This author's response time can be up to 1 business day.
Hi, Great theme, tried importing the dummy data but can’t find the “Cp custom post Plugin” in the Wordpress plugins directory… Any alternative?
We provide one time free installation and theme setup to our customers. Please open a ticket at http://crunchpress.com/support with your WordPress admin login.
Request ‘Free Theme Installation’ in that ticket and our technical support team will do it for you. They will also answer any additional questions that you have.
You need to install that plugin from the zipfile you did get when you did buy this theme.
Glad to see a customer helping others.
Thank you so much!
Hello, how to create a theme arch-child ?
you have a link that explains how to do with this theme arche?
I’m sorry to let you know that currently Arche does not support child theming. However you can add your custom styles using WordPess Admin > Arche > Styling > Custom Styling
You have to first update theme version to version 1.4 which can be download from here; https://www.dropbox.com/s/y50y9ehcvqutloe/arche.zip. and word
Hi , is it normal that you cannot just install the theme for more 1 week with just the dummy data ? This should be ready to work when someone buys the theme.
I’m going to escalate your ticket, support team will resolve it ASAP.
Sorry for the delay.
Your issues are resolved.
If you are facing anyother problem please feel free to update your existing support ticket.
you had a great theme but l have some problems. l need to translate this theme to turkish. but some of your segment dont have any edit.
for example when we add new projects its done we can write what we want but when we try to translate ” ALL PROJECTS ” it doesnt have any option. we need to translate or edit it.
and we have same problem for ” view more ” section . they can not have any option to translate.
? hope you can help me as soon as possible.
waitiing your solution
We provide all technical support through our support system hosted at http://crunchpress.com/support.
Please open a ticket and our support team will get in touch with you ASAP.
where is my comment
Sometime discussion form at themeforest.net publish comments properly due to HTML code in it. You might be facing this issue due to that. You can contact us at our support system, http://crunchpress.com/support
I’ve had a ticket open for 3 weeks and no fix yet for my ‘team widget’ question. Ticket #185117 and also for a question about author names on posts Ticket #185195
Login details are on this [PRIVATE] Ticket #185908
Sorry for delay in your ticket responses. They were left unanswered due to support staff change and human error at our end.
I seriously apologize for the delay. I’m escalating these tickets, they will be answered within 24 hours +/-
Awesome service as always John, thanks so much to the CrunchPress team for all their help with this theme. It’s really shaping up to be a first class presentation, can’t say enough good things about the CP team and their willingness to get it right! Great customer service!
Thank you so much Ed for this wonderful feedback.
In case of any issue feel free to contact us, we are always here for you.
The issue you pointed out is reported as bug to development team.
It will be addressed ASAP in an update.
I have just installed the theme and doing my page layouts. I notice that all the column shortcodes are not aligned at the top. They look stepped. e,g. first 1/4 column is aligned at the top, next 1/4 column is about 2 paragraphs below it.
Your demo site does the same thing http://themeforest.net/item/arche-architecture-wordpress-responsive-theme/full_screen_preview/6554096
Can you please tell me how to correct this so all columns align at the top?
Thank you in advance.
We provide all technical support through our ticket system at http://crunchpress.com/support
Please open a ticket and our technical support team will help you out.
I have just installed the theme and costumize and create more modules for this theme. the problem when i instal the dummy_content the layout in front dont show our clients like your demo site http://themeforest.net/item/arche-architecture-wordpress-responsive-theme/full_screen_preview/6554096.
Sorry for a delayed response, your message was skipped in comments due to a human error.
We provide all technical support through our ticket system hosted at http://crunchpress.com/support
For a timely response please open a ticket there and our dedicated technical support team will get in-touch with you ASAP.
The “show gallery in full screen” Portfolio does not work.
This link shows the image just wide from the address in the “uploads” folder wp.
Please open a ticket at http://crunchpress.com/support
We provide all technical support through our support system.
If you have already opened a ticket please share its ticket ID# here and I can escalate it.
Thank you also look at the SITEMAP page that does not work too.
Billet ID : #201415
no news ?
Your ticket ID# 201415 is resolved according to technical support.
If you are still facing any issues, please feel free to update this ticket.
Yes, “show gallery in full screen” issue has been fixed.
But, the sitemap page does not always work. It appears blank !
I had escalated your ticket, sitemap issue will be resolved ASAP.
Does your theme support ECOMMERCE eg Woocommerce??
This theme fits a job I have to a tee … except no mention of Woocommerce ..
Greetings! No this theme does not have WooCommerce support added to it. But you can use WooCommerce shortcodes in any theme including this.
Here is a reference guide, http://docs.woothemes.com/document/woocommerce-shortcodes/
Remember, you might need to make customization to the theme for aligning element design of WooCommerce with this product as its not built for WooCommerce by default.
I am very disappointed in this theme;.
Everytime I try to use a new feature of the theme (as I develop it) I find it is broken or otherwise not working correctly in ANY browser. I have been very patient in waiting for some answers to these [reported] issues, but after 2 MONTHS I have not gotten a single answer to a single posted problem – NOT ONE ANSWER.
I have tried to be helpful by sending the solutions that I have found, but I don’t even get a “thank you” in response from the developer. The CSS is not cross-browser ready so, if a feature works in IE it probably won’t in FF or vice-versa. Lots of jQuery errors on validation [LOTS!] – Try validating the demo??
When you configure the jQuery options in the backend, it saves your article text but not your links to other pages (stripped out every time you save). Other plugins (paid versions) I’ve used in other themes for years, don’t work at all with Arche (big problem). I have lost over 100 hours on this clients project resolving the errors in this theme myself because there is no support here.
If this was happening to you, how would you rate this theme?? Don’t say you weren’t warned if you buy this.
I wish someone had posted this info for me …
I’m very sorry for your bad experience. But can we try to resolve it together?
I’m not able to find any message from you here at themeforest.net item discussion section. Do you have opened a support ticket at our support system? If yes, would you please never mind sharing its ticket ID# so I can check it out.
Ticket originally posted on March 3rd, Ticket #172984 (after 4 weeks I resolved it myself, posted the solution to CrunchPress support along with a list of more broken items I discovered).
Be sure to read the whole ticket … If you really aren’t aware of these problems, then John Ailya shouldn’t be handling support tickets for anyone. And, if the theme is “done right” then why is it FULL of Woocommerce code, yet just above you state it isn’t compatible with Woocommerce? When I bought the theme in January, Woo was listed as compatible and the theme, and is clearly coded to integrate Woocommerce, but can’t without errors from jQuery.
I’ve spent many hours in the Arche source code so, I’m real sure about the amount of Woo code in the theme files.
Also, why are there never any updates posted for this theme here on ThemeForest? I get regular updates from all of the other authors I’ve bought from here.
I have gone through you ticket history.
Certainly there is delay from our support and I apologize for that.
We need your FTP login infromation to fix the issues you have pointed out.
As your question about WooCommerce, this theme does not support WooCommerce and it was never advertised as a WooCommerce theme. There is some unused code in our framework for WooCommerce which mislead you to the conclusion that its a WooCommerce theme.
Please update the ticket with requested information.
I guess we are at an impasse. I don’t trust you to login to my server. Furthermore, I don’t need you to upload new files for me, I can do that myself thank you.
What I need is working fixed files. If you have “fixes” for the issues listed in my ticket, then update the theme files here, so I can use “BeyondCompare” to see what code is changed file-by-file and make sure it won’t break any of the 53 problems I have fixed so far myself.
THAT would make me happy.
I have collected the points pointed out by you in multiple responses.
I’m checking theme for these issues, if there are fixes required, for sure I will come up with fixes.
It appears you have closed the ticket at ticket system. If you want to continue communicating, please update the ticket.
I like your theme very much!
I have one issue. In the mobile version of the site the header is not working properly – it steps over the slider and also the links in the top menu don’t work (e.g. email link).
What can I do to fix this?
Thanks in advance!
Please open a ticket at http://crunchpress.com/support
Share a screenshot of the issue you are pointing out and your site URL.
Our technical support team will help you out.
I just want to tell you that these guys have the best support ever! Sounds as an advertisment but they respond me very fast and adequately! Thank you guys!
Thank you so much
This will keep us inspired to serve our customers even better.
We have bought the theme and have been working on it for the last weeks. This is a nice design, however, the very best of it is the support provided.
We have bought several themes throughout the years in Themeforest but none of the authors has offered us so much guidance and help as the CruchPress guys. We want to publicly show our gratitude towards them.
They have really been dedicated with our questions, fixes and issues.
Thanks a lot
Thanks for your kinds words.
This will motivate us to serve our customers even better
CrunchPress Options save changes loading icon keeps rotating. Its not stopping and it kinda bothers my work flow. Dont know whether it has saved the changes or its still saving.
For this issue please open a ticket and our support team will get intouch with you ASAP.
Still waiting on a fix for the header on mobile version…
“Looked at your theme from my iphone. there are apparent issues with the header. Quote request button and slider are off. Any plans on fixing them? http://www.responsinator.com/?url=http%3A%2F%2Fdemo.crunchpress.net%2Farche%2F"
Has been one month. Please release an update or let us know how long it will take.
We are going to release an update today.
Its going to have fix for multiple issues including this.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work