203 comments found.
Hi, I want this theme. First I have a question: is the demo with the video of the hands which presents the photos included? Are the photos in the hands customizable with our photos? THANKS
Hello,
With the Demo Content Import, you receive the exact copy of our demo with all media included.
As for the video you can see on the Homepage, this is just a video clip from the free stock for the video background example. We have no source of this video to edit.
You can find a lot of video templates of this kind on VideoHive. Here are example links to the same type of video templates:
https://videohive.net/item/hands-4k/21283873 https://videohive.net/item/hands/516895They are really good at offering support, in less than 10 minutes they got back to me and told how to solve the problem i was having.
I really appreciate their help
Thank you!
How can I reduce the text on the side of the pages?
Hello,
Please contact our support team using the support tab or the following link: https://themeforest.net/item/ashade-photography-wordpress-theme/25620022/supportIs the theme slow? It seems so by looking at the demo.. pages seem to take a long time to load.
Hello,
We would not call it slow but smooth. It may look slow because of the animations of loading and unloading. In the settings, you can disable animations, and the loading speed will be as on a regular WordPress website.
https://prnt.sc/YT_SlMlx11vHWhen will you update the theme? Will you update it regularly at all?
Hello,
We update our products when a certain number of fixes and improvements accumulate or when a critical bug is fixed. Soon, we have plans to update this theme with minor fixes and improvements.
I might have a suggestion. Maybe it’s already possible. is it possible to insert a menu at the bottom of the copyright notice? And let it open upwards. So that the sub-items in the menu open up. So not like in the menu at the top. The menu folds down at the top.
Hello,
Thank you for your suggestion. Do you mean to add an extra menu in the footer or to place the header at the bottom instead of the footer?
I wish that you can insert a separate andres menu in the footer. for example above the social network icon.
OK, we’ll see what we can do about it.
did you have the video made with the pictures on the hands? Where can you create this?
Hello,
The video that you can see on our demo is just a video clip from free stock used as an example of a video background. We have no source of this video to edit. You can find video templates of this kind on the VideoHive. Here are links to video templates of this kind:
https://videohive.net/item/hands-4k/21283873 https://videohive.net/item/hands/516895Hello I have a few questions. 1. The “Contact” page/ template, is this include with the theme download? 2. if not, which page template do I use to create this page? 3. if there is not page template, will i be using elementor to create this page and is so which widgets do i use? If forms is one of the widgets then i will need to order elementor pro?
Please let me know.
Thank you
also what widget was used for the company infomation on the contact page? i cant seam to find the sample icons also.
Hello,
Please, contact our support team using the support tab or the following link: https://themeforest.net/item/ashade-photography-wordpress-theme/25620022/supportThank you.
hello, your theme is really nice, sincere congratulations.
Thank you!
Fatal Error in Ashade theme please check and share the correct updated files.
Fatal error: Uncaught Error: Unsupported operand types: string / int in /home/public/sites/domainname/wp-content/themes/ashade/inc/custom-css.php on line 20
Call stack:
Ashade_CSS::get_font() wp-content/themes/ashade/inc/custom-css.php:751 Ashade_CSS::get_custom_css() wp-content/themes/ashade/functions.php:357 ashade_scripts() wp-includes/class-wp-hook.php:308 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:332 WP_Hook::do_action() wp-includes/plugin.php:517 do_action() wp-includes/script-loader.php:2180 wp_enqueue_scripts() wp-includes/class-wp-hook.php:308 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:332 WP_Hook::do_action() wp-includes/plugin.php:517 do_action() wp-includes/general-template.php:3043 wp_head() wp-content/themes/ashade/header.php:22 require_once() wp-includes/template.php:783 load_template() wp-includes/template.php:718 locate_template() wp-includes/general-template.php:48 get_header() wp-content/themes/ashade/page-home.php:19 include() wp-includes/template-loader.php:106 require_once() wp-blog-header.php:19 require() index.php:17
Hello,
Please, contact our support team with your details using the Support tab or the following link: https://themeforest.net/item/ashade-photography-wordpress-theme/25620022/supportplease check the support message – i shared with access.
Hi, how can I change the social media icons so just the icon appears and not the box?
Hello,
Unfortunately, there is only one style of social media icons included. So, the only way to change them is to use the Custom CSS code to replace the original ones with custom icons.
Is it possible to add “Tiktok” in social links ?
Hello,
At the moment, there is no TikTok social icon support. It will arrive in the next update. Unfortunately, at this time, we cannot say when the update will be released.
If you need it right now, you can renew your support period and contact our support team about that icon.
Pre-purchase question please 
Just wondering if I can make a one-page site, whilst maintaining the awesome video background in the header and the javascript links etc. I love the design but I really need a one-page, scrolling site.
Hello,
Unfortunately, with the Home Template we used on our demo homepage, there is no possibility of adding more content to that page.
demo import doesnt work. By the looks of other comments, everyone has the same problem.
Whats the fix?
Mostly, the problem is related to the issue with a server configuration or firewall and security settings. You can renew your support period and contact our support team to get additional help.
You can find more information about support renewal here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportHI
I’ve got an issue with custom post type “clients” :
- feature enabled with slug “collaborations” - new post in admin, named “Raphaelle” - preview ok - when I submit and go to see post, I’ve got 404 error.
Hello,
Probably, you should resave your permalink settings in the Settings -> Permalinks.
For additional help, we recommend you contact our support using the Support tab.
It works good, thanks
Hello Shadow-themes, I am having trouble uploading the demo content. I opened a ticket but no response yet.
Hello,
Due to different time zones, our response time is usually around one business day (24 hours). Sometimes, due to the critical situation with the electricity in our country, it may take a little longer. But we always try to do our best to help our customers ASAP.
Hi there, is it cookies message is included in this template? Or i will have to install some plugin for that. Thank you.
Hello,
Unfortunately, there is no such feature included. But as we saw on our customer’s websites, it is not a big deal to use third-party plugins for that purpose.
Hello, is it possibile to password-protect other pages than the client proofing also? I would like to have a blog section that is password protected.
Hello,
Yes, you can protect any page or post with the password.
hello – thank you for the very good template – till now all works fine – i only have one question to the Home Template Settings – is it possible to add my own webcam url’s instead of Photo Gallery picture for the ken Burns slide – would be great ….thx
Hello,
Unfortunately, there is no such possibility. You can only use a single image, self-hosted video, or images gallery as a background for Home Template.
Hi, i would like to know if it can add an accordion dropdown or tabs in the post or page?
Hello,
Using Elementor, you can add Elementor’s general Tabs and Accordions widgets to pages and posts. Here are screenshots of what it looks like: https://prnt.sc/yPWX16PNhamD https://prnt.sc/JuowyiwSZTFFHi, an error pops up when importing the Demo. Please can me help?
An error occurred while fetching file from: https://docs.shadow-themes.com/dummy/ashade2/content.xml! Reason: http_request_failed – cURL error 28: Operation timed out after 10001 milliseconds with 0 out of 0 bytes received.
Hello,
Please, contact our support using the Support tab or the following link: https://themeforest.net/item/ashade-photography-wordpress-theme/25620022/support
