This author's response time can be up to 1 business day.
You mentioned that, for the problem with the new TinyMCE 4, we should “open functions.php and comment line 14 or remove it.” Can you please confirm the content of that line so I know I’m commenting out the correct line? The editor in WP doesn’t show line numbers and I know sometimes that can change depending on where you’re viewing it.
Never mind – I see that the theme has already been updated. Thank you!
Glad to hear that.
Where i can set a new main page (not as homepage) with blog template?
i dont have any blog tamplate on tamplates list.
And is it possible to set black (and not withe) background during loading page? Thanks
For the best experience and a great reponse,
can you please move this to our support forum at Support
Hi!! Im trying to instal it in wordpress 3.8.3-es and I got a message like this:
Can not unrar. Te theme has not the style sheet style.css
Hope you can help me!!
This line: style.css</code
Please install Arctic.zip a file within the complete package you got from Themeforest, do not try to install Umbrella Package.zip
Quick question, I just wanted to know how to make the body copy a few point sizes bigger? Can you please help me out with that?
Thanks and again, amazing work!
Firstly this theme is amazing!! So clean and easy to use!!!
Since i upgrade to word press 3.9 the visual editor has ceased working properly. I tried to install the update and i got this message
“An error occurred while updating Arctic: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”
Thanks for that kind comment mate.
Can you try to install Arctic from the FTP Client please ?
Okay so i registered on both HelpDesk and Support and Umbrella.
At HelpDesk: there is no ‘submit ticket button’
At Support: it can’t verify my purchase code (and yes i took the one from the txt file downloaded from my downloads).
Yet! My question is simple!
I want to add two markers in my contact us Google Maps Page and when you click on them (information boxes) should pop-up with more details like you can see in this demo i made using Google Maps Maker.
Please let me know how i can do so.
This is pretty urgent.
Btw i didn’t mean Google Maps Page, i meant the Contact Us Page.
And i was referring to changing the map.
Hope you can help me out here, i don’t see the point in using the support website.
Thank you =)
It seems this one needs more technical knowledge so,
can you please move this to our support forum at Support
PS : make sure you have registered with the same username that you have on Envato.
Thank you but i already Registered with the same name and the it still says Invalid Purchase Code.
Please let me know how to solve this regardless of where.
Or please find out the problem with the umbrella support page and let me know asap.
It even took my Envato Profile picture from my Envato account to the Support Website!
So the next step is to open a new ticket, where you have to choose a Theme from the drop-down and then verify the Purchase Key.
Please understand this,as this is important, because comments are way to in-appropriate.
I did so and it still tells me ” Not Verified”
At our forum, there are tickets yet, so it means the system works fine, just make sure you are placing the Purchase Key, something like this : 45f8cbf0-4529-4624-948d-65f21d0f6712 .
I did so!
Please send me your email to send you a screenshot!
This will prove that i have done all the steps correctly!
Please also keep in mind that i have done this many many many times before.
Please send me the screenshot at email@example.com
Thank you, i’ve sent the email again =)
Sorry for that, now you can make support requests.
Great! Thank you =)
ok, so it said that it was verified, but when i create a ticket it just refreshes the page without verifying that it was submitted or even appearing in my account details.
Is that normal?
Can you try it now.
Sorry for this, but we moved to this new system and there might be some problems.
Thanks for your patience.
I’ve actually just posted 4 tickets, hope you can let me know.
Thanks again =)
actually just 3
will respond right now
Another quick question =)
An how to i make the Projects Grid Page 2 Projects per Row instead of 4
Can you clarify – Is this a one page site, and ajax makes it appear multiple pages? Or when you say full ajax do you just mean the image sliders are ajax?
Thanks…about to buy.
No, Arctic is not one page site, Arctic is an Ajax Navigation site, which means only the dynamic part of pages get’s loaded while navigating between pages.
Is it necessary that names of categories in which portfolio section of website order alphabetically ? Please help me.
Can you submit this at http://support.umbrella.al and our team will help you with that.
Hi, I can’t find the way to upload logo image, to select the template opcion (black, white, menu up/down)
Is it possible a wrong instal?
Go to wp-admin>Options>Branding
ok thanks a lot
Is there a way to have both the video and slider’s on the homepage, I would like to use both of them.
Can I add music to the home page?
The little loading circles can I change those to part of my logo, if so how?
Real quick (hopefully I can do this without having to do the support page loops)
How can I get the boxes on the blog page to be all the equal size without having to adjust each and every featured image size?
Than we will stick to our support forum.
Hi, I would like to add a footer, I made a request for membership at Support 4 days agos but still no answer…
Unfortunately Arctic does not support a footer.
Hi, I’ve installed the theme perfectly but I have an issue: when I open from a smart phone or some computer, the brand logo is on the midle of the site.
How can I fix that?
Thank you very much!!
This is left there in purpose as many users liked that but if you want to remove it please go to Options – Main – Custom CSS and paste this :
Thanks! But the logo is still there.
- Is it possible to insert logo at the center of the home page? instead of text or label.
Can you try this CSS please ?
Unfortunately this is not possible out-of-the box.
Good morning. How I can put as fixed buttons of Social Medias in the “home”?
I tried to log in in new support site, but my login show error and when i tried to do a new sign up show user already register.
Please, i just need to take off the heart icon:
I would like to take off the heart in this page, is it possible? http://www.vyaaweb.com/vvarquitetura/2014/01/27/apartamento-jp-rio/
Please go to Options – Main – Custom CSS and paste this :
not working! Any other suggestion?
Can you send me your site URL please ?
Can you try to add that rule at style.css as well.
I did this and the heart still there!
Than i have to ask you to open a ticket at our support forum at http://support.umbrella.al as we need to exchange private data in order to do that customization personally.
just purchased. love it. so easy.
question – how do I add social media icons with links to the footer? I found ‘social’ under options and added rows for facebook and pinterest. but, now how do I get the icons with links onto the site in the footer?
When you go to Options – Social Networks you can add there as many Social Networks as you need, and they will appear on header if your menu is on bottom, or the vice/versa.
Can I change the opacity of the matchpoint text box?
Hi, I did the sign in in your support page to open a new ticket, but when I put my purchase code, the page say: “Not Verified”. I tried everything.
I need a help asap.
I Would like to put the Arrows Enable in fancybox mode in the project page.
How Can I do it?
Because if you see in the page code, you can see the arrows is there, but the css display is none. If I force the css display like “block”, the arrows show, but doesn’t work.
You have to place more than a single image on the slider in order to show arrows.
Tks, but in this case I have to create one unique project and create slides!
But I would like to have the arrow change de project photos, and not the slides in the same project. Like, I click in the arrow and change the project photo.
Could I do it in the theme admin or in the script?
Well this is beyond what Arctic offers, but you can edit template-projects-grid.php
Hi I tried to change the whole menu background to a transparent o.5 black (incl submenues also), but can’t find the css. I found the css for the background, but not for the menu buttons itself, they remain like layered added, when changing the menubackground to rgba xxx o,5.
Hope you can help me with that.
Hi I did most of it myself, but I cant find the child menu css
Done, thx ,.-—-—-—-—-—-—-—-—-——9
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $13.50
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work