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Hi, I am Buyer of this Theme. I made a site for my Client, but facing little issue in WPML Plugin Pages..
Home Page content are OK in English Page, But Not pulling content in Arabic Page.. Can you please help… Site is Live, so need urgent..I tried to check in your Support Site, but that’s not working..
Site is : www.fanaltasmeem.com
You can mark me an email , i will reply on that with login authentication..
Your query have been responded to the ticket you have open.
Contact form at footer4 doesnt work, the email is set in widget but dont send nothing and doent goes to spam.
The js of the contact form won’t be running due to which you are having this issue. Please contact our supports team by opening at ticket at http://crunchpress.com/support
Our supports team will fix your issue. Also the contact form widget issue has been fixed in our new update of the theme.
Is it possible to place a video in the slide banner ?
The slider used in the Arche theme is the Layer slider plugin. yes you can use the video in the layer slider.
Thanks for helping!
If you face any difficulty after purchasing the theme you can open a ticket at http://crunchpress.com/support
hi, with the slider do I also get all the demo slider show included?
Yes, the demo slides are included in the package but the other images used in the theme are not included. As they are purchased from Shutterstock and we don’t own their reselling/redistribution rights.
how to translate in galery the “all project” and “show in full screen” in another langage please ?
Please open a ticket at http://crunchpress.com/support
Our dedicated supports team will guide you step by step about translating these strings from the theme.
Dear theme makers!
What a great theme!!
Still have a question before buying; how do I upgrade the theme? (by one click?)
Thank you very much for your nice words.
You need to take the backup of your existing theme and then upload the new theme to upgrade it.
Note : Your custom changes in the code files will be lost after upgrading the theme.
For more questions please contact us at
Hi . Is this theme Support arabic (rtl )?
Yes. RTL version is support by this theme.
Does this theme come with a light background option?
Yes. there are background pattern available through which you can select the light , dark and other background you want to have.
This is the worst support forum I’ve ever seen, and nobody answer to my ticket. The template has a lot of wrong things; for example, the quote bar doesn’t work, and the slider in the mobile version is really bad.
Hi sorry for you bad experience. Our support team had a 4 day holiday recently, so we have to deal with a large volume of ticket. We are working hard to catch-up. Soon you will get a response.
The slider has just stopped working, i sent you an email over the weekend but still no reply.
CVan you please help.
Please contact our supports team by opening at ticket at http://crunchpress.com/support
I already did over the weekend. see my message
I sent this message but still no reply. CAn anyone help, nothing chNGED, ALL images And pages are available.
GET http://themackarchitects.co.uk/undefined 404 (Not Found)
curCSS lib.js?ver=1.0:6937jQuery.extend.css lib.js?ver=1.0:6887isHidden lib.js?ver=1.0:6669(anonymous function) lib.js?ver=1.0:5798jQuery.extend.grep lib.js?ver=1.0:753winnow lib.js?ver=1.0:5797jQuery.fn.extend.filter lib.js?ver=1.0:5606jQuery.fn.extend.fadeTo lib.js?ver=1.0:9114processCaption jquery.nivo.slider.pack.js?ver=1.0:136NivoSlider jquery.nivo.slider.pack.js?ver=1.0:141(anonymous function) jquery.nivo.slider.pack.js?ver=1.0:675jQuery.extend.each lib.js?ver=1.0:648jQuery.fn.jQuery.each lib.js?ver=1.0:270$.fn.nivoSlider jquery.nivo.slider.pack.js?ver=1.0:670(anonymous function) jquery.nivo.slider.pack.js?ver=1.0:725jQuery.event.dispatch lib.js?ver=1.0:3076jQuery.event.add.elemData.handle lib.js?ver=1.0:2751(anonymous function) widgets.js:1(anonymous function) @ widgets.js:1
Your ticket is already responded with the solution.
Hi Guys, has anyone of you updated thi theme before? I have an issue on my website and the response from support is update the THEME with new version, the thing is they dont explain what to do inorder to avoid my setting being over written. Can anyone please help?
The support is really strange to be honest
Ignore this message, support came back to me and explained how i can update the Theme.
Thank you for reading
Please stay in touch with the supports team they will guide you each step by step instructions.
4 days ago and no solution; there are a lot of mistakes in this template, like this one:
Shrink the web browser or look your page in the mobile, and you will see that the “Service-Block” is wrong, the columns are not responsive.
And the logo in the mobile is not linked over the image.
And the background is wider than the header and the footer in the mobile version.
And no solution.
Sorry for your bad experience.
This is a valid bug, we are working at update of this theme. I’m going to locate your ticket and putting it on priority.
Hello, I bought this theme and i am having troubles translating a few buttons. How can i send You the print screens so You may help me? thanks
Thanks for the purchase.
We provide all technical support through our ticket system at http://crunchpress.com/support
It provides better tracking and help you receive a fast response.
Please open a ticket there with screenshots.
URGENT! How can I reduce the height of the header and remove transparency? Secondly how can I make the homepage slider start below the header and not under it (the header floats on top of the slider)
Thanks for your purchase.
We answer all technical support issues through our ticket system at http://crunchpress.com/support
Please open a ticket there and our support team will help you with it.
Support team seems to have closed shop, they are not answering to my emails. can you please help.
When setting up services the service URL is not being saved for some services, that means when users click on a service nothign happens. what should i do to ensure that a service URL is being saved? Where is this data stored int he MYSQL DB so that i can change ti directly in the tables, i hava tried looking but so far no luck.
Can you please help. I opened a ticket last week but no answer until now.
I had tried to locate your ticket. It appears its answered and your issue is resolved, this is the ticket ID# 602625 I’m looking at.
Please let me know if I can help you with anything else.
Some strings are not translation-ready. Please fix it in next update so we don’t have to hard-code it each time.
Thanks for pointing out this issue.
Can you please kindly provide us these exact strings by opening a ticket at http://crunchpress.com/support
It will help us push an update faster.
do not want to use Responsive then how ?
This option is not available by default in Arche WP theme.
It requires CSS customization, for this please consult with our tech support through our ticket system at http://crunchpress.com/support
having the same problem that most people are having…save button will go on forever without saving…images will be undefined and 404 are throw in the Arche admin panel…I have created a ticket…#770496 I haven’t seen any responses so far that show a direct fix. Please response.
Your ticket has been answered.
Hi, anyone know where I’m supposed to place the dummy content folder so I can import it from the Arche Tab? I keep getting the “404 Page not found!” page when I click the import dummy content button.
Thank you for your patience,
It usually does not happen. Can you please share the WordPress login credentials with us and open a private ticket at crunchpress.com/support and we will help you out in importing the dummy data on your site.
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