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Thank you for considering Arctic for your project. Yes we can modify that for you.
Hello dear, i wanted to buy this theme, i checkout that a few days ago when 29$, but now is 59$ ! Why expensive? please help me dear.
The Theme was on Holidays Sale – 50% Off only for a limited time, But since yesterday the offer is not valid so now is on the regular price.
Thank you for considering Arctic,
why when i go to inspect element the site is not showing
i think it’s a bug..
is there a fix for that?
I tested out in my end and it works normally. Please check the image in this link.http://i.imgur.com/FVIkq37.jpg
Probably the browser you are using is causing the issue?
Also love the theme, but the same quistion as bmipp, is it possible to set the grid for the projects to two columns and full width? thnx!
Thank you for considering Arctic,
Yes! we can do that for you it will look like in the images below.
Thank you for your answer, but this is not what i mean.
Can it be two columns in? These are 4 columns. Thanks again.
Yes that is possible too, but i’m afraid that they not much will be visible under the first two items. You can choose the three column if that seems too large. See the images below.
If you have any further questions, feel free to contact.
ok, thnx! This is a big help!
I can’t open ticket on your support site, it say Purchase Code Not Verified.
I’ve a problem about google map on my web site http://www.kladesignstudio.co.th/index.php/contact/
It seem google map doesn’t work on my web site.
Can you please open a ticket on our Support Forum and provide us your login informations in private so we can fix this problem,
Considering buying the template, wondering if the homepage can scroll down to add more sections. With an arrow pointing down to access more info. (blog posts, partial portfolio, some services…)
Thank you for considering Arctic for your project. Yes we can turn on the WP Editor and you can add more content, but i have to inform you that visual composer it is not included within the theme.
Thanks for your reply. What Page Builder do you use with this theme?
Arctic Theme it is a template theme based and we haven’t used any builder. Just for information, we have tested visual composer in Arctic and it works fine.
I only have one question.
When i put images inside a portfolio Project, they get bigger, and it is not possible to view them in normal proportion when i slide them.
In portraid mode this is fixed, but i can´t slide the images.
Even if you use the portrait mode the slider should work properly.
Can you please open a ticket in our support forum providing your login information so we can check and fix the issue.
I´ve created a user on umbrella support. I put the Purchase Code and click verify, but does´n´t make anything…
Can you please help me thru this channel?
Please send an email at email@example.com describing your problem with your login informations and we will help you through email as soon as possible.
I can not edit Contact page map. I can not write any characters into Search box. This is console log:
And Google map on front end is not working.
We apologize for this, we will update the theme today with a fix for the Map.
You will be notified via email when to update the theme. Also if you don’t want to wait till the update approves, you can contact us in our support forum with your login informations in private and we will fix it for you as soon as possible.
Page Blog does not show any content?
To create a Blog page please follow these two steps:
1. Create a new page with Default Template.
2. Go to Settings > Reading and select your Posts page that you just created.
If you need more help, feel free to contact us again.
Thank you. I got it.
The Portfolio items’ title is no longer breaking into 2 lines as it did before. I have not updated the theme and I am running v2.6 (that’s what theme’s detail shows). What broke the feature? I can see the code being rendered on the page, but it’s not being honored, meaning that even if there’s a breakline in the html code (which used to work when last touched the site a year ago), now it’s being ignored entirely.
Never mind… I had those BR specifically set to display:none in the custom CSS in the customize section because it would break the portfolio grid on some categories. Too bad out of the box there is no option to span to rows for the portfolio post title.
I am glad you figure it out. The latest version of the theme it is 3.3.9 and the projects grid issue has been fixed in the updated versions.
Please let us know if you have any other question.
Thank you for your kind reply. I do have an additional question:
When I got the theme, you resolved an issue that was breaking the portfolio grid (I gave you access to the site to do so), but I never got a log of what you changed which I could keep as reference.
Now I was finally able to move the site and update to 3.3.9 version of the theme and I am testing them on a temporary stating site (the live site is still on 2.6). Unfortunately that broke features once again
While I was able to get back one of the features you help me add (listing project in alphabetical order) by overriding the template-projects.php and template-projects-grid with the files from the theme on the live site with 2.6 version, the new theme, grid alignment is once again completely out of whack (something is wrong with the “mixitup” library… how can it be fixed and are you using mixitup 3.0?
Can you please open a new ticket in our support forum providing your login information so we can check and fix all the issues.
Great theme guys, where can I put the categories on top of the projects page?
Please go to Options > Branding > Enable or Disable Project Filter > Select Enabled.
Let us know if you have any other question.
Hi, I just used Poedit to translate the titles on the contact page. But nothing happens… Have I missed something ?
After you translate everything, you need to put the .po and .mo files into lang folder which can be located in theme root > lang.
You also need to define that translation in wp-config.php so the next time the site loads it will load with the new translation.
Put this line of code in wp-config.php in the wordpress root folder
define (‘WPLANG’, ‘um_lang’);
If you are still having issues, please open a new ticket in our support forum and we will assist you to fix the issue.
Thanks you, I tried it but nothing happens..
I directly make the change in the .po and .mo (which is not editable, I only can edit .po) directly in the folder ‘lang’
I put this line of code in wp-config.php in the wordpress root folder define (‘WPLANG’, ‘um_lang’);
But nothing happens..
I can’t open a ticket because my support is expired. But this is very important.
Can you help me ?
Please provide your login information in this email (firstname.lastname@example.org) so we can see what is the problem in your website.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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