274 comments found.
Hello, I got some pre-sale questions.
My client is running 2 piano studios in 2 locations. I checked the showcase section but seems all website are related to Architecturer. Do you have any example that this theme can apply to other local business like my client’s one?
the appointment booking seems function not very well, on https://themes.themegoods.com/architecturer/demo/make-an-appointment/ when i click select, it shows a lot of undefined and cannot see next step. Any showcase example can share? Also if it’s possible to add calendar there to let user to select the date as 1st step?
Hi,
Thank you for your interest.
It’s cache plugin issue. I clear cache and you should be able to test the appointment form. Could you please try again. Thank you.
1. Yes you can hide an employee field.
2. You can show location as selection first. Once user select the location. It will display calendar availability for the selected location.
3. Really sorry, you have to select service, location or employee first the it will display calendar availability for the selected ones.
Ok, so can I have different services and price for different location? If no, shall I better use the Kingo theme if I wanna:
- have 2 separate calendars for 2 locations - have separate services and prices for 2 locations
Sorry that I got so many questions need to clarify before purhcase as I wanna choose the most suitable theme for my client, thank you.
You can set different price of service for different location.
But you can create 2 services for 2 different locations and set different prices instead. For example service 1 – location 1 and service 2 – location 2.
purchase code suddenly fails. If your support is expired and need a fix, they will ask you to renew support. Worse theme I have ever purchased. Things do not work as expected, can not activate the theme, and support does not help much when there is an issue
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
If you still have the issue regarding purchase code. Please contact us here https://themeforest.net/user/ThemeGoods we are happy to help.
Hi none of the theme widgets/elements are showing up on my page? Can you please respond to my ticket i’ve submitted or tell me a way to solve this?
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
PRE PURCHASE:
Hi I have a wordpress that’s version 6.3. Is this theme able to function on my latest version of wordpress?
Hi,
Thank you for your interest.
Yes WordPress version 6.3 is working fine with our theme.
Hello, we have managed to fix most of the issues that Achecker said that need to be fixed but it seems that we cannot find solution for this fault and we need you help.
Anchor contains no text.
Line number348 Column number1
Add text to the element or the <title> attribute of the element or, if an image is used within the anchor, add Alt text to the image.
Can you please let me know how we can fix this so we can start building our website?
—> <>>>
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Dear ThemeGoods team, I need to solve some prior purchase questions. I would like to know if your Architecturer Theme is Accessibility Ready or adapted to accessibility WCAG 2.1 level AA, Or if its compatible with dedicated Accessibility Plugins like One Click Accessibility to achieve WCAG 2.1 level AA compliance? Also know if its possible to insert custom logo in the footer different from the header one.
Hi, may I know where can I change the preloader?
Hi,
Thank you for purchasing.
You can adjust the preloader under Settings > LoftLoader Lite
Thank you
Hello good afternoon. I am having a problem with the “Team grid” widget. I am not able to upload photos. The elements that are already have photo and if I add a new member I can’t upload the photo. Can you help?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Bug!
Latest theme update removing the portfolio section. Elementor support told me your theme is not using Elementor portfolio Widget.
Hi,
Thank you for purchasing.
Our theme is not using Elementor portfolio post type on all our demo websites. You can add portfolio widget using Elementor then add/remove portfolio item using Elementor within the page itself.
Thanks.
Getting below errors in condole.
v-tools.min.js?ver=3.13.2:2 `Scroll util from ”/dev/js/frontend/utils/scroll”` is hard deprecated since 3.1.0 – Use `elementorModules.utils.Scroll` instead consoleWarn @ dev-tools.min.js?ver=3.13.2:2
dev-tools.min.js?ver=3.13.2:2 `elementorCommon.helpers.softDeprecated` is hard deprecated since 3.7.0 – Use `elementorDevTools.deprecation.deprecated` instead c
Hello, I imported demo 2 the homepage loads but for all the other pages im getting a 404 error
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I would like to install the Demo “Arch” – how can I do this? I thought, there would be all demos included? Like in the hoteller-Theme?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi Does your theme support RTL?
Hi,
Thank you for interesting.
You can use this plugin https://th.wordpress.org/plugins/wp-rtl/ for RTL support language and theme also use Elementor as the main page builder so you can customise elements alignment from left to right easily.
I would like to purchase this theme, the home-4 demo looks very good on desktop but as soon as i watch it on mobile the text under the caption gets displayed vertically and there is legit no padding on any site the text starts right at the edge of the screen. If you fix it I’ll buy it!
Hi,
Thank you for your interest.
Yes we can definitely fix it for you. Please contact us using the contact form on this page https://themeforest.net/user/ThemeGoods once you purchased.
For some reason, portfolio thumbnail is not correctly positioning when I click the sorting navigation.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi I purchased this theme almost one year a go the project took ages with the client. I had the licence registered on the stagig.domainname.com, how can i move the licence on the final name domain? The stagin does not exist anymore
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
thank you
Hi, i found issue in https://themes.themegoods.com/architecturer/demo/home-4/. Slider text in mobile show 1 line
G’day , does this theme have Photoshop files?
Hi,
Thank you for your interest.
We designed our theme with Sketch app and we can provide you Sketch design file.
Hi can i use the hamburger menu as the main navigation menu (even when entering the desktop version)?
Hi,
Thank you for your interest.
Yes of course you can use the hamburger menu as the main navigation menu on desktop as well.
Hi. Theme is okay, but i have major problems with your registration. Upon connecting to Site Kit by Google my registration dissapears (the serial is not entered, and when I enter it, it says that it’s registered to another website), 50% of website created also dissapeared and I’ve lost 10 hours of work because of it.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi! I bought the theme over 6 months ago and my support ended just recently. Does the theme templates and demo pages, expire with the support? Also, I trying to make the header visible in a single blogpost page and unable to do so.
Hi,
Thank you for purchasing.
No, all theme functionalities are not expired with support. Only you can’t submit a ticket when your support period is expired.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
