140 comments found.
We have a pending ticket (#3114137) with major issue pending for many months without receiving any response, except the ready-made answer to update to the latest versions… Is there anyhting to expect from your support team, or should change theme?
Neuron Core plugin breaks Elementor. Please make an update to the whole theme! time scedule for update?
Hi,
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.0 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
After several tests we have detected that your template does not work correctly in PHP8
We have disabled all but the basic plugins clear cache, the error continues.
We have reactivated all plugins and template change. The error disappears.
We have reactivated everything including your theme and downgraded to PHP7 and the error is gone.
Is your template stable on PHP8? Apparently not. You also need the templates that are linked to WC to be updated:
Version 3.3.0 of arkhitekton/woocommerce/product-searchform.php is deprecated. The kernel version is 7.0.1,.
Multiple errors in apache:
Sun Jan 22 11:43:50.418800 2023 pid 903720:tid 140294122616576 AH01071: Got error ‘PHP message: PHP Warning: Attempt to read property “max_num_pages” on string in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php on line 82PHP message: PHP Fatal error: Uncaught TypeError: implode(): Argument #1 ($pieces) must be of type array, string given in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php:88\nStack trace:\n#0 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php(88): implode(’\\n’, NULL)\n#1 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/templates/taxonomy/shop.php(126): neuron_pagination()\n#2 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(785): require(’/home/XXXXXXXri…’)\n#3 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(718): load_template(’/home/XXXXXXXri…’, false, Array)\n#4 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)\n#5 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/woocommerce/taxonomy-product_cat.php(24): get_template_part(‘templates/taxon…’)\n#6 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template-loader.php(106): include(’/home/XXXXXXXri…’)\n#7 /home/XXXXXXX…’, referer: https://www.XXXXXXXXXXXXXXXXXXX.es/contacto/ Sun Jan 22 11:43:50.714632 2023 pid 903720:tid 140293521254144 AH01071: Got error ‘PHP message: PHP Warning: Attempt to read property “max_num_pages” on string in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php on line 82PHP message: PHP Fatal error: Uncaught TypeError: implode(): Argument #1 ($pieces) must be of type array, string given in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php:88\nStack trace:\n#0 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php(88): implode(’\\n’, NULL)\n#1 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/templates/taxonomy/shop.php(126): neuron_pagination()\n#2 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(785): require(’/home/XXXXXXXri…’)\n#3 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(718): load_template(’/home/XXXXXXXri…’, false, Array)\n#4 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)\n#5 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/woocommerce/taxonomy-product_cat.php(24): get_template_part(‘templates/taxon…’)\n#6 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template-loader.php(106): include(’/home/XXXXXXXri…’)\n#7 /home/XXXXXXX…’, referer: https://www.XXXXXXXXXXXXXXXXXXX.es/contacto/ Sun Jan 22 11:43:52.790544 2023 pid 900541:tid 140293881976576 AH01071: Got error ‘PHP message: PHP Warning: Attempt to read property “max_num_pages” on string in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php on line 82PHP message: PHP Fatal error: Uncaught TypeError: implode(): Argument #1 ($pieces) must be of type array, string given in /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php:88\nStack trace:\n#0 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/includes/functions/neuron-functions.php(88): implode(’\\n’, NULL)\n#1 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/templates/taxonomy/shop.php(126): neuron_pagination()\n#2 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(785): require(’/home/XXXXXXXri…’)\n#3 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template.php(718): load_template(’/home/XXXXXXXri…’, false, Array)\n#4 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)\n#5 /home/XXXXXXXXXXXXXXXXXXX/www/wp-content/themes/arkhitekton/woocommerce/taxonomy-product_cat.php(24): get_template_part(‘templates/taxon…’)\n#6 /home/XXXXXXXXXXXXXXXXXXX/www/wp-includes/template-loader.php(106): include(’/home/XXXXXXXri…’)\n#7 /home/XXXXXXX…’, referer: https://www.XXXXXXXXXXXXXXXXXXX.es/articulo-XXXXXXX/relojes-para-mujer/
DEFINITELY, AFTER SO MANY BAD TIMES, THEME CHANGE.
Hi @borja,
Can you please reach us via the contact form in our profile, we’ve already tested our theme with PHP 8, and everything works alright, just make sure that you’re running the latest version of the theme.
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.0 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Thank you for your response and recommendation. Yes, I am using the latest versions.
But I start the template change process.
Hi,
If you still want to continue with the Arkhitekton theme, you can reach us via the contact form in our profile, and we can help you from there.
Feel free to ask for anything you need.
Kind Regards
Hello, following comment of shariqnasser i have a compatibility issue between elementor 3.6.6 and Neuron core (1.2.7) Did all classical test (desactivating/reactivating) confirming Neuron core is the problem. As a result bug is “Elementor Widget Panel Not Loading” see https://elementor.com/help/elementor-widget-panel-not-loading/ Thx
Hi,
Please make sure that you’re running the latest version of the Arkhitekton theme and Neuron Core plugin.
Arkhitekton Theme Version 1.3.0 Neuron Core Plugin 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Hi,
Elementor Core 3.10.0 and Elementor Pro 3.10.0 updates are released. It gives a warning message that the Neuron Core is not compatible as it has only been tested till Elementor 3.4.2.
Please advise whether it is safe to update to Elementor Core 3.10.0 and Elementor Pro 3.10.0 after running your tests.
If, in case, it is not safe when would release a compatible version?
Awaiting your earliest response.
Thanks and Best Regards
Hi @shariqnasser,
We’ve done some tests and the latest Elementor version is running alright with the latest version of our theme, there won’t be any issues.
But, if somehow you face any issues, please contact us so we can look at them.
Feel free to ask for anything you need.
Kind regards
Hi,
Updated https://Dubai3DDesignsUAE.com/ with Elementor Core 3.10.0 and Pro 3.10.1. Works fine. Thanks.
You’re welcome anytime 
Feel free to ask for anything you need.
Kind Regards
Your theme (Arkhitekton Child) contains outdated copies of some WooCommerce template files.
Hi,
We’re sorry for the late reply, somehow we missed your comment.
Have you solved the issue, if not, please reach us via the contact form in our profile, so we can help you from there.
Feel free to ask for anything you need.
Kind Regards
To fix the problem, you should keep your theme updated according to the actions of the WordPress and Woocommerce ecosystem.
my site /https://3dgrom.com// is not working due to plugin compatibility issues: new elementor and neuron core(((
Hi Mariya,
The theme is fully compatible with the latest version of Elementor, can you please reach us via the contact form in our profile, so we can take a look at your site?
Feel free to ask for anything you need.
Kind Regards
Hi,
Elementor Core 3.9.0 and Elementor Pro 3.9.0 updates are released. It gives a warning message that the Neuron Core is not compatible as it has only been tested till Elementor 3.4.2.
Please advise whether it is safe to update to Elementor Core 3.9.0 and Elementor Pro 3.9.0 after testing.
If, in case, it is not safe when would release a compatible version?
Awaiting your earliest response.
Thanks and Best Regards
Hi @shariqnasser,
We’ve done some tests and the latest Elementor version is running alright with our theme, there won’t be any issues.
But, if somehow you face any issues, please contact us so we can look at them.
Feel free to ask for anything you need.
Kind regards
Hi,
Updated https://Dubai3DDesignsUAE.com/ with Elementor Core and Pro 3.9. Works fine. Thanks.
You’re welcome anytime
Neuron Builder is breaking my site Arkhitekton theme
Hi BiancaFrank,
The Arkhitekton theme doesn’t use the Neuron Builder plugin, it uses the Neuron Core plugin, and from the support tickets, we have seen that you already have both plugins installed on your site, so you should delete the Neuron Builder plugin, as you can’t use its features in the Arkhitekton theme.
Feel free to ask for anything you need.
Kind Regards
Hi,
Elementor Core 3.8.0 and Elementor Pro 3.8.0 updates are released. It gives a warning message that the Neuron Core is not compatible as it has only been tested till Elementor 3.4.2.
Please advice whether it is safe to update to Elementor Core 3.8.0 and Elementor Pro 3.8.0.
If it is not safe when would release a compatible version?
Hi Shariq,
We’ve done some tests, and the Arkhitekton theme is fully compatible with the latest version of the Elementor plugin, so you can freely update it.
Feel free to ask for anything you need.
Kind Regards
Thank you, I’ve updated both the core and pro and it is working fine now. I would suggest to update the info at your change log under item details.
Glad to know
We’ll add it to the changelog as soon as possible.
Feel free to ask for anything you need.
Kind Regards
hi. everything is going well now. I’m posting this comment to request you to release an update on a timely manner. The last update was 3 months ago. I’m scared of the mess up before the last update; as you are aware, websites of a lot of your customers including mine stopped functioning due to the incompatibility of the Neuron Core plugin with the latest versions of Elementor.
A few hours (after 7 hours to be precise) after I sent this message Elementor 3.7.0 update arrived and it gives a warning message that the Neuron Core is not compatible as it has only been tested till Elementor 3.4.0.
Please advice whether it is safe to update to Elementor 3.7.0.
If it is not safe when would release a compatible version?
Hi @shariqnasser,
We’ve already tested our theme with the latest version of Elementor (3.7.0), and the theme is fully compatible with it, you can freely update the plugin.
Feel free to ask for anything you need.
Kind Regards
Thank you. I’m backing up the site. After that I would update and would certainly post the result here.
You’re welcome.
If you need any help, please reach us via the contact form in our profile, as we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
Compatibility issues are there with Elementor 3.7.0. To confirm I rolled back the version to 3.6.8 and the issue disappeared. I installed 3.7 again and the issue came back. I’m contacting via support with the precise issue.
Hi,
I’m seeing that we’ve already responded tto your email.
Feel free to ask for anything you need.
Kind Regards
hi. please review and respond to my email. thanks
Hi,
I’m seeing that we’ve already responded to your email, please take a look at it.
Feel free to ask for anything you need.
Kind Regard
Thank you for the support. Please check your email.
Hi,
I’m so sorry for the late reply, we were not working at the weekend.
We’ve already responded to your email, and we’re glad that now all your issues are gone
Feel free to ask for anything you need.
Kind Regards
Hi
I just install theme and I can’t import demo content….
I need Support ASAP… I hope this is last bug while I’ll finish website
Thanks
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please reach us at our support system, we use comments more for pre-sale questions.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi, ACF is throwing a fatal error on activation do you have any solution for this pb please ?
Hi,
Can you please reach us via the contact form in our profile, we can help you from there as we use comments more for pre-sale questions?
Feel free to ask for anything you need.
Kind Regards
Hi there, none of the demo content seems to be loading after install. Left a support ticket a few days ago. Please advise. Thanks.
Hi,
I’m seeing that the support agents have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi there, Are the “Arkhitekton Theme Version 1.3.0” and “Neuron Core Version 1.2.9” compatible with Wordpress 6.0? Can I update WP v6.0 without any problems or are there any known issues to expect?
Thanks and best regards!
Hi,
Yes, the theme is fully compatible with WordPress 6.0, so you can freely update it.
Feel free to ask for anything you need.
Kind Regards
Hi I just updated WP, the Theme and Neuron core plugin. now I have a fatal error and cannot do anything!
any help or ideas?
Hi,
Can you please reach us via the contact form in our profile?
Feel free to ask for anything you need.
Kind Regards
I am looking for the purchase code…so I cannot send you a ticket. Do you have any idea how to help me in the meantime – at the moment the site is down.
Hi,
I didn’t mean in the support system, as I’m seeing that your support has already expeired, but I meant to write us by going to my profile, and there’s a contact form from where you can reach us.
Feel free to ask for anything you need.
Kind Regards
Hi, regarding the theme’s demo import, which one do I need to install? The main demo or the header templates or both?
Hi,
The “Main Demo” group includes the whole demo content (pages/posts/portfolios/products), and the “Header Templates” include all of the header templates that are used on different pages of the demo.
So in order to have the whole demo working, you have to install both demo and templates.
If you need further help, please reach us at our support system, we use comments more for pre-sale questions.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
They are abandoning the subject altogether.
- It is not compatible with the latest versions of Elementor. - It is not compatible with PHP 8.X, fatal error. - There is no answer to the update questions in more than two months.
Absolute lack of seriousness on your part…
The design team is good, but they only dedicate themselves to bringing out new themes, completely abandoning the ones they have already created and are successful. I don’t understand.
Hi,
We’re so sorry that the update took this long to be released, but we’re happy to announce that now it’s finally out.
So please make sure that you’re running the latest Arkhitekton theme and Neuron Core plugin version.
Arkhitekton Theme Version 1.3.0 Neuron Core Version 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
No update since Aug 2021. The Theme and thei Neuron Core plugin have become incompatible with the latest versions of Elementor and Elementor pro on which it is based. Emailed several times to their support, but there is no response.
Hi,
We’re so sorry that the update took this long to be released, but we’re happy to announce that now it’s finally out.
So please make sure that you’re running the latest Arkhitekton theme and Neuron Core plugin version.
Arkhitekton Theme Version 1.3.0 Neuron Core Version 1.2.9
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Hi, Thank you for your response and thank you for updating the Theme.
However, the theme update has not yet turned up in my dashboard or in the Envato market plugin. I also have the latest Envato Market plugin 2.0.7.
Kindly see to this.
Today the update turned up. I’ve installed the latest Arkhitekton theme and Neuron Core plugin.
Now the editing capability of Elementor is back.
However, the 2 Neuron Galleries which disappeared from my home page has not come back. What is the solution for that. Do I need to recreate them? Please advise the course of action.
Hi,
We’re so sorry for the late reply, somehow we’ve missed your comment.
Can you please reach us via the contact form in our profile, we’ll help you form there.
Feel free to ask for anything you need.
Kind Regards
ok. already sent there. thanks.
Hi,
We’ve already responded to your email.
Feel free to ask for anything you need.
Kind Regards
Hello! We have come to a problem, which we see here mentioned on several comments.
Possible checking ticket #3024791?
Thanks a lot!
Hi,
The support agents have already helped you with the demo importer, please take a look at your ticket.
Feel free to ask for anything you need.
Kind Regards
Hi,
It seems you are missing my ticket #2993362. Can you please look into it? Thank you.
Hi,
The support agents have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
