20 comments found.
Hey, any new theme updates coming?
how to add Portfolio Filter , on style : List Layout <3 i love your theme
Hello,
Sorry we don’t have filter option in this layout.
Thanks
I cant create o edit service or team members, when i ll go to edita on elementor , coming out 404 page, same to team section and services section, i need a solution, please, any body happen same issue?
Please create ticket here with access https://www.radiustheme.com/ticket-support/
Thanks
Hi guys i need to keep same order when im pc same on mobile, but when i go to mobile order goes different how can i keep same order as pc? order from pc https://prnt.sc/wvA2s999FYg4 order change on mobile https://prnt.sc/qPGoCKnjRNki and is disorganized i need keep same order 1,2,3,4,5… on mobile please help!
Hello,
Please check support ticket reply.
Thanks
FYI Home 1 demo appears to be broken
i cant deactivate my licence on my subdomain to install theme on domain 
haha… bad
Hello,
I re-set the url you can active again.
Thanks
its not working … im trying to install again in my another hosting but not working .. please fix this.
I see it is install in a subdomain I re-set again if still face issue please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
ok, and for canvassmenu its not showing on mobile, i create ticket on support. thank you
Hello, i add the custom field for upload the image to the Services post type but it shows the error, So when I click the add image button, it doesn’t work.
Uncaught Error: No select2/compat/dropdownCss
in the file
/wp-content/plugins/rt-framework/assets/js/select2.min.js?ver=2.8
Update: In works now, it conflict with the Font Awesome plugin
Hi, I have a pre sale question, is it possible to have icones associated with each project category so that on this page https://preview.themeforest.net/item/artex-architecture-interior-wordpress-theme/full_screen_preview/30467858?_ga=2.140964343.495442099.1642411276-890966649.1641304212 it show´s the project name and the icon of the category (instead on the category name)?
Hello,
Can you please send me a screenshot? or create ticket here https://www.radiustheme.com/ticket-support/
Thanks
Something like this https://colourinvasion.pt/wp-content/uploads/2022/01/Action-scaled.jpg
Hi, how to add custom icon to service box?
Please create ticket https://www.radiustheme.com/ticket-support/
Hello, I have purchased your theme but its showing error when downloading. Can you please fix the problem. I have created a ticket as well have been waiting for last 2 days haven’t got any reply yet.
Hi,
You maybe trying to install full zip package
We replied you 2 days ago
Please don’t upload the full zip file. First, unzip the main zip file then will get artex.zip file and upload this file only.
Thanks
Thank you Problem is solved now.
Ok Thanks too!!
nobody hasn’t answered my ticket near 20 days!!!!
Sorry for late we replied you please check.
Hey, guys. How can I edit the widget ‘services’, It says it is a Radius theme element. There is a dummy text as description and I want to change it.
Hi,
Service data coming from service post type you can edit from post type.
Screenshot: https://prnt.sc/1br6uxp
Thanks. I just figured out. I missed it before cause there is some kind of bug. If you alter the content of an existing service, it doesnt change at all. You need to create a new service entry and the theme will fetch the more recent ones.
ok good it may be cache issue after edit existing content please clear cache.
I can’t install the theme. Please help me or install my theme, i can pay
Plugin error.. plugin name is artex core.. I can send you error details
When I m activiting plugin (artex core) full site is getting trouble… I have senses you error details on mail
ticket id please?
I need refund. No use of buying ur theme..
Hello,
Error may come for PHP version please make sure using PHP version 7.4 I am still waiting for your email don’t see create ticket https://www.radiustheme.com/ticket-support/
we will check.
Thanks
While installing plugin artex-core it’s show error
Which error you get please mail support@radiustheme.com
Hello, Is is support RTL?
Sorry don’t have RTL version right now.
Hi,footer3 Widgets without can be modified
Sorry I am not clear your question it is widget position.
I’d like to insert HTML for a hyperlink into the copyright text field. This doesn’t appear to be possible at the moment. Please advise?
We released new version please update.
Hello. How do I change the individual team member header image and heading? I am looking all over but can’t find it.
Hi,
Sorry sir I don’t understand please create a ticket with screenshot https://www.radiustheme.com/ticket-support/
Thanks
I’m thinking of buying your template but i have one issue. On the portfolio pages, can we show the grid with tags on the top? So it only shows the projects from a certain kind of services?
Hi, I bought your theme and it looks very nice to me. I have consulted the documentation but have not found an answer because I would like to hide the menu on a single page. How is this possible?
Hello,
Don’t have option please create ticket our support team will help to hide menu https://www.radiustheme.com/ticket-support/
Thanks
