53 comments found.
Hi, How can I request a refund?
I “inherited” a site running an outdated version of Asra. I implemented Woocommerce and have run into serious styling issues that look like they are related to the themes bootstrap code (v4.1.3 is bundled but the latest version is v5.1.3).
I purchased the latest version of the parent theme assuming it would have been updated and would resolve the issue but it hasn’t done so. If I can’t use this theme with Woocommerce out of the box I’ll need to buy another template that works with the most common e-commerce Wordpress plugin.
Please assist.
Hello,
We received and answered your request.
Thank you!
Got your reply. Thanks, but you’re saying you’re not going to refund me 
It’s a simple thing to update your theme to the latest version of bootstrap and that would fix the issue. If you refuse to refund me can you at least release a patch for your theme? When last was it updated?
We are acting accordingly to the market refund policy.
It’s not a simple thing to update from Bootstrap 4 to Bootstrap 5 and we are not planning to do that, as this is not a necessity for a WordPress theme. The latest theme update was on 29 Nov 2021 and is available for download.
Hello, I have encountered such a problem. When I log in to the background and then open the website, I can see the sider video and ninja form on the homepage, but when I log out of the background, I can’t see it anymore.
Hello,
Please check your support ticket.
Thank you!
I have given the website login, can you speed up the process? It’s a bit urgent, thank you very much!
I am sorry, we do not have priority support, the tickets are answered one by one, our agents will answer your ticket asap, it can take up to 24 hours. Thank you!
ello, I bought this theme Asra-Minimalist Photography Portfolio WordPress Theme, but every time I install the .zip, I get an error. How do I install this theme?
Hello,
Please check your ticket on our forum.
Thanks!
Hi Guys, just to let you know your links aren’t working on your preview website, so you cant see the different portfolio pages etc. Thanks Wayne
Hello Wayne,
Thank you for reporting, we will fix that soon.
Best regards, WPHUNTERS Team.
Hi, Beautiful theme!! I see the video blog is well displayed. Can we easily replace the images in the portfolio to showcase videos? The layouts are wonderful. Thank you. MG
Hello,
Thank you for your interest. The video can be showcased just in blog, portfolio layouts doesn’t support video.
Thanks!
Thank you for your reply. That’s too bad. You have a beautiful theme. Will check in for updates or new themes. Best. MG
Hi
Has the above bug been fixed as i am having the same issue with Ninja forms not loading?
Hello, you need to recreate the form from scratch, this should help with the issue. Thanks!
Hi
I tried this and also tried using default ninja form and also recreating the page from your theme templates, but none of this worked.
In this case you will need to create a support ticket https://wphunters.ticksy.com/ and our developers will investigate your case.
Hi Thnak you but i have sorted it now. Just for your reference the form in theme does not load if you add a date field so i done a work around using a text field instead. I think its something to do with JS and pickaday, but thought i would share incase anyone else has issue. But i do need to raise something else your site says that the yptodate theme is compatible with WP 5.6 but when you upgarde to 5.6 your Home page B doesn’t load full screen only if you F5 refresh you get full screen if you click your home page link you pic is only half displayed this has happened since upgrading to WP 5.6 i rolled back and it was fine my hosting autoupdated and its not loading properly again. I send send screen shot or if this is a known issue please share fix?
or check my site https://wayneholderphotography.co.uk/
click on home page link and you will see issue
Thank you for reporting, we will investigate the issue with Ninja Form. I was not able to reproduce the issue with slider. Could you please send a screen-shot to support@wphunters.com
Sent
Hi further investigation shows that WPBakery plugin has not been updated and version 6.5 is what is compatible with WP 5.6 do the installed plugins in theme not get updated?
Hello,
Your case is investigated by one of our support developers. Please continue your conversation through email.
Thanks!
Hi! I installed the most recent version of this on my site. https://www.gadboisphotography.ca/contact/
As mentioned above by someone else you need to update the version to 1.1.2 in the CSS file so users know which version they have installed. I reinstalled it again as it said 1.1.1 only to find out it was the same files.
Anyways, in my recent update I have found a conflict with my form plugin (NINJA FORMS) that was working with your previous theme version for years. It is just not loading and in the Firebug code it says “Notice: JavaScript is required for this content.” where the form is supposed to be.
I deactivated ALL plugins except the Ninja Forms. Then I activated the default 2021 theme and voila the form loaded properly.
I do not have support left but I feel like this is a theme bug and since the forms worked seamlessly with previous versions of your site, I think that this should be fixed ASAP!
If I could write you with screenshots, link and possibly login so you can go test for yourself that would be amazing.
Thanks in advance
Hello,
Please send us an email to support@wphunters.com with login details, links, and screenshots of the issue mentioned above.
Thanks!
Hello
I downloaded this theme when it was free.
There’s a lot of errors, for example:
Deprecated: Function create_function() is deprecated in /www/wp-content/plugins/wphunters-asra-cpts/wphunters-asra-cpts.php on line 44 Demo content doesn’t load properly, styles and scripts also doesn’t load.
Is there any solution? Thanks
Hello,
The fixes can be founded in the latest theme version. I suppose that you do not have it? Unfortunately for free downloads we do not offer support.
Thank you!
in wordpress appearance – Themes – theme details
Thanks
On desktop all my images are sharp but on mobile they are blury if you hold mobile portrait and then if you turn phone landscape its sharp and then when you turn your mobile back to portrait the images are sharpe. This seems to be issue with theme can you please fix?
Also just to add the same thing happens on your sample site so you may want to sort this issue quickly as it may put off client purchasing.
Thank you for your feedback Wayne, we will take a look.
Hello Wayne,
I was not able to see this issue on our demo on iPhone X – https://take.ms/ZJiLz on what device do you see this issue?
Thanks, Dima
Hi Thanks for reply. I just realised i wasn’t clear on where this is happening. Its the home page B style. its the images in intro slider. and its on Adroid and Iphone as i have got other people to try it as well. Hope this helps
Thanks, I see now, I have redirected this issue to our developers, I will come back to you with answer as soon as I will have a feedback.
Thank you so much
Also not sure if you noticed but the scroll feature on the home page image is also disappeared.
What do you mean by “scroll feature”?
Hi on the home pages on the slider in the centre a line flashes with scroll beneath it on the moble this no longer appears
Hi is there any update on any of the above bugs?
Hello Wayne,
Our developers are working to fix this and the solution will come in the next theme update.
Thanks!
Hello Wayne,
We have fixed this issue, you can download the new theme version in order to get this fix.
Thanks! Dima
Hi Dima this is great news thank you. Also may i say how impressed I am with the speed of delivery for this fix many thanks. To all that may buy this theme the support is very good.
Do i just download the entire theme from downloads? as I have never updated my theme since purchase?
Wayne
Its ok now i have installed and updated. The fix works fine on my staging site, and its definitely in the update but the version shows 1.1.1 rather than 1.1.2
Hi Wayne,
Where you see version 1.1.1 instead of 1.1.2?
Thanks
Hi – Is there a reason my Instagram feed is not working anymore: https://gadboisphotography.ca/ Please see both the footer and in the blog sidebar where it returns: Instagram has returned invalid data.
I noticed that it has spontaneously stopped working so I did a theme update and it still doesn’t work. Please advise. I don’t have support left, however, I feel like this is a bug.
Hello,
This is not a bug.
Because of the Instagram API Policy we can’t get the posts from instagram with @username, to fix this problem, we have added a new Manual Instagram Widget.
What does it mean? You need to update the theme to the latest version, then you will see the new widget which allows to upload images manually and insert link to the instagram account.
We know that this solution is not the best one, because it’s not automatic, but it’s a temporary solution until we will find an automatic solution that will work smoothly.
Dima
Ya! That’s a terrible solution. I use themes that have the API integrated and you connect it easily.
I am sorry for this situation, we will try to find a solution as soon as possible.
I have one blog post published. When I click “READ MORE” to view the single blog post, it just says SITE IS LOADING again and again … I can’t actually view the individual blog post? https://jennifercecere.com/news
Hello,
In order to investigate this issue we need more details, please open a ticket on our support forum http://wphunters.ticksy.com with all details including admin credentials.
Thank you!
Hi guys, first off all thank you for all the fast respond! I got few more question, regarding viewing in mobile. The portfolio page A for an example. When viewing in mobile you don’t have the ability to hover over a portfolio to bring up the tittle page. You are stuck with an image, with no description, but as soon as u click at one portfolio. The description of the tittle would come out and immediately take you to that gallery.
Is there a way I could get the same implementation as the home page A where you will get to click on the name and a picture will appear and click it again to go to the link we provided.
I don’t know if I explain it best. I hope you guys get what I’m trying to say.
Hello,
Could you please open a ticket on our support forum http://wphunters.ticksy.com as comments are used for some general and pre-sale questions.
Thank you!
hi guys, how do I get portfolio categories to show on my portfolio page.
Hello,
Please go to Appearance > Customize > Global Theme Options > Other Options, and check “Portfolio Category”.
Dima
presale question: can we put a video on the gallery.
Hello,
No, you can’t include videos in a gallery. Video can be added to the blog post.
Hi, For no reason, since few days my website is really really slow, i don’t understand why … My gtmetrix scores are really Good and i seek for some problems but nothing found… I donwloaded your template when it was free months ago, is it possible to buy a support in the way that you help me ?? I can’t stand like that … Thanks
Hello,
There are many factors that affect website speed, quick tips would be: choose best hosting provider, reduce image sizes, minify JS and CSS files, use advanced caching mechanisms with a caching plugin, use a CDN, enable GZIP compression, Cleanup WordPress database, Deactivate or uninstall plugins that you are not using, Keep external scripts to a minimum, Disable ping-backs and trackbacks.
Our theme is really fast, it has Performance grade A on pingdom: https://tools.pingdom.com/#5c33e883a9000000
Support doesn’t cover website speed optimization.
Dima
I have the same score as you, and as I said to you everything was really fast. But since some days fore no reason, your image section made with WPBakery is really really slow and this for all my pages. So there is no way that you can help me ?
If you have downloaded the theme for free, you do not have the latest version of the theme. This can be the problem.
How come that I have only 16 points on Google Page Speed and on your demo you have 88 ? I have a lot of server questions and that is why my mark is so low.
Hello,
There are many factors that affect website speed, quick tips would be: choose best hosting provider, reduce image sizes, minify JS and CSS files, use advanced caching mechanisms with a caching plugin, use a CDN, enable GZIP compression, Cleanup WordPress database, Deactivate or uninstall plugins that you are not using, Keep external scripts to a minimum, Disable ping-backs and trackbacks.
Our theme is really fast, it has Performance grade A on pingdom: https://tools.pingdom.com/#5c33e883a9000000
Dima
Hello, How can I removed the data and author from the post? thanks
Hello,
Please open a ticket https://wphunters.ticksy.com/ and our support developers will help you
Dima
How can I make menu on mobile working – in your demo when I click blog I’m going to blog page when I open your demo page on mobile and click blog the only thing I get is submenu open.
There was a mistake on our demo, there should not be any link on Blog, just subitems links. But Blog A: https://demo.wphunters.com/asra/category/blog-a/ has the same layout.
It seems to me that this is not a mistake in the demo but in the functionality of the menu which is clickable in the desktop and only show the submenu in the mobile version.
For the menu item that has subitems, it’s not supposed to have the menu item work as a link.
Hi There are a few bugs in the theme i submitted a ticket over 6 days ago can someone please take a look?
Hi,
Sorry, somehow your ticket was noted as solved, I have push it back to our developers and they will respond ASAP.
Hi
So I still have not had anyone look at my tickets its now been 9 days. This really isn’t great especially when i can’t publish my website with these bugs.
Can someone actually look at my tickets its been far too long.
Its a photography theme but your Photo Grids present the images blury and another photo grid crops the images. The blury images I have raised before and it was fixed for photo grid but all your grids on the different galleries make the images blury even though they are very sharp and have been uploaded with excellent resolution. Please fix all grids not just the one I raised in previous ticket.
Wayne
Hi Wayne,
We have fixed that for you. As I said in previous comment, your ticket was closed by mistake and we have not noticed that you need assistance. Sorry for that and thank you that you pushed that in comments.
Just to clarify the situation here. The described bugs appears only under certain conditions (e.g. when photos being upload with non-standard aspect ratio or the image size is a smaller than its desired place on a page).
We’re working for a fix on this (will be available to download in a few days) but most likely the majority of customers was not affected.
Dima
