Discussion on Aqua - Spa and Beauty Responsive WooCommerce WordPress Theme

grapevinecs Purchased

10 months ago

Hi, we are having some weird issues with the update. Our child theme is still active but when updating the theme via your documentation the theme seems to be in conflict with the child theme. When I deactivate the child theme things seem to work properly.

Also note, revolution slider does not work anymore. All the system requirements are good and I even went to create a new simple slide but on preview it doesn’t even show on the revolution slider side of things.

Please advise

2 other replies

grapevinecs Purchased

10 months ago

Hi I am doing a follow up on my previous question, is there anyone here?

jwsthemes Author

10 months ago

Hi,

Please, send some screenshots link here and let us know your trouble. You can use some capture app as lightshot app.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.

Regards, The JWSThemes Support Team

https://ibb.co/Fz5cs9G https://ibb.co/HzdQb6W https://ibb.co/68XXbMC https://ibb.co/nwWg6d9

grapevinecs Purchased

10 months ago

Hi thanks for the reply, here is some info:

website: www.raintreespa.com WP 5.8, Aqua 3.3.1 PHP 7.4

issue 1: revolution slider does not show, its own previewer does not show the preview (brand new made slide or old slide)

issue 2: when going to Appearance->Widgets we get an error page things we’ve tried: removing all plugins and just leaving slider revolution, still no go, I’ve embedded the sliders short code to the page and it shows nothing as well

Here are some screenshots showing slider revolution requirements, the issue of nothing on preview (in slider revolution itself). Also included is the error page we get when going to the widgets section

If you have questions further please let us know and we’ll continue from there. Thank you

jwsthemes Author

10 months ago

Hi,

Issue 2: when going to Appearance->Widgets WordPress 5.8 uses Widget Block. You can add New plugins, search ‘classic widgets’, install and active it. It will convert Widget Block to Widget classic. https://wordpress.org/plugins/classic-widgets

issue 1: Please, deactivate, delete and install require revolution slider plugin again.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

grapevinecs Purchased

10 months ago

Thank you for the quick reply.

Issue 2 is now solved.

Issue 1 I have done what you recommended. Deactivated -> Deleted -> Installed again from Installed Plugins section where it recommended Revolution Slider packaged with the Theme to be installed. Once installed -> activated, the screenshots were exactly the same and I can report there have been no changes. The slides still show blank on preview from slider revolution or the homepage when I embed the shortcode. This happened with the slides on hand I’ve created or creating a brand new slide.

Please do let me know of other things to try, we also manage the web server so we can freely adjust any settings you may want to try.

Looking forward to your reply.

RichardCheah Purchased

11 months ago

The latest theme 3.3.1 seems to have lots of issue or bugs.

First and foremost, doesn’t seem to be compatible with WPML translation plugin.

Secondly, receive an email that the Widget section has got some technical issues.

I have already submitted a ticket. Please check PRIVATE TICKET #2834938.

Thanks.

Regards

Richard Cheah

jwsthemes Author

11 months ago

Hi,

Aqua is compatible with WPML translation plugin. For WordPress 5.8, Classic Widget will remove, replace Block Widget. So, you can use Widget sections. You can install Classical Widget and use it. Widgets block convert to classic https://make.wordpress.org/core/2021/06/29/block-based-widgets-editor-in-wordpress-5-8/

Install and activate it: https://wordpress.org/plugins/classic-widgets

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

RichardCheah Purchased

11 months ago

Please check PRIVATE TICKET #2834938.

For Widget issue, it is now resolved.

Only left the following issues:

1) Option Box is too short from WooCommerce when selecting different option of product.

2) Certain content could not be translated using WPML plugin. One example is the Homepage.

Hope the support can look into my issue asap.

Thank you.

Regards

Richard Cheah

jwsthemes Author

11 months ago

Hi,

Thank you for choose Aqua. All support will be conducted through our Support Center.

Please, open the ticket and follow it.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

Rogerjr Purchased

about 1 year ago

How do I ask for refund? Your Plugin “restaurant” when it’s active all site goes blank, and import demo it’s impossible, The theme says that a field in the table does not exist and don’t have the option to import. I have Wordpress updated to last version.

jwsthemes Author

about 1 year ago

Hi,

Please, open the ticket to our support center. We will check and assist you. This is problem of how to use. Our Aqua theme has many clients. All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available. Our timezone is GMT+7.

Regards, The JWSThemes Support Team

over 1 year ago

Hello,

Is there différent blog page layout? Like masonry for example or 3 columns?

3 other replies

jwsthemes Author

over 1 year ago

Hi,

Yes, you can use some blog page layouts, like masonry for example, or 3 columns. If you have some questions or troubles. We will check and assist you.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

over 1 year ago

where can I see an example ?

jwsthemes Author

over 1 year ago

Hi,

Thank you for contacting. You can view all demo from our live site. If you need to make some new page. You can add more. Have a great day.

Regards,
The JWSThemes Support Team

over 1 year ago

can you show me the link to the masonry blog layout in your demo site? I can’t find it. Thank you

VirtuHouse

over 1 year ago

Hello,

any link before I take my decision?

jwsthemes Author

over 1 year ago

Hi,

Thank you for contacting. You should view our description carefully. We are ready show all.

We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.

Regards, The JWSThemes Support Team

tonnaer Purchased

over 1 year ago

I have wordpress theme, is it possible to buy HTML5 version of site?

jwsthemes Author

over 1 year ago

Hi,

Thank you for buying. Aqua is a responsive WordPress spa and beauty WooCommerce website theme. Aqua is well-designed, malleable, minimalist and modular, the best suite for spas, hair salons, barbershops, wellness centers, yoga classes, fitness classes, any and all healthcare business websites.

You can buy an HTML version from another author. Have a good day.

Regards, The JWSThemes Support Team

majorenteria Purchased

over 1 year ago

Hi! I am reading people´s comments and it seems some are having problems with this template. I am thinking in buying it. Will you recommend it or not? Thank you for your advise!

jwsthemes Author

over 1 year ago

Hi,

It’s problem of how to use. Client created ticket. All support will be conducted through our Support Center.

We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Regards, The JWSThemes Support Team

tommyfristanto

over 1 year ago

hey for this aqua theme can add into cpanel ?

jwsthemes Author

over 1 year ago

Hi,

Thank you for contacting. You can add into Cpanel, upload via FP or via WordPress admin.

Purchase now and get free installation! For each purchase, customer will get free install service worth $50. Just open a topic with your purchase code & provide us WordPress admin information.

Regards, The JWSThemes Support Team

web_care Purchased

over 1 year ago

Hi why is it that the revolution slider is showing blank?

http://prntscr.com/uxob6q

I have the latest theme install 3.3.1 Rev slider – 6.2.23 WP Page Bakery 6.4.1

Hope could get an answer why it is returning blank even data is on the code.

Thanks

jwsthemes Author

over 1 year ago

HI,

This is the problem of how to use revolution slider version 6.2.23. You can delete the old slider and create a new slider. If you have some trouble. you should open the ticket to our support center. We will check and assist you.

All support will be conducted through our Support Center.

We really care about customer support services and guarantee to response to all support topics within 24 – 48 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Regards, The JWSThemes Support Team

caroleicher Purchased

over 2 years ago

Deprecated Revolution Slider has broken my Aqua site.

support_01 Author Team

over 2 years ago

Dear Caroleicher,

Please open a ticket on our Support Center via this link https://jwsthemes.ticksy.com/ and send us some information about your issue, we will help you check it. We will respond to all support topics within 24 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Happy new year!

Kind Regards,

The JWSTheme Support Team

theprote Purchased

almost 3 years ago

Hello, I have updated the theme, but I don’t have the ‘Theme options’ anymore… Isn’t this included anymore in the theme? I can’t even change the logo! Thanks a lot

jwsthemes Author

almost 3 years ago

Hi,

Please, install requre plugin and active it. You should install Redux Framework – plugin require.

theprote Purchased

almost 3 years ago

Thanks, that did it! Small question: is it possible to get an email when another theme update is released? Because now I found out the hard way ...

jwsthemes Author

almost 3 years ago

Hi,

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau You will get a notification when we update new version.

Kind Regards, The JWSThemes Support Team

bbhk888 Purchased

almost 3 years ago

hi, i want to install the demo, when i click install after few sec. with error displayed: cURL error 28: Connection timed out after 10000 milliseconds

1 other reply

jwsthemes Author

almost 3 years ago

Hi,

Please, contact support hosting and request increase max_execute_time = 120. This value should increase by support hosting.

bbhk888 Purchased

almost 3 years ago

i was set max_execute_time = 120 to 2000 still not work

jwsthemes Author

almost 3 years ago

Hi,

This is because there is a timeout limit on the web server, such as Apache. That timeout will override any PHP timeout. You may need to contact your host to see if they can increase that limit for you, typically that isn’t something users can change on a shared host setup… Some hosting doesn’t affect when you change the value via php.ini, .htaccess or wp-config file. So, please contact to support hosting.

Kind Regards, The JWSThemes Support Team

bbhk888 Purchased

almost 3 years ago

i was change to wordpress hosting, the problem was fixed. thanks.

miaalanna100 Purchased

almost 3 years ago

Hi there, my support has expired however I believe what my problem is a problem with the theme. After upgrading my wordpress my Testimonials just stopped working. I have since tried to install them on other pages & they will not work. My testimonials are in the admin & do appear in the html when I inspect..If this is not a problem with the theme am happy to pay for support but the fact they just disappeared is strange. My website is www.wamberalmassage.com. Testimonials are supposed to be at the bottom of the homepage. Thanks

1 other reply

jwsthemes Author

almost 3 years ago

Hi,

Thank you for choosing Aqua Theme. All support will be conducted through our Support Center: http://jwsthemes.ticksy.com/ Please, open the ticket to our support center. We will assist you.

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau

Kind Regards, The JWSThemes Support Team

support_01 Author Team

almost 3 years ago

Hi, miaalanna100!

Please open the ticket to support center https://jwsthemes.ticksy.com/ and give us your Admin information of Wordpress so that we can reach your site. We will check and assist you to solve your issue.

Kind Regards,

The JWSTheme Support Team

miaalanna100 Purchased

almost 3 years ago

It seems I need to pay $40 for support for this ? I did not do anything for this module of the theme to break so I can only assume it is a fault with the theme so I don’t see why I should have to pay ? If you can assure me this is not the case I am happy to pay !

support_01 Author Team

almost 3 years ago

Hello, miaalanna100!

Please send your purchase code and your Admin information to our email address jwsthemes@gmail.com so that we can reach your site. Besides, we just want to say to you that you should renew the support and you can ask all your questions. We will assist you to solve all issues as well as provide the updates of theme within 6 months since you renew.

Kind Regards, The JWSTheme Support Team

almost 3 years ago

Hi,

I have bought this theme almost a year ago and I still have some problems that haven’t been solved. Now my support has expired and the problems are still! not solved. I have not been as active as I should’ve been with this website, I admit. But I have asked about these problems when I still had support and no correct help has been given at that time. I have bought this theme twice and one of the problems is occurring in both sites. Could someone PLEASE help me, because this isn’t okay to me.

Thanks a lot.

2 other replies

jwsthemes Author

almost 3 years ago

Hi,

Thank you for choosing Aqua. Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ We will assist you.

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau

Beside, we didn’t see purchase badge when you comment on the item https://d.pr/free/i/R7lspz

Kind Regards, The JWSThemes Support Team

almost 3 years ago

I have advised my clients to buy this theme, but I have not personally bought the themes, my clients did. That’s why I don’t have the purchase badge. If you can give me an e-mailadress, I can send you the e-mails that show that for one website, is still have support until august. And the other expired on the 25th of february. My last question was on the 19th of february, when I still had support. I feel that I don’t have to buy extra support for that website, since I asked my questions when I still had the right to have support… And they just weren’t answered or not answered correctly.

Please send me an e-mailadress that I can send the purchase information e-mails to.

Thanks a lot.

jwsthemes Author

almost 3 years ago

Hi,

Thank you for choosing Aqua. Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ We will assist you. You can ask purchase code from your client.

Kind Regards, The JWSThemes Support Team

almost 3 years ago

Hi,

I will do that.

What about the website that I don’t longer have support for, but still had support when asking my questions?

Thanks a lot.

jwsthemes Author

almost 3 years ago

Hi,

You should open the ticket and you can ask all your questions. We will assist you.

About support policy: https://themeforest.net/page/item_support_policy

Kind Regards, The JWSThemes Support Team

about 3 years ago

Hello,

I would like to purchase this theme and I would like to know if this theme can be customized in terms of palette of colors for the whole page.

Regards

support_01 Author Team

about 3 years ago

Hi, laurammerino!

I want to confirm with you that you can customize in terms of palette of colors for the whole page with the Aqua theme

Kind Regards,

The JWSTheme Support Team

9559 Purchased

about 3 years ago

I have just switch from HTTP to HTTPS and started receiving this error:

Mixed Content: The page was loaded over HTTPS, but requested an insecure stylesheet ‘http://code.ionicframework.com/ionicons/2.0.1/css/ionicons.min.css'. This request has been blocked; the content must be served over HTTPS.

I cannot find a reference to this in the source code.

I have disabled Ionic Fonts in the theme settings.

I have updated my child theme to dequeue and deregister font-ionicons.

I have reset the site cache, yet I continue to receive this error.

jwsthemes Author

about 3 years ago

Hi,

Thank you for contacting. The last update is Aqua v3.2.0.

If you are using an old version. You can find and change HTTP to HTTPS links.

Please open the ticket to our forum support! We will assist you to do this.

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau

Kind Regards, The JWSThemes Support Team

9559 Purchased

about 3 years ago

I have renewed support and created ticket 2030544.

support_01 Author Team

about 3 years ago

Thanks for contacting us. Please follow your ticket in Support center.

We will respond to all support topics within 24 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Wish you a blessed day, 9559!

Kind Regards, The JWSTheme Support Team

Designsofinewebsites Purchased

about 3 years ago

How do you change the fonts for the widgets?

jwsthemes Author

about 3 years ago

Hi,

Thank you for choosing Aqua. Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ We will assist you.