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hello i’m trying to open a ticket but nothing works for me.
i have installed the theme but after i have imported the data nothing looks good (i have followed the documentation but nothing work)
help here please !!
Can you send us please a email at email@example.com and leave us your login credentials ?
Hello, i’m trying to install the demo but nothing works for me. I have imported the data but nothing looks good. I have followed the documentation).. help me please
Can you open a ticket please and send us your login credentials to check it out ?
i’m trying to open a ticket but not work for me
Send us your login crendtials here firstname.lastname@example.org . We are sorry for your troubles. Promise, everything would be alright.
ok!! just sent!!
Please, can you help me ? i Just sent the e-mail
Pease!!! I´m still waithing your help.
this chat is only for pre-sale, please talk to our support team by opening a ticket, or via our email address email@example.com
Hi guys, I’m trying to contact you to solve two theme problems via firstname.lastname@example.org and email@example.com. Could you please give me an special attention because i need to put my site live very soon.
I saw your email and I got back to you.
Your answer didn’t solve my problem, because I don’t have that shortcode in my WP. Please check my answer in email replied. Thanks.
Still waiting for my problem resolution. If we didn’t solve the problem until tomorrow my client will ask for refund.
We didn’t managed to login into your dashboard because your login credentials doesn’t work. Please check your email.
I emailed firstname.lastname@example.org to get theme updated. Did you get the email and login credentials?
Hi, please check your email.
Do you have the photoshop files for the album cover mockups?
We do. Please send us an email.
Which email address?
Pre-sales question: I’m looking to use this with audio and image galleries – do you have some examples where you can use image galleries on the same page as the audio players? Thanks
Hi! The audio player is working on all pages, including galleries. This is visible in the demo. We also attached a screenshot so you can see.
We hope we answered your question. If you have any other questions or you need further clarifications feel free to send us a message.
I would like to buy and installe the Aqura musicien theme (Like star demo) but I was wandering if I can change the berger menu in home page to the nav menu (Like single demo menu or band demo menu ) .
If I can change it , this is a good choice for me.
Thank you so much in advance for your help.
Thank you for your interest! You can choose whatever menu you want between the two. If you have any other question please don’t hesitate to contact us.
This new update has screwed up my site. I need help on this ASAP. I paid for this theme and now I can’t use it
The DEMO Import doesn’t work. The wordress Importer doesn’t work. The shortcodes are messed up – They don’t work. WP bakery doesnt work. This update really messed it up
Can you open a ticket please and send us your login credentials to check it out?
I tried opening a Ticket but it won’t let me. It says something went wrong. please I need help on this as soon as possible
Hello, It seems like your support expired, this might be one reason for not being able to open a ticket. For additional help you need to renew your support.
I can’t pay for something that’s not my fault. I will request a refund if I don’t get a fix. Your update messing up my site is not my fault. Everything was fine up until your update now you want me to pay for that? Please I need a resolve
Hey Please whats the word on this situation
I will check it personally for you, as our support is only by ticksy.
Error on trying to load Demo content. I increased my Word press memory limit to 512mb but it still will not working.
A communication error occurred: ””
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.
I tried to submit a ticket through the support page but after i it submit it wont pass through. a white and green popup box opens with no info in the box and no where to click.
Hi chuckwill, I check our platform right now and seems to be all right, can you try again plese?
Don’t forgot to tick the WordPress version.
No… still not working. i also get the same error when i try to install the revslider.zip on the add plugin screen. and i don’t know what you mean by “Don’t forgot to tick the WordPress version”?... this is the error.
A communication error occurred: ””
Can you send me via email your login info to check what’s going on?
What is the email
I sent it to email@example.com
Thanks I will answer you in the email.
How do I remove the black bar at the top behind the menu?
Hi! the maggiau ticket on our support it’s yours?
I bought this theme in April 2020 and now I wanted to setup a WooCommerce shop on my site. But I get the message that the templates are outdated. now my shop looks very shitty and I there’s no way to make it look good because the theme itself always will somehow override my shop page setup…
Can you send us a mail with your login credentials to check it out?
Hello ! I updated the theme but the hamburger menu doesn’t work anymore and links are in basic color blue… Could you tell me what could be the problem ? Thanks for your help
Hello, I tried to submit a ticket but i have an error message “Oops, something went wrong” a black dot and a okay button… However, I gave all the informations needed in the text fields
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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