Discussion on Arte | Art Gallery WordPress Theme

Discussion on Arte | Art Gallery WordPress Theme

4.42 (19 ratings) 4.42 stars
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138 comments found.

How to update WPbakery New version ?

AlexPeter Author Team

Hello,

We update all plugins along with the theme, so you should be using right now WP Bakery 6.2.0 version. We will update to 6.3.0 with the next theme version. All the best.

ekkind

ekkind Purchased

the wordpress theme is not the quality i expected, can i request a refund?

AlexPeter Author Team

Hello,

Sure, if you are not happy with the purchase you can request a refund from Envato, as they deal with all payments. All the best.

Hello,

I have a lot of problem with this theme. Cannot update WPBakery and cannot edit Slider Revolution items and WPBakery edit is not working. Theme has a lot of errors and there is not any section where we can update the theme. What is the problem and how we can resolve these problems ?

https://ibb.co/RPtvWq1 https://ibb.co/GRYsQ27

AlexPeter Author Team

Hello,

From the error messages, this should be caused by updating WP to 5.5 without updating the theme and the xtender plugin to the current version. You can manually update the theme, by simply deleting the version you are currently using and installing the new one you have downloaded from Theme Forest. You can also use an auto-update tool for your Envato products, the Envato Market plugin: https://envato.com/market-plugin/ which will help you easy manage all your Envato products. After the theme & xtender update, it should work fine. All the best.

My website have less than a year and nothing working animore, no post showed, no picture grid, everything was working fine 2 mouth ago and no way to contact support without paying again.

AlexPeter Author Team

Hello,

Please make sure you have updated the theme and the xtender plugin to the current version. This sounds like a conflict with the new WP version. After updating the xtender plugin to 1.5 everything should work fine. All the best.

Chrisy

Chrisy Purchased

Hello. Just to note the current WP Bakery version you have packaged with your current download is Version 6.0.3 and not WP Bakery 6.2.0 version. Also, your xtender plugin is conflicting with WordPress 5.5.1 and 5.5 (half of my content has disappeared and reappears when I deactivate the plugin) can you advise how I can update without having to re-purchase? Many Thanks – Chris

AlexPeter Author Team

Hi Chris,

The current theme version is compatible with WP 5.5. After the theme update, make sure you update the xtender plugin as well, as the fix is in the plugin. You should have xtender 1.5 version.

You can manually update the theme, by simply deleting the version you are currently using and installing the new one you have downloaded from Theme Forest. You can also use an auto-update tool for your Envato products, the Envato Market plugin: https://envato.com/market-plugin/ which will help you easy manage all your Envato products.

All the best.

Chrisy

Chrisy Purchased

Hi thank you for your prompt reply. The current download provided does not have the updated xtender plugin included. – Chris

AlexPeter Author Team

After updating the theme, you should see the auto-update notification for the plugin in your dashboard. If this notification does not appear, try activating the default WP theme and then activating Arte again. As a last resort, you can delete xtender and install it again. All the best.

Hello, how to edit social links on the footer. I am trying to change but on Widget Footer open it is disappears. How can I update the links ?

And Google Maps is not working, where do I need to put the Google Maps key in order to work ?

AlexPeter Author Team

Hello,

You can find the Google Maps API key field at Appearance > Customize > Developer Tools > > Google Services > Google Maps Api Key. As for the social icons issue, please open a ticket on our support platform with a link to your page and we will take a look. All the best.

I just need to update pinterest, facebook links but I am not able to do them. Can you just describe where to update these links ?

AlexPeter Author Team

Your icons shortcodes should look like this: [icon icon=”fa-facebook-square fab” size=lg link=”#”] If they are not displayed, there could be a local conflict affecting the icons font. In this case, please open a ticket here: https://my.curlythemes.com/#/ so we can help you fix it. All the best.

Hi, We have just purchase this theme and try to uploaded demo contents unfortunately non of them looks like preview. I understand the demo don’t upload the image but most of the like e.g: Main menus and Footer menus link back to https://demo.curlythemes.com/art-gallery-wp/... can we have private chat where i can provide you with FTP info?

AlexPeter Author Team

Great, we will take a look, hopefully the WP install works fine now. We will let you know with a reply to your ticket. All the best.

Hi Alex, We have 2 issues please can you help us with that. 1. Address map- not working:  (51.226520, -0.707028) -Here is the maphttps://www.google.co.uk/maps/place/51%C2%B013'35.0%22N+0%C2%B042'25.3%22W/@51.2263833,-0.7092207,17z/data=!3m1!4b1!4m6!3m5!1s0x0:0x0!7e2!8m2!3d51.2263803!4d-0.7070323?hl=en

2. Footer ICON is not Showinup

AlexPeter Author Team

We’ve sent a reply to your support ticket. All the best.

How to update the extender? WP baker builder? The theme is already update but the extender and WP baker builder its not updated

Please check email I created a support ticket

Scheduler builder > Event carousel is not working.

AlexPeter Author Team

Hello,

We’ve sent a reply to your support ticket. All the best.

I did follow already but still the carousel under weekly class schedule is not displaying properly

AlexPeter Author Team

Our support will help you fix all issues, just let us know through the open ticket and you will get a timely reply. All the best.

Good day. Will the theme be updated to support wordpress 5.5? Or are there no more updates planned? Thanks

Thank you, it woks fine. But i cant find the way to display Theme audio player. https://new.kunta-yoga.ru/sutra-korony/ On top of this page the player appears but is covered instantly with this ugly one. In WPBakery Editor i see a nice one. I cant find anything (any special shortcode or something). I use this one: audio mp3=”https://new.kunta-yoga.ru/wp-content/uploads/2020/11/agni_mantry.mp3” What am i doing wrong? Thank you.

AlexPeter Author Team

The theme does not have a dedicated element for audio, WP bakery has a video player. From what I can see, you are now using a dedicated script and it seems to work fine. We are glad you found a solution. All the best.

Hi. I chose to buy the theme because I like the home effects, the letters that overlap the image and the shadows (image 1: http://yvonnesanguinetigaleria.com/web/wp-content/uploads/2020/11/art-1.jpg ) As well as the Exhibitions catwalk (image 2: http://yvonnesanguinetigaleria.com/web/wp-content/uploads/2020/11/art-2.jpg ). For the moment I would like to know how I can achieve these two things

Thks

I’m in the correct way? Which of these spectacular endless (headache) modules is the one for Exhibitions? We have to pay? http://yvonnesanguinetigaleria.com/web/wp-content/uploads/2020/11/art-3.jpg

AlexPeter Author Team

No, these are templates offered by Slider Revolution. The Exhibition section is an Events Carousel added with the included Events Schedule plugin and it is part of the demo content. If you open a ticket here: https://my.curlythemes.com/#/ with WP login info your platform, we can help you set it up. All the best.

Hello, Am I the only one having issue with the dropdown menu on a mobile device ? It’s impossible to click on a sub-menu element (in the code a “li” element).

Same happens on Chrome.

Same happens on a desktop when you simulate tactile event in your browser.

AlexPeter Author Team

Thank you for the additional info. Please let us know the mobile device you are testing with as well, as we were not able to replicate this with our mobile testing devices. All the best.

Rasel93

Rasel93 Purchased

Hi! Ive got a theme that includes your plugin , im tryin to crea exactly the same as this https://prnt.sc/vw1i1j But it isnt work, ive got this options selectedhttps://prnt.sc/vw1ia9 And this is what ive got… https://www.imaginemuseum.com/events-2/

Rasel93

Rasel93 Purchased

Thanks for the reply! I tried both solutions but still appearing the art custom style :/

Rasel93

Rasel93 Purchased

I set 2 events for the same day and just getting the same issue and only show one of them, seems to be an error with the plugin… Could u help me with this issue?

AlexPeter Author Team

Please make sure you are using the latest version of the theme and you’ve updated Events Schedule and the included plugins. If you open a ticket here: https://my.curlythemes.com with WP login info your platform, we can help you identify the source of the issue. All the best.

Noxe131

Noxe131 Purchased

Hello, is it possible to change thebreakpoint from computer to mobile in the navigation menu?

AlexPeter Author Team

Hello,

It is possible only through custom changes in the theme files. All the best.

I have a problem while editing a page. When I am trying to edit using WPBakery plugin it does not load the page and I could not edit. On console I can see an error:

Uncaught ReferenceError: wpColorPickerL10n is not defined

How can I resolve the problems ?

AlexPeter Author Team

Hello,

From the error message it looks like a conflict between WP and WP Bakery. Please make sure you’ve updated WP, the theme and WP Bakery to the current versions. If you open a ticket on our support platform with WP login info for your dashboard, we can investigate further the source of the issue. All the best.

DAM text is visible on my site. In the footer /.DAM/. What is the problem ?

Theme version is – Version: 1.2.13, WPBakery licensed and version – Version 6.5.0 but still we can’t edit the website using WPBakery. A lot of errors are showing on the console ? Need a quick solution

AlexPeter Author Team

You are using the latest version of the theme. Please open a ticket on our support platform: https://my.curlythemes.com with WP login info for your dashboard and we will investigate the source of the issue. All the best.

Hello, Do you have an HTML version of “Art Gallery, Wordpress” theme? Thank you

AlexPeter Author Team

Hello,

No, we do not have an HTML version available, just WordPress. All the best.

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