156 comments found.
hi there! i just checked your preview because it looks very nice to me. but the projects grid it not working on firefox. can you tell me what is going wrong? thanks in advance, kj
Hi @kjev,
Maybe it was a cache issue, can you please take a look at the demo in the Firefox browser again, as we’ve just cleared the cache of the theme.
Feel free to ask for anything you need.
Kind Regards
the project grid on the design agency template startpage is showing up now, but i’m not able to filter the projects. but that is only on the startpage, when i’m changing to one of the projects-grid-pages the filter is working fine.
Kindly check your email on the new update.
Hi @shariqnasser,
We’ve just contacted you through email, can you please check it?
Feel free to ask for anything you need.
Kind Regards
I’ve got your email and replied to it. I’ve also sent my old email. Kindly check. Thank you.
Gentle reminder to check my email and respond. Thank you.
Hi,
We’ve already responded to your email telling you how to proceed with the theme update.
Feel free to ask for anything you need.
Kind Regards
Received. However, the issue is not yet resolved. Kindly check your email, I’ve explained it there. Thank you.
hello.. hi.. just gentle reminder to look into the matter.
Hi @shariqnasser,
We’ve just responded to your email, can you please check it?
Feel free to ask for anything you need. Kind Regards
The issue is successfully resolved to our full satisfaction. As always, you have exceeded our expectation. Kudos.
You’re welcome anytime 
Feel free to ask for anything you need.
Kind Regards
Hello. Neuron Core is having problems with Elementor. I’m having problems on all my sites. Neuron Core elements do not work. When I disable Neuron Core it works, but when I do this the theme functions are not used. How can we solve the problem? When will the update come?
Hi,
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.1 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Hi! Updating to the new version of elementor removes all the neuron core elementer elements and breakes my websites. I did a roll back to 3.15.3 and that fixes the issue. Is this a known issue of your theme or elementor? Can you reproduce this? Mark
Hi,
Elementor has just released an update, that will solve this issue, so please make sure that you’re running the latest version of the Elementor plugin which is version 3.16.2.
Feel free to ask for anything you need.
Kind Regards
Thanks! Fixed.
You’re welcome
Hi,
I tried to import the demo data but I’ve got an error message:
An error occurred while fetching file from: https://neuronthemes.com/arkhitekton/demo-importer/content.xml! Reason: 403 – Forbidden.
How can I fix it?
Best Regards, D.
Hi @davidsky,
The support team have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi – we are having an issue with the Elementor plugin (version 3.15.3) – it is greyed out when editing. I have updated the theme to latest files (Arkhitekton Theme Version 1.3.1 Neuron Core Plugin 1.2.8 (I deleted neuron core plugin and reinstalled and got version 1.2.8)), all plugins are up to date, server requirements are all correct. I deactivated all plugins except elementor and brought each one in separately and the issue is with Elementor and Neuron Core plugin.
How can we solve this issue please.
Hi @Simonmaritz,
Can you please reach us at our support system or via the contact form in our profile, so we can take a look at your site.
We’ve already tested the latest version of Elementor with our theme, and it is fully compatible.
Feel free to ask for anything you need.
Kind Regards
Good morning – we have reached out to you on the support system but unfortunately no reply. I can’t submit a support ticket as a our support has expired but this is all to do with the theme and not something we have added third party. Please can you give us some help on this – Elementor is all greyed out and we can’t edit pages.
Hi,
We’ve checked our support system thoroughly, but it seems that we couldn’t find any tickets of yours.
To provide you with the best assistance, we kindly ask you to contact us via email at info@neuronthemes.com. This way, we can address your specific needs more effectively and ensure a swift resolution.
Feel free to ask for anything you need.
Kind Regards
Woocommerce continues for many months notifying of obsolete templates in its theme:
La version 5.3.0 de arkhitekton/woocommerce/cart/mini-cart.php está obsoleta. La versión del núcleo es la 7.9.0,
La version 3.3.0 de arkhitekton/woocommerce/product-searchform.php está obsoleta. La versión del núcleo es la 7.0.1,
La version 3.5.1 de arkhitekton/woocommerce/single-product/product-image.php está obsoleta. La versión del núcleo es la 7.8.0,
Hi,
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.0 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
I’m sure I’m using the latest versions of all plugins.
The notice has been going on for more than a year, in one of the templates and now there are three affected templates. You are not keeping a good control of updates in your template. There’s no more.
Hi,
We’re sorry for the late reply, we were on holiday.
The team has already released an update of the Arkhitekton theme (version 1.3.1) to fix the issue, so please make sure you’re running the latest version.
Feel free to ask for anything you need.
Kind Regards
Hello, Can you tell me if there is a problem with the last version of Wordpress (6.2.2) and Elementor 3.13.1?? Because i cant edit pages with elementor there is a loading in editor and i cant do anything.
Hi,
The Arkhitekton theme is fully compatible with the latest versions of WordPress and Elementor. However, it is essential to ensure that you are running the latest versions of both the Arkhitekton theme and the Neuron Core plugin.
To resolve the issue you’re facing, we recommend updating your theme to the latest version. The theme update usually includes bug fixes, improvements, and compatibility enhancements with the latest versions of WordPress and Elementor.
Arkhitekton Theme Version 1.3.0 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
You can contact us via the contact form available in our profile, and our support team will be happy to help you resolve this issue.
Feel free to ask for anything you need.
Kind Regards
Thank you very much. I had the 1.3.0 theme version but 1.2.2 neuron core. I updated and everything works fine.
Very glad to know.
Feel free to ask for anything you need.
Kind Regards
Hi! I would like too disable the revolution slider for mobile for performance. The problem is I cant seem to save the setting to disable it for mobile. It is not saving the setting. When I refresh the page its back on. Please help me out!
Btw; I see the theme is using an old version.
Let me know!
Thanks in advance.
Hi,
Regarding your issue with disabling the slider for mobile, we recommend that you contact us through our support system at https://neuronthemes.ticksy.com/ for further assistance, as we use comments more for pre-sale questions. Our support team will be happy to help you resolve this issue as soon as possible. We can also provide you with the latest version of the plugin, as we’re going to include it on the theme package also.
Feel free to ask for anything you need.
Kind Regards
Hi,
I’m interested to buy your theme, this one : https://neuronthemes.com/arkhitekton/home-classic-agency/I checked this version on IPAD, when I look at the theme horizontally on Ipad, there is a large white space on the right when you scroll on the left, the site is not fixed, is this normal ?
I would like to buy this theme, I proposed this theme for a customer but he is really upset by this bug on IPAD.
Thanks
Hi,
Thank you for your interest in our Arkhitekton theme. We’re glad to hear that you’re considering purchasing it for your customer’s website.
Regarding the issue you mentioned on iPad, we’ve extensively tested the theme on multiple devices and browsers, and we haven’t come across the same issue you described. It’s possible that the display issue is specific to your iPad’s settings or browser configuration.
However, we want to assure you that if you do experience any technical difficulties after purchasing the theme, we’ll be more than happy to help you resolve them. Our support team is available to assist you with any questions or issues you may have.
We hope this information helps you make an informed decision. If you have any other questions or concerns, please don’t hesitate to reach out.
Kind Regards
Hi,
Thanks for your quick answer and details. However I made a video to show you, I made it from my laptop but in real on IPAD it’s the same.
As I explained to you, your theme floats on Ipad. I made the comparison on another site that I created and the site does not move.
This is the link : https://campana-raphael.fr/video.mp4Thanks
Hi,
We would like to apologize for the delayed response to your inquiry regarding the Arkhitekton theme. We were on holiday and unfortunately, we were not able to attend to your request as promptly as we would have liked. We appreciate your patience and understanding.
We also wanted to thank you for bringing the issue with the theme to our attention. Our development team has addressed the bug and it has been resolved. Your feedback is important to us, and we are always striving to improve our products.
Feel free to ask for anything you need.
Kind Regards
Hi,
Thanks a lot for your update !
I finaly bought your theme and install it : http://bertinam.cluster015.ovh.net/3300-1625-13/campana/I tried to import the demo data but I’ve got an error message :
Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: https://neuronthemes.com/arkhitekton/demo-importer/content.xml! Reason: 403 – Forbidden.
Do you know where the problem came from ?
Thanks
Hi,
Thank you for your recent purchase of our theme. We appreciate your support and trust in our product.
While the comments section of the theme serves as a platform for general discussions and community engagement, our support system is specifically designed to provide personalized support tailored to our customers’ needs. By contacting our support system, you will receive faster and more efficient assistance from our team of experts.
To ensure that you receive the best possible support experience, we kindly request that you direct any future inquiries or requests for assistance to our support system. You can access our support system by the following link:
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi,
Wordpress 6.2, Elementor Core 3.12 and Elementor Pro 3.12 updates are released. It gives a warning message that the Neuron Core is not compatible as it has only been tested till Elementor 3.4.2.
Please advise whether it is safe to update to Wordpress 6.2, Elementor Core 3.12 and Elementor Pro 3.12 after testing.
If, in case, it is not safe when would you release a compatible version?
I’m using it for the website – https://Dubai3DDesignsUAE.com/
Awaiting your earliest response.
Thanks and Best Regards.
Hi @shariqnasser,
We’ve done some tests and the latest Elementor version is running alright with the latest version of our theme, there won’t be any issues.
But, if somehow you face any issues, please contact us so we can look at them.
Feel free to ask for anything you need.
Kind regards
Hi,
Updated https://Dubai3DDesignsUAE.com/ with Wordpress 6.2, Elementor Core 3.12.0 and Pro 3.12.0. Works fine. Thanks.
Very glad to know
Feel free to ask for anything you need.
Kind Regards
Am I correct, that there is no global setting for portfolio footer to assign Elementor footer Template?
I can assign on the portfolio items individually (one by one) but not to all items, there is no footer setting in the customizer for portfolio items.
Hi,
Sorry for the late reply, somehow we missed your comment.
You can assign one footer to the entire site by going to Dashboard > Appearance > Customize > Footer. If you want to set a different footer for a specific page, you should go to Page Settings > General > Footer.
And unfortunately, no theme option allows you to display a footer only for portfolio items.
If you need more help, please reach us via our email: info@neuronthemes.com
Feel free to ask for anything you need.
Kind Regards
Hi there, I want to use the layout of the project “The gleaners”, and I’ve met couple of issues. Screenshot: https://ibb.co/M7ZQ4R1 1. How to remove the section in the red area circled on the top? 2. How to change pictures at the bottom? I’ve tried to replace the “place holder” images from the content area, also tried to upload image from the “Portafolio Item Gallery” and didnt work.
Looking forward for your reply, Many thanks
hi, may I have your support with this one? our project is currently stuck on this modification, thanks.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please reach us at our support system, or via the contact form in our profile, as we use comments more for pre-sale questions?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hello, how to change the layout for blog post?
hi, may I have your support with this one? our project is currently stuck on this modification, thanks.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please reach us at our support system, or via the contact form in our profile, as we use comments more for pre-sale questions?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi there, How to change background color of the left side menu in “ARCHITECTURE STUDIO” template? Looking forward for your response, thanks.
Hi,
Please go to the Architecture Studio homepage, at the top bar, click on Edit with Elementor button.
Then use the page navigator to find the section that holds the side header and go to its style tab and there you can change the color.
For more, please reach us at our support system, as we use comments more for pre-sale questions.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
problem solved, thank you!
You’re welcome anytime, feel free to ask for anything you need.
Kind Regards
Hi,
Elementor Core 3.11.0 and Elementor Pro 3.11.0 updates are released. It gives a warning message that the Neuron Core is not compatible as it has only been tested till Elementor 3.4.2.
Please advise whether it is safe to update to Elementor Core 3.11.0 and Elementor Pro 3.11.0 after running your tests.
If, in case, it is not safe when would release a compatible version?
I’m using it for the website – https://dubai3ddesignsuae.com/
Awaiting your earliest response.
Thanks and Best Regards
Hi @shariqnasser,
We’ve done some tests and the latest Elementor version is running alright with the latest version of our theme, there won’t be any issues.
But, if somehow you face any issues, please contact us so we can look at them.
Also, for future updates, you can check by emailing us at info@neuronthemes.com, as we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind regards
Hi,
Updated https://Dubai3DDesignsUAE.com/ with Elementor Core 3.11.0 and Pro 3.11.0. Works fine. Thanks.
Very glad to know
We have a pending ticket (#3114137) with major issue pending for many months without receiving any response, except the ready-made answer to update to the latest versions… Is there anyhting to expect from your support team, or should change theme?
Hi,
We’re sorry for the late reply, somehow we missed your ticket.
We’re seeing that the support team have already helped you on solving the issue, so if you still need help, please reach us.
Kind Regards
Neuron Core plugin breaks Elementor. Please make an update to the whole theme! time scedule for update?
Hi,
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.0 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
After several tests we have detected that your template does not work correctly in PHP8
We have disabled all but the basic plugins clear cache, the error continues.
We have reactivated all plugins and template change. The error disappears.
We have reactivated everything including your theme and downgraded to PHP7 and the error is gone.
Is your template stable on PHP8? Apparently not. You also need the templates that are linked to WC to be updated:
Version 3.3.0 of arkhitekton/woocommerce/product-searchform.php is deprecated. The kernel version is 7.0.1,.
Multiple errors in apache:
Sun Jan 22 11:43:50.418800 2023 pid 903720:tid 140294122616576 AH01071: Got error ‘PHP message: PHP Warning: Attempt to read property “max_num_pages” on string in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php on line 82PHP message: PHP Fatal error: Uncaught TypeError: implode(): Argument #1 ($pieces) must be of type array, string given in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php:88\nStack trace:\n#0 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php(88): implode(’\\n’, NULL)\n#1 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/templates/taxonomy/shop.php(126): neuron_pagination()\n#2 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(785): require(’/home/XXXXXXXri…’)\n#3 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(718): load_template(’/home/XXXXXXXri…’, false, Array)\n#4 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)\n#5 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/woocommerce/taxonomy-product_cat.php(24): get_template_part(‘templates/taxon…’)\n#6 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template-loader.php(106): include(’/home/XXXXXXXri…’)\n#7 /home/XXXXXXX…’, referer: https://www.XXXXXXXXXXXXXXXXXXX.es/contacto/ Sun Jan 22 11:43:50.714632 2023 pid 903720:tid 140293521254144 AH01071: Got error ‘PHP message: PHP Warning: Attempt to read property “max_num_pages” on string in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php on line 82PHP message: PHP Fatal error: Uncaught TypeError: implode(): Argument #1 ($pieces) must be of type array, string given in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php:88\nStack trace:\n#0 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php(88): implode(’\\n’, NULL)\n#1 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/templates/taxonomy/shop.php(126): neuron_pagination()\n#2 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(785): require(’/home/XXXXXXXri…’)\n#3 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(718): load_template(’/home/XXXXXXXri…’, false, Array)\n#4 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)\n#5 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/woocommerce/taxonomy-product_cat.php(24): get_template_part(‘templates/taxon…’)\n#6 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template-loader.php(106): include(’/home/XXXXXXXri…’)\n#7 /home/XXXXXXX…’, referer: https://www.XXXXXXXXXXXXXXXXXXX.es/contacto/ Sun Jan 22 11:43:52.790544 2023 pid 900541:tid 140293881976576 AH01071: Got error ‘PHP message: PHP Warning: Attempt to read property “max_num_pages” on string in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php on line 82PHP message: PHP Fatal error: Uncaught TypeError: implode(): Argument #1 ($pieces) must be of type array, string given in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php:88\nStack trace:\n#0 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php(88): implode(’\\n’, NULL)\n#1 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/templates/taxonomy/shop.php(126): neuron_pagination()\n#2 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(785): require(’/home/XXXXXXXri…’)\n#3 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(718): load_template(’/home/XXXXXXXri…’, false, Array)\n#4 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)\n#5 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/woocommerce/taxonomy-product_cat.php(24): get_template_part(‘templates/taxon…’)\n#6 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template-loader.php(106): include(’/home/XXXXXXXri…’)\n#7 /home/XXXXXXX…’, referer: https://www.XXXXXXXXXXXXXXXXXXX.es/articulo-XXXXXXX/relojes-para-mujer/
DEFINITELY, AFTER SO MANY BAD TIMES, THEME CHANGE.
Hi @borja,
Can you please reach us via the contact form in our profile, we’ve already tested our theme with PHP 8, and everything works alright, just make sure that you’re running the latest version of the theme.
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.0 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Thank you for your response and recommendation. Yes, I am using the latest versions.
But I start the template change process.
Hi,
If you still want to continue with the Arkhitekton theme, you can reach us via the contact form in our profile, and we can help you from there.
Feel free to ask for anything you need.
Kind Regards
Hello, following comment of shariqnasser i have a compatibility issue between elementor 3.6.6 and Neuron core (1.2.7) Did all classical test (desactivating/reactivating) confirming Neuron core is the problem. As a result bug is “Elementor Widget Panel Not Loading” see https://elementor.com/help/elementor-widget-panel-not-loading/ Thx
Hi,
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.0 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
