I'm trying to edit something after that page is not showing properly and theme features not working
Author response
Hello,
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
We hope that this will be resolved and that you'll reconsider your rating afterwards.
Best,
Select
This has been a great theme and incredible support. I will continue to purchase themes from Qode Interactive. I have purchased quite a few and they are very high quality.
by sjryu 2 years ago
They're supports were really helpful.
Really helpful customer support
Poor customer support
hard to use !
Author response
Hi there,
We are truly sorry to hear this as we do believe that our theme is very well documented.
You can find our themes documentation here as well as many great articles that might help you on the way developing your website.
Commercial themes on Theme Forest often offer their own options framework, and they offer a lot of options, functionalities and custom elements, and learning curve can be steep sometimes, especially when you are facing some new theme for the first time. Knowing all that you have to understand that you actually need to experiments with these options and learn some of the, and best practice for that is to actually import theme demo content.
We have located your request and can see that our agent has responded to it, so please for any further issues you have continue the conversation with our support team.
Also do understand that our support response time is within 24h.
We certainly do hope that you will reconsider your rating.
Best,
Select
very good. thanks team
This theme is beautiful. The design is easy to navigate and builder is user friendly. The reason for my three star rating is primarily because of the support I've received, their documentation, and my communication with support.
I've been trying to work with getting support to fix some issues with the way their theme responds between devices. Elements fell in weird order, text was off, and certain things were just completely missing that were present on the desktop version. I understand they're on CET, and being in the states makes the time difference a big one. BUT, it became very frustrating when the support I did receive from them was the very least helpful, or not helpful at all. And any fixes they did do, caused another problem somewhere else. So I would wake up to a previous problem fixed (or almost fixed) but with another thing wrong. I've been back and fourth with them now for THREE weeks, and I still haven't gotten some of the main issues I started out with fixed. And because I'm so annoyed with the support I've received, I'm now having to pay for a service to help fix these issues.
So, although this theme is GORGEOUS, I wouldn't buy unless you have a background in coding because it will be needed to help fix some issues that pop up.
Great design and functionality!!!
