Discussion on AQURA - Music WordPress Theme

Discussion on AQURA - Music WordPress Theme

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372 comments found.

hello i’m trying to open a ticket but nothing works for me. i have installed the theme but after i have imported the data nothing looks good (i have followed the documentation but nothing work) help here please !!

Hello,

Can you send us please a email at themebrothers.co@gmail.com and leave us your login credentials ?

Cheers, TB

Hello, i’m trying to install the demo but nothing works for me. I have imported the data but nothing looks good. I have followed the documentation).. help me please

Please, can you help me ? i Just sent the e-mail

Pease!!! I´m still waithing your help.

this chat is only for pre-sale, please talk to our support team by opening a ticket, or via our email address themebrothers.co@gmail.com

Thank you!

Hi guys, I’m trying to contact you to solve two theme problems via themebrothers.co@gmail.com and aqura.install@gmail.com. Could you please give me an special attention because i need to put my site live very soon.

Your answer didn’t solve my problem, because I don’t have that shortcode in my WP. Please check my answer in email replied. Thanks.

Still waiting for my problem resolution. If we didn’t solve the problem until tomorrow my client will ask for refund.

We didn’t managed to login into your dashboard because your login credentials doesn’t work. Please check your email.

I emailed aqura.install@gmail.com to get theme updated. Did you get the email and login credentials?

Hi, please check your email.

​Do you have the photoshop files for the album cover mockups?​

We do. Please send us an email.

Which email address?

Pre-sales question: I’m looking to use this with audio and image galleries – do you have some examples where you can use image galleries on the same page as the audio players? Thanks

Hi! The audio player is working on all pages, including galleries. This is visible in the demo. We also attached a screenshot so you can see.

https://www.screencast.com/t/iRPPajBdiO https://www.screencast.com/t/gJETThaJXG9f

We hope we answered your question. If you have any other questions or you need further clarifications feel free to send us a message. Thank you!

Hello. I would like to buy and installe the Aqura musicien theme (Like star demo) but I was wandering if I can change the berger menu in home page to the nav menu (Like single demo menu or band demo menu ) . If I can change it , this is a good choice for me. Thank you so much in advance for your help.

Thank you for your interest! You can choose whatever menu you want between the two. If you have any other question please don’t hesitate to contact us.

This new update has screwed up my site. I need help on this ASAP. I paid for this theme and now I can’t use it

I can’t pay for something that’s not my fault. I will request a refund if I don’t get a fix. Your update messing up my site is not my fault. Everything was fine up until your update now you want me to pay for that? Please I need a resolve

Hey Please whats the word on this situation

I will check it personally for you, as our support is only by ticksy.

Error on trying to load Demo content. I increased my Word press memory limit to 512mb but it still will not working.​

A communication error occurred: ””

The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

I tried to submit a ticket through the support page but after i it submit it wont pass through. a white and green popup box opens with no info in the box and no where to click.

HELLO!!!

Thanks I will answer you in the email.

Jay2g87

Jay2g87 Purchased

How do I remove the black bar at the top behind the menu?

Hi! the maggiau ticket on our support it’s yours?

I bought this theme in April 2020 and now I wanted to setup a WooCommerce shop on my site. But I get the message that the templates are outdated. now my shop looks very shitty and I there’s no way to make it look good because the theme itself always will somehow override my shop page setup… any ideas?

Hello,

Can you send us a mail with your login credentials to check it out?

Hello ! I updated the theme but the hamburger menu doesn’t work anymore and links are in basic color blue… Could you tell me what could be the problem ? Thanks for your help

Hello,

Can you open a ticket please and send us your login credentials to check it out?

https://themebrothers.ticksy.com/?envato_item_id=16696753

Cheers, TB

Hello, I tried to submit a ticket but i have an error message “Oops, something went wrong” a black dot and a okay button… However, I gave all the informations needed in the text fields :-(

Hello, It seems like your support expired, this might be one reason for not being able to open a ticket. For additional help you need to renew your support.

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