55 comments found.
Hi, I am trying to use the widget that comes with this theme: showcase style 6, but the widget doesn’t work and say that I need to activate the license code. The theme is working fine on every other page but it is not working for this widget specifically. Is this a problem of a plugin that is associated with it? if it is what plugin do I have to install?
Hi, submitted Support Ticket last Monday. What happened to the responses within 48 hours? It is urgent, please respond. Thank you
I have recreated the ticket. I have completed the form but it does not give me an answer, nor a ticket number, nor any kind of information. It just reloads the support page.
Hello! We replied to each ticket. Check your spam inbox.
Submitted Support Ticket nearly a week ago
Submitted Support Ticket nearly a week ago
Hello!
We replied to each ticket.
Can you create ticket again please.
I’ve contacted you two times via a support ticket but no one has replied to me yet.
Hello!
We replied to each ticket.
Can you create ticket again please.
Hi How can I edit the Mobile Menu to make it come from the side and make the menu bigger ? cause its to small to read on Smartphones
Hello! Create support ticket please.
I am interested in buying there are a lot of changes being made, but no update since 2022, so has development stop,ped or have you guys left interest, please advise I do not want to waste money, Sixten and Archee seem to be excellent themes but if they are old I am confused to place order
Archee and Sixten doesnt support day night mode with containers support of elementor, so If its exist please confirm so I place order.
I tried to submit a help ticket but it wont let me click submit. How can I get help on the mobile hamburger menu not displaying on the homepage only?
Hello!
Replied to you in support.
This theme needs an update, outdated woocommerce templates, ACF plugin doesn’t update either. I’d love to have this be updated cause I love this theme and would hate to have to change it for some other theme that receives more frequent updates.
Hello!
All plugins is up to date.
Read the docs please (Plugin Update section)
Hey! My fault, I didn’t read that section of the documentation thoroughly. Thank you! Everything is updated now!
Hello I changed my website address. Where can I enter the license change? Thanks
Hello!
Create ticket in our support. License should be deactivated on previous domain.
Hello, I sell non physical products. I sell services like content writing, translation etc.. I don’t need a shop page. I want to describe my services thoroughly and be able to sell them easily via WooCommerce. I don’t need a membership subscription for my customers either. Is this theme suitable for me?
Is there an option for this theme to have two different languages?
May I ask? How to de-register an old installation from an old url that was never used commercially anyways? So to use a fresh install using my purchase code? Is that a step I need to undertake?
Thank you for your time in reading and for your good work.
Please assist me in deactivating from another test url. The purchase of this theme has not been utilised in any commercial sense. And I have recently moved to a new url. If I am to receive my side of our transaction then I wish to utilise the theme. If not I will seek a refund, which I would rather not do. I do note some other theme providers have a tool to enable fast deactivation processes. If yours do not, I strongly suggest you make such tool available. Please assist me in this process.
Hello!
Mail us via profile page if you cannot create a ticket.
Usually customers deactivate license on old domain before migrate.
I can’t activate the theme. Nor can i change the favicon. Great theme by the way.
Hello! Create ticket in our support please.
hey, i have a lot of outdated woocommerce templates with the latest version of your theme. Have you got updates for them?
Hello!
Contant with our support please: https://docs.vlthemes.com/support/
Hello, how is the front end builder? Will I have any problems?
is there a limit of portfolio items I can have on the homepage?
Hello! Nothing limited. The theme builded on Elementor.
Hello , I really like this theme ! But I have one question : on the page Modern Carousel ( https://wp.vlthemes.com/archee/home-modern-carousel/ ) , Home Parallax , or other one with Slider the mouse wheel can change from 1st to 2nd slide and back , can not reach 3d slide . Is it a bag or something else ?
Hello!
The slider work perfect. Can you explain?
Hello, I seem to not be able to find where could I turn off the sound of menu opening and closing. I only could turn off the sound of the “night/day” mode, but not the menu. I deleted the sound files from “files” area in wordpress, but that seem not be of any help.
Hello!
You can find theme options here: Appearance -> Customize -> Header Options
I used to whip out WP sites seamlessly, but these newer themes confuse the life out of me. I don’t have the time to re-learn these formats. Can I hire someone to do the install to simply look like the layout I saw when I clicked “buy”?
Hello! Read the docs please and follow steps one by one.
Hi, I would like to know why is my score in google page speed in mobile so bad like 29 when the desktop version it’s 91. The mobile score is very important since google is now paying more attention to it. Can you please review if this is a general theme improvement that can be done? Thank you