Web Themes & Templates

Discussion on Artrium | Creative Agency & Web Studio WordPress Theme

ThemeREX supports this item

Supported

24 comments found.

Hello, this template doesn’t work well, there is a lot of bugs in the backoffice. I will not use it and I wanted to know how to get paid back, cause I need to buy anither template for the website i’m working on. Thank you for giving me the procedure to follow.

Hello,

Please submit a refund request using the following link http://themeforest.net/refund_requests/new to reach our manager in charge. The refund issues are solved by the manager only.

Best Regards,

I’m sorry but I can’t find my purchase in the list, and the purchase Code doesn’t work too.

Hello,

Here is the direct link to the theme category in ticket system, please use this link https://themerex.ticksy.com/submit/#100013724

If there are still any purchase code issues, please submit the ticket into ‘_Pre-Sales’ category (Purchase Code is not required) specifying your Purchase Code in the message body. Please also check this link to verify the Purchase Code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Best Regards,

Hi everyone! Love your theme, i’ve bought it in Elements by Envato. I didn’t get any codes, so I can’t open a ticket on your own website.

I can’t get the rev slider to show up on mobile devices. Any tips?

Thanks! Anthony.​

Hello,

According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.

Best Regards,



Support Themerex Portfolio Website

Thank Melissa, will do it right now!

Sure, happy to help! :)

This theme breaks the default icon picker for Elementor

Hello,

Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (Purchase Code is not required) to get help.

Best Regards,



Support Themerex Portfolio Website

Hello, I can’t edit “Home Page 1​” beacuse i’ve an error with Elementor. When i try to edit section “About US” i get this error: “Cannot read property ‘addEventListener’ of undefined” (/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.0.10). My support is expired and i can’t open a support ticket, but this is a bug that has always presented on this template. How can i fix this issue?

Hello,

Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) to get help.

Best Regards,



Support Themerex Portfolio Website

Ok. Thanks!

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