82 comments found.
Hi, I couldn’t import the demo data even though I have put in my purchase code. A support ticket has been submitted to you. Can you please help me out? Thanks.
Please wait for our team reply
We usually reply within 1days, but sometime it can take unto 3days.
Support Days: Sunday to Thursday Support Time: 10:00AM to 8:00PM ( Asia/Dhaka Timezone )
Do these work on Laravel?
Please check support ticket
please wait for our support team reply
I have just installed the theme, and I get the following error message on the landing page: Warning: Trying to access array offset on value of type bool in /homepages/35/d904274536/htdocs/clickandbuilds/TripMonsters/wp-content/plugins/aapside-master/elementor/widgets/class-navbar-style-one-elementor-widget.php on line 511
Thanks for contact us. Please open a support ticket here with your purchase code. Our support team will check your issue.
https://xgenious51.freshdesk.comWhen do you plan on updating your theme? Kind of hard to purchase something when the last update was Aug 2020. So much has changed since then your theme lacks compatibility. Please update. Would like to purchase.
last update was released on 14 October 21
Your changes log shows August 2020 as being the most recent update.
Can I get below demo data to import to my wordpress? I couldn’t see below demo data on Appearence > Import Demo Data.
https://bytesed.com/wp/appside/land/you have to license your theme, using your purchase code, from admin panel “aapside > license” after that all demo import option will appear in “appearance > one click demo import”
if you still face any issue, please open a support ticket here our team will check your issue https://xgenious51.freshdesk.com/I cannot import the information from the FAQs and CONTACTS pages of the demo to my website. How do I do?
Hi, Thanks for contact us. Please open a support ticket here with your purchase code. Our support team will check your issue.
https://xgenious51.freshdesk.comRegards
Hello! I changed domain, changed hosting and my license became invalid! I have only one website for your theme and it didn’t work, we were just running tests to understand what works best for us! Why is my license invalid and the system asks to buy another one? after all, in fact, I did not fully use the first license! Waiting for your reply!
Please open a support ticket for it, our support team will reset your license
Hi there, I just sent you an mail. I bought the theme and from the last 2 hours i am not able to find the stupid menu area to edit. I have sent the video as well. If possible, please reply now, as i have to show the site tomorrow to the client. I am almost done. Just need to fix the menu area issue.
please check your ticket, we have reply your ticket
I just replied and sent the purchase code.
please checkout your ticket reply we have gave solution for your problem with a short video
You fixed one issue but forgot about other two issues. I just sent another video.
why you are using abuse word? did you check our last 3 reply about your 2nd video issue ?
check ticket reply
Yes, after checking the replies which make no sence. I used those abusive words. And then your support person helped me to make the theme like your dummy design. And now everything is ok.
Hi bro, looks like the issue was not fixed as my client informed me about it. I just created a new ticket, here is the ticket id #1591. I have given the login details too, Please get me out of this issue. This is the only issue i faced with this theme. It was fixed from your side, but not fully properly. I just sent the new video about the issue. Please watch and you have the login, please fix the issue by your self, do not ask your support people to fix, because they are not understanding the issue properly.
Hi! I made a purchase to build a site in the style of https://irtech.biz/wp/appside/home-five/, but it doesn’t show. I don’t know where to look.
our support team will help you to do so.
Presale question: Can I customize the animation(https://irtech.biz/wp/appside/travel-app/) Ex: Replace scooter with a Car? Add more elements in the background?
Yes you can, we have added animation library support for any elementor addon
I see there is a 50% off this week but price is not reflecting. How do I get 50% off?
May i know where did you see it ?
both product are different https://codecanyon.net/item/appside-app-landing-platform/25389499
Dear Support!
I tried to import demo data, and nothing happening but says everything is fine. I enclosed the picture what I saw.
Could you tell me how should I import demo data, or from where can I download?
https://drive.google.com/drive/folders/1CQoHBKPCTnabjJCu0F8cQZYnIvVgdafy?usp=sharingPlease open a support ticket, our support team will send you demo data or guide you how tou can import it.
Hello, I will buy the theme, but when I review the demo, for example: https://irtech.biz/wp/appside/about-us/ I see some pages have errors. How to fix these errors. I will install the demo and create the page through the demo.
Can you please clear, please hat is the error ?
Many pages contain errors in typefaces and color irregularity. Fonts and sizes are inconsistent, images are shifted. The image size has overflowed and looks very bad right now. I like to deal with the theme I’m going to buy, but I don’t have time to fix mistakes myself. Can these problems be fixed in a short time?
For example errors, you can check the plugin on the link. https://resimyukle.io/r/x0xFlC6P1y
This is a simple elementor issue, open this page in elementor editor mode, change anything and save it your problem will be solved, or you can contact support our support team will do it for you
Hi there, and old site that is no longer working or able to access is using one of my purchase codes. Is it possible for you to remove the associated website so that I can use it on my new site? I can confirm the website it was used on.
I keep being told that I have failed the captcha so I cannot register.
Mail to contact@xgenious.com they will create a support ticket for you
Do u have html version for this template
yes, it has.
this WordPress is actually combine of 2 HTML Template
https://themeforest.net/item/appside-app-landing-page/23397925 https://themeforest.net/item/oxo-app-landing-page/29359694Hello,
the Demo Installer is not working. They dont import all media and all pages. where is for example the contact page and others?
some time it happened because of wordpress importer failed to import media images,
please open a support ticket here, with your purchase code, we will provide all the file for manual import
https://xgenious51.freshdesk.com/Thanks. I hope you sent it fast. i Open a Ticket now.
Please Reply on the Ticket. Thanks
ticket replied, please check your inbox
Hi ! Does this template support translation ? I don’t know if I can use WPML or Polylang ? Thank you !
it support translation, but we did not test it with wpm or polylang
Ok, thank you for your answer ~
hello, i can’t try the preview of all your design on your website, do you have some troubles ?
please check it now, we change our server, that’s why it face this issue.
This theme is supposed to be responsive but many of the home layouts don’t scale correctly on higher resolution screens, i.e. home-two, home-three, etc. Am I missing something or is this an issue that can be fixed?
Hi,
Index page missing, how can I fix it?
After checking, the issue found here: /wp-content/cache/min/1/wp-content/themes/aapside
