not, you can update the theme as described here: https://boldthemes.ticksy.com/article/7123/

2. Once you are running the latest version of the theme, deactivate and delete the BT WordPress Importer plugin

3. Once deleted you will be prompted to install it again, so do install it – this time it will be installed from the latest theme package – the version 2.8.2.

Kind regards,

BoldThemes team

Hello, I was running latest version of Applauz but Importer didn’t update. Your trick with deleting and new installing Importer plugin did work for me.

Thank you very much!

Great,

Were are glad we were able to help.

All the best,

BoldThemes team

Hi,

Thanks for contacting us.

Yes, you can fully control the theme’s look and feel, including the color scheme.

Kind regards,

BoldThemes team

Hi,

Thanks, we have forwarded your question to our developers and we will get back to you as soon as we get some additional info.

Most likely on Monday

Kind regards,

BoldThemes team

Hi,

You can do it the following way:

If you edit boldthemes_functions.php in framework folder, around line 300 you will see the code:

$html .= do_shortcode( '[bt_bb_slider images="' . implode( ',', $image_ids ) . '" show_dots="bottom" height="auto" auto_play="3000" animation="fade" ignore_fe_editor="true"]' );

You can change the auto_play parameter of the shortcode to desired value.

The best option in fact would be to override the entire boldthemes_get_new_media_html function in child theme so that future updates would not overwite the changes.

Kind regards,

BoldThemes team

Hi,

As a quick fix please do the following:

Edit /php/before_framework.php file in Applauz theme and replace the following code on line 29:

$title = is_front_page() ? get_bloginfo( 'description' ) : wp_title( '', false );

with

if ( is_front_page() ) {
            $title = get_bloginfo( 'description' );
        } else if ( is_singular() ) {
            $title = get_the_title();
        } else {
            $title = get_the_title( '', false );
        }

We will add this to the codebase and it will be part of next theme update, so you are on a safe side related for future theme releases.

Kind regards,

BoldThemes team

Great. That works. Many thanks for your help.

Great,

We’re glad we were able to help.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Unfortunately, there is no HMTL/CSS version of Applauz template, it is available only in the form of WordPress theme.

Kind regards,

BoldThemes team

Hi,

Please make sure that you are running the latest version of the Applauz theme and Applauz plugin.

Although you have not provided enough details to be sure, it seems like your theme version is not compatible with the current WordPress version .

Please update the theme to the latest version – 1.4.0 https://documentation.bold-themes.com/changelog/applauz-changelog.txt

Please make sure to update the Applauz plugin and Bold Builder plugin as well once you update the theme.

You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

This is a bug in the Bold Page Builder and we have escalated it to our developers.

The next Bold Builder update will include the patch – the image Title field in the library should be displayed below the image.

You can expect the release in next few days.

Kind regards,

BoldThemes team

Excellent, thank you!

Thanks

Hi,

In the next bold Builder update, the Section id (Custom tab) will be visible in the section header in Bold Builder if defined for specific section. It will help you identify the section you want to edit. We expect to release the update by the end of this week or beginning of next.

Kind regards,

BoldThemes team

Fantastic! Thanks!

Hi,

Now that we think about it, you could probably achieve this only by removing or modifying the separators above and below the counter – in the inner column. It would reduce the height of the shape without changing the css.

Kind regards,

BoldThemes team

Hi BoldThemes team,

The latter was the perfect solution: above and below separators spacing relative to the Counter are set to “No spacing” and with this I achived the desired small and thin counter button. Many thanks for your support!

Great, we are glad we were able to help

Hi,

Most likely cause of this is that your current theme version is not compatible with the WordPress version you are running.

Please update the theme to the latest version – 1.4.0 https://documentation.bold-themes.com/changelog/applauz-changelog.txt

Please make sure to update the Applauz plugin and Bold builder plugin as well once you update the theme.

You can update the theme from wp-admin using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/applauz/theme-customization/ , section 3.11 Update theme

Kind regards,

BoldThemes team

Hello, Thanks for the reply. Have updated the theme & updated the plugins. But have lost all my data what can I do now?

Hi,

Purely updating the theme and the plugins do not affect the existing content and settings in any way – they are all kept in the WP related database.

There has to be some other cause for this. Do you see the pages or posts in the Pages and Posts section of the wp-admin? If you do, you need to review the settings related to the site setup, in particular Settings > Reading > Home Page and similar.

If you do not see the content in the respective wp-admin panels, you need to restore your previous site from the backup (your hosting should be able to assist you with this) and update the theme again.

Kind regards,

BoldThemes team

Very grateful for your quick response. Then I wait for a solution…

Kind regards, Pippi

Hi,

It seems that one of the columns on your page with the issue has the background image set to non existing image in the image library.

Perhaps, the reference remained from the demo content, and you have removed the image from the media library in the meantime?

Try editing the columns on the page with the issue in the backend bold builder and remove the non existing image references.

Let us know if this resolved the issue.

Thanks.

Kind regards,

BoldThemes team

Thank you so much! I found two image blocks searching for non existing picture…

Best regards, Pippi

Hi,

You are probably running a version of the theme which is not compatible with your current version of WordPress.

Please update the theme to the latest version – 1.4.0 https://documentation.bold-themes.com/changelog/applauz-changelog.txt

Please make sure to update the Applauz plugin and Bold Builder plugin as well once you update the theme.

You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/applauz/theme-customization/ , section 3.11 Update theme

Kind regards,

BoldThemes team

Thank you so much, this worked!

Hi,

Great, thanks for letting us know!

Kind regards,

BoldThemes team

Hi,

If you are using Applauz theme for the component of the same project (the subdomain is related to the website for the same client) also built on Appaluz, then it is fine to use the same purchase code.

If the two projects are unrelated, please purchase a new license – https://themeforest.net/licenses/terms/regular

Thanks for understanding

Kind regards,

BoldThemes team

Hi, thanks! Applauz theme is using Bold Builder instead of Rapid Composer: https://wordpress.org/plugins/bold-page-builder/ . Rapid Composer version used with our older themes is not the latest version of Rapid Composer available, so some options might be missing.

Hi,

Can you explain the issue in a little bit more details – where have you tried to use the purchase code and for what? What happened when you have tried to use it?

It would really help us to provide the relevant answer. Thanks in advance.

Kind regards,

BoldThemes team

When we tried to add the code. The following error is occurring “Error. Please check Purchase Code”

Hi,

The Applauz theme does not require license activation for support and updates.

You have purchased the Applauz theme and the purchase code you are using is related to the theme purchase.

On the other hand, you are probably trying to use that purchase code with the Cost Calculator plugin which come with the theme.

You should not activate the licenses of packaged plugins

The packaged plugin updates will come packaged with new releases of the theme your client has purchased, Applauz.

Just ignore the plugin activation screen and you will be fine.

Should you need any further assistance please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

ThemeForest loads the demo into an iframe, so we can not actually see which page were you referring to since the url you have sent loads the home page into the iframe.

Please locate the page here and send us the url – https://applauz.bold-themes.com/

Thanks in advance.

Kind regards,

BoldThemes team

I am referring to https://applauz.bold-themes.com/main-demo/portfolio-grid/ page.

Hi,

There was an issue with the caching plugin – should be ok now.

Thanks for heads up.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us, but unfortunately, Applauz is available only as a WordPress theme.

Kind regards,

BoldThemes team

I will delete the PHP code from the template and use ‍ angular instead. Can I do it?

Hi,

Unfortunately, that is not possible for numerous reasons

Kind regards,

BoldThemes team

Hi,

Can you please send us the url of one of the pages with the missing icons so we can take a closer look?

Thanks in advance.

Kind regards,

BoldThemes teams

Hi,

If you take a look at the developers console you will see that you currently have a number of CORS policy issues.

One of the examples:

Access to font at 'https://secureservercdn.net/160.153.137.99/68e.1c7.myftpupload.com/wp-content/themes/applauz/fonts/FontAwesome5Solid/FontAwesome5Solid.ttf' from origin 'https://voicepro.plus' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

This means that you are using CDN for site asset hosting (probably via some third party caching plugin) but your CDN is not configured properly and it blocks loading of font files.

Please contact the CDN hosting or the author of the plugin to determine how to overcome this issue.

Kind regards,

BoldThemes team

Hi,

When we visit the http://charja.solutions/new-charja/portfolio-grid/solutionss/ we can see all portfolio items in a grid form. Also, individual portfolio items are correctly displayed.

Perhaps we are missing something?

Kind regards,

BoldThemes team

I just updated solutions page sometimes ago. After that it is showing but tomorrow it will be disappeared again.

Hi,

In that case, this must be a hosting related issue (403 is an error induced by the hosting environment). The theme itself does not handle any directory / slug level authorization aspect of the hosting environment and does not implement periodic crone based updates.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the description of what are you trying to do with the header and footer and our support team will be glad to assist you.

Kind regards,

BoldThemes team