Support for Aqua - Spa and Beauty Responsive WooCommerce WordPress Theme

jwsthemes

jwsthemes supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

What Does Support Cover?

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.

What Is the Support Schedule?

We really care about customer support services and guarantee to response to all support topics can be up to 24 hours on Monday- Saturday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7

What should do to get quick support?
  • If something isn’t working, please send us a link to the page where it isn’t working. Include FTP, WordPress admin login info, links related and screenshots are always welcome! Provide us with all the information you can give us! The fastest way for us to help is for us to view your backend setup.
  • If the theme has issues, please tell us the theme version you’re having trouble with.
  • Switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there’s a conflict that needs to be resolved.

Frequently Asked Questions

Check out the review of the Spa and Beauty Responsive WooCommerce WordPress Theme.

  • How many languages does the Spa and Beauty Responsive WooCommerce WordPress Theme support?

    The current theme version is in English, but we are going to include additional languages in future theme updates. Nevertheless, the theme can be easily translated; it includes the needed PO files which can be translated to any other language using plugins like LocoTranslate.

  • Can I build a website that uses your Spa and Beauty Responsive WooCommerce WordPress Theme and works with several languages?

    You can easily add a multilingual feature to your website using a plugin like WPML. This is the best solution for multilingual websites, so we made sure that the Spa and Beauty Responsive WooCommerce WordPress Theme is 100% compatible with WPML.

  • Can I use the purchased theme on several websites?

    Due to the single license policy, a purchased theme can be used on a single website. You will need to purchase the Spa and Beauty Responsive WooCommerce WordPress Theme again if you want to use it on another website.

  • What is the best php version to use with Aqua WordPress Theme?

    This theme requires PHP version of at least 5.3.x, but we recommend version 5.4.x or even better 7.x. Please contact your hosting company and ask them to update the PHP version for your site.

  • Are the colors customizable on every field?

    You can easily customize the colors, making the theme fit your project and business’ color scheme. A custom CSS field is also included, allowing you to alter any specific element, and thus make it match your specific preferences.

  • Do you provide free install service of your Spa and Beauty Responsive WooCommerce WordPress Theme?

    Yes, we provide a free service install demo data for you. After buy theme, you can open the ticket to our support center or open the topic to our community forums. We will check and import demo data.

  • Do you provide customizations of your Spa and Beauty Responsive WooCommerce WordPress Theme?

    We do not provide theme customizations. However, we offer support for our products, so we will fix any bugs, errors, etc. You can always hire a programmer if you want to customize the theme for your needs, of course.

  • I have submitted a ticket on Saturday night. It’s Monday now, and I haven’t received a reply yet. How long should I wait?

    Our business hours are always posted at our tech support forum, so please make sure to check them. We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend).

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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