29 comments found.
Hi, first thanks for your theme. I have problem with -Demo Date and I chose option – Whole Demo Site Content, but files – can’t load data from the file. Thanks!
Hi, solved the problem, sorry for the trouble!
Hello,
Thank you for choosing our theme!
We are glad that you have found a solution.
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Have a nice day!
Hi! i am interested to buy and have a question – child theme included or not? Thanks!
Hello,
Thank you for your interest in our theme!
Absolutely! The child theme is included in the package – https://artrium.themerex.net/doc/#installation_theme_installation
Regards.
Thank you!
Happy to help!
Hello,
looking for a theme for a photography & Webdesign portfolio. Is there any chance or option to have a portfolio within the theme, not only as a blog? And does it work with woo commerce?
Hello,
Thank you for your interest in our theme!
The template contains the portfolio page at https://artrium.themerex.net/our-portfolio/ Feel free to use it. By default, portfolio custom post type and WooCommerce is not included. If there is a need our Customization studio can implement them. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Also, please consider these themes with portfolio custom post type and WooCommerce included:
1 – https://themeforest.net/item/quanzo-personal-portfolio-wordpress-theme/26054049?s_rank=31
Regards.
bonjour puis-je déplacer mon site vers ce thème ? Mes données seront-elles supprimées lors de la migration ? mon site https://aremajans.com/
Hello,
Thank you for your interest in our theme!
If you just install the theme and plugins, all your data will be saved. When choosing the partial demo data import, the new content will be added to your existing data. Although this will not overwrite your existing content, we still recommend backing up your website before doing this.
The data is deleted only with full demo import. Please review the details – http://artrium.themerex.net/doc/#installation_demo_content
Regards.
Hi, I bought this theme and my business partner said he couldn’t edit the website using elementor and would need to upgrade to a pro version to edit?
How come it says on your description that ‘Artrium is made with Elementor and is based on our powerful framework which will let you manage the visual and operational sides of your website within minutes.’
Hello,
Thank you for getting in touch with us!
There is no need to purchase the pro version of Elementor. The theme content is built with a free version of the plugin.
In case you experience an issue with it, please provide your website details in the support ticket at https://support.themerex.net/ticket/40563 Our Tech Support team will assist you as soon as possible.
Regards.
Hello, I can’t edit “Home Page 1” beacuse i’ve an error with Elementor. When i try to edit section “About US” i get this error: “Cannot read property ‘addEventListener’ of undefined” (/wp-content/plugins/elementor/assets/js/common.min.js?ver=3.0.10). My support is expired and i can’t open a support ticket, but this is a bug that has always presented on this template. How can i fix this issue?
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) to get help.
Best Regards,Ok. Thanks!
You are welcome! Have a nice day!
This theme breaks the default icon picker for Elementor
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (Purchase Code is not required) to get help.
Best Regards,Hi everyone! Love your theme, i’ve bought it in Elements by Envato. I didn’t get any codes, so I can’t open a ticket on your own website.
I can’t get the rev slider to show up on mobile devices. Any tips?
Thanks! Anthony.
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,Thank Melissa, will do it right now!
Sure, happy to help! 
Hello, this template doesn’t work well, there is a lot of bugs in the backoffice. I will not use it and I wanted to know how to get paid back, cause I need to buy anither template for the website i’m working on. Thank you for giving me the procedure to follow.
Hello,
We are much concerned about your negative experience with the theme so far as we have not received any tickets from you to be able to help with the issues. Please submit the ticket at https://themerex.ticksy.com to get professional assistance from our support team. As for the refund, as the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy). You can submit a refund request using the following link http://themeforest.net/refund_requests/new The manager in charge will get back to you.
Best Regards,
Hello,
Thanks for your reply. I’m sorry but themeforest told me to reach you for a refund. I use an other item for my website and I don’t need artrium anymore. I’m sorry for that, but I don’t have much time for this job and I had to find a solution quickly.
I already did the request for the refund on themeforest, and someone from themeforest team told me to contact you directly. So what should I have to do ?
Best Regards,
Hello,
Please submit a refund request using the following link http://themeforest.net/refund_requests/new to reach our manager in charge. The refund issues are solved by the manager only.
Best Regards,
I’m sorry but I can’t find my purchase in the list, and the purchase Code doesn’t work too.
Hello,
Here is the direct link to the theme category in ticket system, please use this link https://themerex.ticksy.com/submit/#100013724
If there are still any purchase code issues, please submit the ticket into ‘_Pre-Sales’ category (Purchase Code is not required) specifying your Purchase Code in the message body. Please also check this link to verify the Purchase Code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Best Regards,
Theme looks fantastic. I have just one pre-sale question: Is it possible that main menu be fixed when scrolling down or to appear when scroll up ?
Hello,
Thanks for your interest in our theme! We are happy to hear you like it!
Yes, it is possible to make the menu sticky. You should open the header layout in Elementor and select ‘Fix this row’ option http://prntscr.com/nwwzz4 . Please check this documentation link for more info http://artrium.themerex.net/doc/#customizer_settings_header
Best Regards,
Tny for the answer. Does menu stay sticky when scrolling on the mobile devices also ? And is it possible to change color scheme of the theme ?
Hello,
Sure, happy to help! Yes, the menu will stay sticky on mobile as well. The colors can be changed in color editor in Customizer. Please check this link for more info: http://artrium.themerex.net/doc/#customizer_settings_color_scheme
Best Regards,
Hi, Is it possible to use another editor than Elementor? It is very difficult to use. Mainly when adding short codes.
Hello,
Artrium is made with Elementor and is based on our powerful framework which will let you manage the visual and operational sides of your website within minutes. Sample posts and pages should be edited with Elementor only. You can create new Pages and posts via Gutenberg.
Please learn more about Elementor here: http://artrium.themerex.net/doc/#plugins_settings_elementor
If you have any difficulties, feel free to submit a ticket at https://themerex.ticksy.com/ and get helpful instructions.
Regards
What about projects page, I have imported the whole demo site but has no projects, I do not see any project plugin, how do I get this?
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
how can I change the site logo ans the name of the theme directory
Hello,
Please edit logo in the Header layout you’re using. In case no logo is selected in the “Layouts: Logo” widget, the initial logo from the Appearance > Customize > Logo & Site Identity will be used.
Please learn more about layouts here: http://artrium.themerex.net/doc/#layouts_default
Please check the following article regarding the name of the theme: https://medium.com/@naveeninja/how-to-change-wordpress-theme-name-4ac0cb60c305
Regards
On Homepage 1 you have a section there “WE HAVE BEEN QUITE BUSY RECENTLY” How do we set up the blog widget so my content can be displayed in the same way on the homepage?
Hello,
This is the Essential grid. [ess_grid_nav id=”filter” alias=”portfolio_1”] shortcode inserts the gallery navigation to the page. Please learn more here http://artrium.themerex.net/doc/#homepage_settings_page_1
Regards
Hi, I have changed domain from DEV to production server and now I have problems with Rev Slider (needs to be activated). Is there any option to get the activation code for this plugin or reset the domain?
Hello,
You can use Revolution slider without license key. Our license allows us to built in Revolution slider in the theme and transfer limited license to end users allowing them to use Revolution slider in one end product.
Revolution slider updates are supplied with theme updates or you can request the latest version in the ticket https://themerex.ticksy.com/.
Regards
Hello , beatifull theme !
One question about header builder : it`s possible to get sticky menu and to add a few custom inline elements ( buttons, icons, phone ... ) ?
Thank youHello,
Thank you for your interets in our theme! The theme is equipped with layouts and in order to manage header you should edit header layouts. There’s the option: Fix this row when scroll – ‘fixes’ the row to the top of the page (or to the last ‘fixed row’). Useful for creating sticky navigation. To avoid “Sticky Menu” behavior select “Don’t fix” option.
Please learn more here: http://artrium.themerex.net/doc/#layouts_default
Regards
Hi, guys!
When are you going to release an update for the latest version of wordpress?
Thank you.
I cannot update the site for the fear of if being broken after the update and no support.
Hello,
We have checked the theme with Wordpress 5.0 and it worked just fine. We would recommend you ro back up the website at first anyway.
If you have any difficulties please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Elementor is not working on the home page of the demo! Please advise
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi how do I change the overall color theme of the site? I cannot see the option to change it. The menus, buttons, are still green. I already changed it in theme dashboard – quick setuo
Hello,
Please check the following article regarding the color scheme editor http://artrium.themerex.net/doc/#customizer_settings_color_scheme
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Yes I know and saw that already. Changed everything to the color that I want but the menu is still colored green on mouse over.
Ticket sent.
Thank you!
Hi there when I deploy the ThemeRex addons – and I activate, it gives me this error and kills my site.
Fatal error: Uncaught Error: Call to undefined function trx_addons_vc_add_hide_param() .......... wp-content/plugins/trx_addons/components/cpt/layouts/layouts_vc.php on line 99
What in this could be causing this error? How would I fix this problem?
Thank you
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – add website link, ad min, ftp details and get qualified assistance. Thank you!
Regards
I’d like to buy it as my portfolio website. I want to have a section to show my resume like education and skills. Is there any chance to have it? maybe with coding or ….
Hello,
Could you please be more specific? Could you please provide us with the screenshot or reference?
Thank you!
I see your website has the section for ABOUT US – CREATIVE WEB DESIGN SERVICES. Maybe this section can be changed as ‘about me’ to show my resume. I’m wondering it’s possible to change with coding or something.
The theme is fully customizable. You’ll be able to edit About us section via user-friendly editor – Elementor easily. Our support operaors will gladly guide you.
Regards
Thank you!
.
You’re always welcome!
I have several questions more… Where should I ask those questions?
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
