This author's response time can be up to 1 business day.
are the picture in the slides included?
Sure the ‘Layer Slider’ and its slides currently being displayed at demo are included with the theme.
Kind of worried here. Got a tight deadline and running into a couple of snags. Why are you requesting everybody’s admin details instead of fixing the problems and putting out an update?
Main problems sofar is my right sidebar on my frontpage ducks in behind the slider. And my dropdown menu dissapears…
Has there been an update and I just didnt see it?
I found that you cant use a right sidebar. It glitches on the frontpage and it causes the dropdown error. WTF?!
Will check in tomorrow for your response
We are going to release a major update today, its going to have fixes all known issues.
As for as asking for admin details, we try to make it easier for our customers to get the job done for them by our own technical support team.
Sometimes it takes more time to explain then to do the fix ourselves.
If you don’t want to provide the login details, you can always ask for the answers to your questions.
3rd column URL on “Service-Widgets” doesn’t keep the page url. Tried with other widgets (service-2, etc) and it still don’t save de 3rd column url. Will this be fixed on your next update?
We have released an update today, it have fix for this bug.
Do you have tried that?
I purchased the theme today but the dummy data is damage. My web page looks very bad.
Thanks for your purchase.
We provide one free theme installation and setup (dummy data import) to our customers. For this please open a ticket at http://crunchpress.com/support with title “Free Theme Installation”.
Also provide your WordPress admin login info for a fresh WordPress install in it.
Hi… i have installed this theme and clicked on import dummy content.and afterwards when i go to my site, i only see the layout like the demo on your site but no sliders, images , videos etc,,
Are they not included in the dummy content?
Can you please help ?
We provide all technical support through our ticket system at http://crunchpress.com/support
Please open a ticket there and our support team will help you with all these issues.
Hi, sorry for this ….but I have necessity you refound me money…your theme is very bad…I send email Envato for refound
You have great day
What kind of issues you are facing with this theme? Would you please never mind sharing these. There are over 200 satisfied customers and we never received such feedback from any of them.
We provide technical support through our ticket system at http://crunchpress.com/support
Do you have opened a ticket over there? If yes, would you please share its ticket ID# so I can look into your issue.
Hi, ok send me your private email, i send you my credential ftp and you installa this theme equal at your demo….thanks
Dear Cal, the ticket system hosted at http://crunchpress.com/support is private and we will keep all our information confidential.
Please don’t hesitate and open the ticket.
Once opened, please share its ticket ID here.
Hi this is number ticket 225676 Thanks for your support
Your theme setup is completed.
Hi, missing a piece of your demo…but thanks
If something is missing, please feel free to update the ticket and support theme will help you with it.
Hi, sorry but if you look your demo and look my website see for yourself that it is not the same thing…simple no?
As I informed you earlier we manage all technical support through our ticket system, as we have a dedicated technical support team which manages technical issues. We only respond to general queries here at themeforest.net discussion section.
This is why you are requested in earlier message to update the ticket, it will help you receive a faster response.
Ok I re open ticket….thanks
Is there a reason, why, when it first loads, even the demo on here, there is a “}” that appears for a little bit and then it loads?
Also, is it normal that the dummy content doesn’t load like the demo? Just seems scattered everywhere? Am I missing something?
We provide all technical support through our support system hosted at http://crunchpress.com/support
Please open a ticket there with your site URL.
I’ve ran updates and the Services Widget area 3rd column doesn’t hold the link when I hit save. how can this be corrected? I’m wanting to get paid on the balance from my client but they will not pay until this problem is corrected. thank you.
Hi, we had fixed this issue in latest version of Arche theme.
Do you have updated your client site with this version? If not please run this update.
If it doesn’t solve your issue, please open a ticket at http://crunchpress.com/support
where can i find the latest update?
Login into your Themeforest account and go to downloads (Dashboad > downloads)
Same as you downloaded the theme first time.
Hmmm everytime I try to install the theme it gets to 12% to 20% and then stops and goes to an error page.
And now the site wont’ even load…I can’t even log into the dashboard now.
The site was at http://atlantasunroomdesign.net but now since trying to upload the new zip file it does not come up. I’m about to freak out over here cause I would love to get paid on this project and have never had an issue like this with any other theme before.
Don’t worry we got you covered. Please open a ticket at our support system with your WordPress admin login info and FTP login info.
Please see support ticket “Testimonials” ASAP
Would you please never mind sharing the ticket ID#
There is big problem in your package! PLs see it, like css not working:
Pls, write me, asap, i am in deadline, ty sir!!!
Please don’t post your logins here publicly.
We provide technical support through our ticket system at http://crunchpress.com/support
Please open a ticket there and our support team will help you with theme setup.
my site is looking like a mess after installing this theme. www.ecoarchstudio.com please check the problem ASAP.
We provide technical support through our support system at http://crunchpress.com/support
Please open a ticket and our support team will help you with the fixes.
some problem in the site because it is not showing any license file or purchase code. that is y i put the problem here. Please solve it ASAP. i have limited time to complete
I have uploaded a theme with wordpress 3.9 version but theme is not working properly like your demo. Even i have set everything as per theme documentation here is URL: http://techwebsolutions.biz/sudhirconstructions.com/
Also open a ticket (Ticket ID: SZY-837-57994) but i haven’t get any reply. I have very tight deadline and need to deliver project to client in next 2 days.
Please help me i have given you all details like FTP and admin details in ticket. Please reply me as soon as.
It appears you have opened the ticket with Envato support.
Authors provide customer support privately, for a fast response please open the ticket at http://crunchpress.com/support
Our support team will get intouch with you ASAP.
I just Purchase your theme and do all that said in Documentation and the Dummy looks bad, can you help me? I dont want to have problem with my deadeline.
This is my Ticket: #233777
Your theme is installed as on demo. If you have any other question please feel free to update your ticket at support system.
Can I please have a reply to my ticket named “Redo” asap
Would you please share the ticket ID#
I have gone through your ticket history and escalated it, these issues will be fixed ASAP.
I purchased your theme and i just run the installation but yet to get the appearance on the demo.I also run the XML content via wordpress and no positive result.Kindly look into it and help resolve the issue
The site am working on is ’’www.dongabstechnologies.com’’.
Your ticket is updated and we are waiting for you to provide the requested information.
Hello Crunch Press,
i have sent WP and FTP login details to you and I have also submitted a ticket (#195128).
Please, help to look into this – just to have the display on your demo and I am running out of time on this project.
Let me know if you have received the login details
Sorry the ticket number I submitted is #240756 and not #195128.
Looking forward to hearing from you.
Your login details are missing from the ticket ID#240756
All these tickets are private and can only be accessed by our support staff. So don’t worry please share these details.
I have problem. I downloaded dummy content but everything is messed up. All style etc. What I Have to do to fix this?
Please open a ticket at http://crunchpress.com/support
Our support team will do the theme setup and dummy data import for you.
I opened a ticket: #241641
According to your support ticket history, it appears your issue is resolved. If you are still facing this or anyother issue, please feel free to update your existing support ticket or open a new ticket.
Hey guys , I just bought the template and I have few things to fix ,
can you check ticket #244816 when you have a chance.
Thank you for your time!!!
Issue in your ticket ID#244816 is resolved.
WOW , that was fast !!!!
Thank you again for your time and Help.
I opened a ticket 245319 can you reply? Thanks.
It appears your issue is resolved.
Style.CSS is included in theme, there might be some issue during your upload. Please examine the downloaded files locally.
This theme is not working after installing, looking very bad
Please open a ticket at http://crunchpress.com/support with your WordPress admin login info. Our support team will do the theme setup for you.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $19.60