Reviews for Arcane - The Gaming Community Theme

Reviews for Arcane - The Gaming Community Theme

Cart 1,503 sales
Well Documented

80 Reviews

for Design Quality

slow, pre-fab bad, not the best, not recomendale for gaming or esports

for Customer Support

Outdated, not working as intended, no customer support, no answers on forum or discord. That’s a waste of money and tbh quite criminal, that this theme is still up on here for sale!

for Bugs

malfunctioning theme and no assistance

Author response

We explained several times what the issue is.

for Other

Bad service.
i can understand if it is a free service, but when you get paid then you have to guarantee a decent service.
I have repeatedly reinstalled theme, plugin, with the consequent loss of time and there are still errors and bugs. I don't have the button to delete tournaments, the Battle Royale plugin throws me 256 unexpected errors. there is no way to contact you other than to read thousands of requests in the forum, often without replies. But I paid you and not others. I don't have to search for the answers, you should provide them to me, together with adequate documentation that does not exist, except in a half web page.

for Customer Support

After 4/5 days of use, I therefore modify my rating (which was 5 at the start). No support for direct theme errors... And apparently I'm not the only one waiting for answers on the support forum... It's a shame, because the package is promising but there isn't follow-up when we ask questions... Too bad !

for Bugs

On page /user-registration/ mail is not sent :
global.js?ver=3.6.3:652 Uncaught TypeError: $ is not a function

The function arcane_resend_activation_link is not working.

And impossible to register to support page... if there is no solution, i will ask for a refund !!

Author response

whats the problem with registering in the support page? try our discord :)

for Customizability

Good theme but the issue with permalinks is quite a thing that should have planned before.

for Bugs

support hat in letzter zeit sehr stark nachgelassen teilweise bis zuu 5 tagen wartezeit auf antwort dann werden updates versprochen die nicht kommen

for Design Quality

Amazing looking theme, easy to customize. Support via forum is not as great, but the support given on Discord was super fast and helpful. Thanks a lot to the team!

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