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How to update WPbakery New version ?
We update all plugins along with the theme, so you should be using right now WP Bakery 6.2.0 version. We will update to 6.3.0 with the next theme version. All the best.
the wordpress theme is not the quality i expected, can i request a refund?
Sure, if you are not happy with the purchase you can request a refund from Envato, as they deal with all payments. All the best.
I have a lot of problem with this theme. Cannot update WPBakery and cannot edit Slider Revolution items and WPBakery edit is not working. Theme has a lot of errors and there is not any section where we can update the theme. What is the problem and how we can resolve these problems ?
From the error messages, this should be caused by updating WP to 5.5 without updating the theme and the xtender plugin to the current version. You can manually update the theme, by simply deleting the version you are currently using and installing the new one you have downloaded from Theme Forest. You can also use an auto-update tool for your Envato products, the Envato Market plugin: https://envato.com/market-plugin/ which will help you easy manage all your Envato products. After the theme & xtender update, it should work fine. All the best.
My website have less than a year and nothing working animore, no post showed, no picture grid, everything was working fine 2 mouth ago and no way to contact support without paying again.
Please make sure you have updated the theme and the xtender plugin to the current version. This sounds like a conflict with the new WP version. After updating the xtender plugin to 1.5 everything should work fine. All the best.
Hello. Just to note the current WP Bakery version you have packaged with your current download is Version 6.0.3 and not WP Bakery 6.2.0 version. Also, your xtender plugin is conflicting with WordPress 5.5.1 and 5.5 (half of my content has disappeared and reappears when I deactivate the plugin) can you advise how I can update without having to re-purchase? Many Thanks – Chris
The current theme version is compatible with WP 5.5. After the theme update, make sure you update the xtender plugin as well, as the fix is in the plugin. You should have xtender 1.5 version.
You can manually update the theme, by simply deleting the version you are currently using and installing the new one you have downloaded from Theme Forest. You can also use an auto-update tool for your Envato products, the Envato Market plugin: https://envato.com/market-plugin/ which will help you easy manage all your Envato products.
All the best.
Hi thank you for your prompt reply. The current download provided does not have the updated xtender plugin included. – Chris
After updating the theme, you should see the auto-update notification for the plugin in your dashboard. If this notification does not appear, try activating the default WP theme and then activating Arte again. As a last resort, you can delete xtender and install it again. All the best.
Hello, how to edit social links on the footer. I am trying to change but on Widget Footer open it is disappears. How can I update the links ?
And Google Maps is not working, where do I need to put the Google Maps key in order to work ?
You can find the Google Maps API key field at Appearance > Customize > Developer Tools > > Google Services > Google Maps Api Key. As for the social icons issue, please open a ticket on our support platform with a link to your page and we will take a look. All the best.
I just need to update pinterest, facebook links but I am not able to do them. Can you just describe where to update these links ?
Your icons shortcodes should look like this: [icon icon=”fa-facebook-square fab” size=lg link=”#”] If they are not displayed, there could be a local conflict affecting the icons font. In this case, please open a ticket here: https://my.curlythemes.com/#/ so we can help you fix it. All the best.
Please open a ticket on our support platform here: https://my.curlythemes.com/ To check demo content we need WP login info for your dashboard, there is no need for FTP access. All the best.
Thank you for the quick response, I have updated the ticket.:)
Hi Guys.. Need help!!! How can I respond to the reply I have received from Vlad via https://my.curlythemes.com/
I’m completely shock by his lack of understanding our request… I can post the reply here it will be too much for public to see!
I checked the ticket and his reply seems fine. Your WP platform is not functioning correctly. You have an admin-ajax.php error when WP Bakery is active, most likely due to setting or restrictions related to AJAX. Core WP functionalities like saving posts, among others, are not working on your platform. All these issues are happening with the default WP theme activated, so they are not related to our theme. Please contact your server admin to fix the WP issues and the get back to us with a reply to the ticket. All the best.
Hi Alex – Thank you for the kind update, very helpful. We have fix the AJAX issue. we have update the WP_MEMORY_LIMIT’, ‘256M and tested with (gtmetrix[.]com…everything looks good.. Please can you guys take a look at the site (https://www.fringearts.co.uk) now and upgrade just like the DEMO pages..Respectfully -Naushad
Great, we will take a look, hopefully the WP install works fine now. We will let you know with a reply to your ticket. All the best.
2. Footer ICON is not Showinup
We’ve sent a reply to your support ticket. All the best.
How to update the extender? WP baker builder? The theme is already update but the extender and WP baker builder its not updated
Please check email I created a support ticket
Scheduler builder > Event carousel is not working.
Weekly class scheduling not working also
I did follow already but still the carousel under weekly class schedule is not displaying properly
Our support will help you fix all issues, just let us know through the open ticket and you will get a timely reply. All the best.
Will the theme be updated to support wordpress 5.5? Or are there no more updates planned? Thanks
The current theme version should work fine with WP 5.5, there are no reported issues. All the best.
I mean |audio| mp3=”https://new.kunta-yoga.ru/wp-content/uploads/2020/11/agni_mantry.mp3” |/audio| shortcode
The theme does not have a dedicated element for audio, WP bakery has a video player. From what I can see, you are now using a dedicated script and it seems to work fine. We are glad you found a solution. All the best.
Hi. I chose to buy the theme because I like the home effects, the letters that overlap the image and the shadows (image 1: http://yvonnesanguinetigaleria.com/web/wp-content/uploads/2020/11/art-1.jpg )
As well as the Exhibitions catwalk (image 2: http://yvonnesanguinetigaleria.com/web/wp-content/uploads/2020/11/art-2.jpg ). For the moment I would like to know how I can achieve these two things
The first section is a slider built with the included plugin Revolution Slider and the exhibition is a schedule built with our Events Schedule plugin. You can import demo content for both. If you need help with using these plugins or any other element of the theme, please open a ticket on our support platform. All the best.
I’m in the correct way? Which of these spectacular endless (headache) modules is the one for Exhibitions? We have to pay? http://yvonnesanguinetigaleria.com/web/wp-content/uploads/2020/11/art-3.jpg
No, these are templates offered by Slider Revolution. The Exhibition section is an Events Carousel added with the included Events Schedule plugin and it is part of the demo content. If you open a ticket here: https://my.curlythemes.com/#/ with WP login info your platform, we can help you set it up. All the best.
Am I the only one having issue with the dropdown menu on a mobile device ? It’s impossible to click on a sub-menu element (in the code a “li” element).
This may be caused by not tapping right on the arrow, on your testing device it might be displayed too small. Tapping around the arrow would cause the sub-page to open. If this is the case, we can send you from support a line of CSS code to control the size of the menu arrow on mobile. All the best.
No matter where I tap, there is an issue : when I unfold the sub-menu, after 1 second or so (even if I tap to sub-menu I target), the menu fold completely and goes to the root of the sub-menu and not the desired sub-menu.
I’m not sure the size of the arrow is going to fix the behavior…
I tried on Fennec (a version of Firefox) on Android.
On a computer the behavior is normal.
Is this happening only on this Fennec browser? This is a browser we are not familiar with, so we never tested for compatibility with it. Please let us know.
Same happens on Chrome.
Same happens on a desktop when you simulate tactile event in your browser.
Thank you for the additional info. Please let us know the mobile device you are testing with as well, as we were not able to replicate this with our mobile testing devices. All the best.
Hi! Ive got a theme that includes your plugin , im tryin to crea exactly the same as this https://prnt.sc/vw1i1j But it isnt work, ive got this options selectedhttps://prnt.sc/vw1ia9 And this is what ive got… https://www.imaginemuseum.com/events-2/
Your monthly calendar schedule has a different display because the Arte theme has a custom template for the style. You can find these custom templates in the arte > wcs_templates > display folder. The templates in this folder override the default Events Schedule ones.
So, you have two solutions. You can copy the default template from the plugin files in your child theme, which will override the template of the parent theme. Or you can simply delete the custom template of the theme, but this change will be lost after a theme update.
Thanks for the reply! I tried both solutions but still appearing the art custom style :/
I set 2 events for the same day and just getting the same issue and only show one of them, seems to be an error with the plugin… Could u help me with this issue?
Please make sure you are using the latest version of the theme and you’ve updated Events Schedule and the included plugins. If you open a ticket here: https://my.curlythemes.com with WP login info your platform, we can help you identify the source of the issue. All the best.
Hello, is it possible to change thebreakpoint from computer to mobile in the navigation menu?
It is possible only through custom changes in the theme files. All the best.
I have a problem while editing a page. When I am trying to edit using WPBakery plugin it does not load the page and I could not edit. On console I can see an error:
Uncaught ReferenceError: wpColorPickerL10n is not defined
How can I resolve the problems ?
From the error message it looks like a conflict between WP and WP Bakery. Please make sure you’ve updated WP, the theme and WP Bakery to the current versions. If you open a ticket on our support platform with WP login info for your dashboard, we can investigate further the source of the issue. All the best.
DAM text is visible on my site. In the footer /.DAM/. What is the problem ?
Theme version is – Version: 1.2.13, WPBakery licensed and version – Version 6.5.0 but still we can’t edit the website using WPBakery. A lot of errors are showing on the console ? Need a quick solution
You are using the latest version of the theme. Please open a ticket on our support platform: https://my.curlythemes.com with WP login info for your dashboard and we will investigate the source of the issue. All the best.
Do you have an HTML version of “Art Gallery, Wordpress” theme?
No, we do not have an HTML version available, just WordPress. All the best.
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