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When do you expect a new theme update to come out?
Update is planned for release this weekend.
Hi, similar to tonebg on importing demo content, we are having issues importing the Tilt demo content for this theme. My web team has submitted 3 support tickets and have not received a response. Would it be possible to get an HTTPS version similar to tonebg?
Apologies for the delay – sending this over immediately!
When do you update swift framework?
In php 7.4 i got errors and in 8.0 its broke the hole site.
I have swift framework 2.7.29. And if i check for new updates i have the newest version.
i dont own a license but my client does
Compatible update is planned for release this weekend.
Hi! Our blog isn’t lining up correctly on loading. The setting is the masonary blog type. We’ve sent a support ticket but no response. Please reply. Thank you
I’m trying to get the price to display correctly in the ajax search dropdown, when using the Role Based Pricing for Woocommerce plugin by Addify.
The default price is always displayed even when a user with a different price is logged in.
Plugin authors don’t know why this is happening.
So this is a wild shot:
Has anyone used role based pricing and managed to get the ajax search to show the correct price for different users?
Hello. I have written on the support page, but haven’t gotten any answer regarding my problem. After updating Wordpress and the theme, the Swift Page Builder doesn’t allow me to save changes for posts and pages.
Also, regarding support, I’m still getting errors when entering the purchase code.
Thanks for your help.
Apologies for the delay – replying now!
What is the latest version of the Swift Framework? I am running version 2.7.32 with Wordpress 6 and am still getting errors with the Swift Page Builder.
That is the latest – please try clearing browser cache or a private browser tab, that should sort it!
Thanks. I did that and am still getting errors. I submitted a support ticket.
Hello. I’m getting this issue when attempting to import the Main Demo Content:
An error occurred while fetching file from: http://www.swiftideas.com/democontent/atelier/porter/widgets.wie!
Reason: http_request_failed – cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received.
Are you able to contact your host – it may be blocking the import. Else we can try providing you a new version which uses https instead
I just contacted the hosting company. The HTTPS should solve the issue. Please let me know when you can send the new version.
Thank you so much for offering that solution.
Just following up on the above message. Can you provide me with the HTTPS version?
Just sent to your email – apologies for the delay.
Hi, submitted tickets twice but no response.
How do I change the number of products per row on the category pages – https://vitality-pro.com/supplement/resveratrol/ or shop page – https://vitality-pro.com/shop/
The appearance > customise > woocommerce is set to 3 but it’s appearing as 5 per row.
hi, some characters don’t appear. https://academia.verdenovo.pt/
and when i request support recive message You must have valid license in order to access support, but my livence is valid.
Please check your theme, it seems there are font files missing:
Failed to load resource: the server responded with a status of 404 (Not Found)
si-atelier.woff:1 Failed to load resource: the server responded with a status of 404 (Not Found)
maps.googleapis.com/maps/api/mapsjs/gen_204?csp_test=true:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
si-shop-three.ttf:1 Failed to load resource: the server responded with a status of 404 (Not Found)
si-atelier.ttf:1 Failed to load resource: the server responded with a status of 404 (Not Found)
Are you still struggling with access to support?
hi, i cant acess to support, i cant recive email for register
Hey – we just received your support request now, looks like all sorted?
was not resolved
same problem with fonts, is not possible change font for icons ?
Sorry not sure what you mean – as in change what icon font is used in the theme? Currently you would need to manually import the font and then add custom css for each icon usage.
After updating theme to 2.8.1 I can no longer access the widgets area in the backend, as I get this error coming from the swift framework:
..../wp-content/plugins/swift-framework/includes/widgets/widget-posts.php. Error: Uncaught Error: Call to undefined function spb_image_resizer() in /customers/e/b/a/xplor.dk/httpd.www/wp-content/plugins/swift-framework/includes/widgets/widget-posts.php:84
Update! I managed to get rid of the error by installing the Classic Widgets plugin. What could this mean?
Glad you sorted it – we are looking at solutions for this but for now we recommend the classic widgets plugin. A lot of people are using it as the new widgets on WordPress is iffy functionality wise.
Hello, when can we expect updates for this theme?
thank you! andi
We are still working on getting the themeforest update approved, but the update is already ready for download on auto-update.
Hello, I have updated to the latest version and it gives me some errors, such as the button to choose an attribute in safari is displaced to the right.
how can I solve that? where can i download the previous version?
Please can you provide a link for us to see the issue? If you can contact us via the form here: https://themeforest.net/user/swiftideas we’ll be happy to provide fixes.
google map block does not work on mobile. I tested google map on my android device and this not respond to zoom and move finger gestures. I tryed with atelier demo sites with same results.
Please let us know what mobile you are using – we’ll test it.
Xiamoi Redmi note 8 Pro
android version: Android 11, MIUI Global 12.5.6
Browser: chome ver 101.0.4951.41
hi, any news about this issue?
2 weeks without and answer… poor theme maintenance…
Apologies for the delay – our message hadn’t sent. We have checked – do you mean that you can’t interact with the map? Currently this is disabled so that the touch isn’t locked into the map when trying to scroll past it – we can advise on how to remove that if needed?
How to disable image sizes generated by the theme using child theme?
We are getting the following error all of the sudden: Notice: Array to string conversion in /nas/content/live/thewichitagunc/wp-content/themes/atelier/header.php on line 22
It updated to 2.8 and that was the problem, I downgraded to a 2.7 version and the error went away, will this be fixed in future releases? How will I know when I can update?
We just released a new update to resolve this – thanks for your patience.
I need to filter the teampage by category but there is no documentation on how to use “team category” or “specific team members” when creating the pagebuilder element.
The first doesn’t allow to fill in category, the latter doesn’t work and has no documentation on how to make it work.
Is there any plan for next update? Theme contains outdated woocommerce templates.
Yes, new update is due this week.
Hello, since the last update, deleting products in the cart summary box (when hovering over the icon) no longer works. Do you have a solution to make it work again? I no longer have the support included, is that a problem?
Please can you provide a link to your site for us to check this? Apologies for the delay.
Hello, I recently downloaded the updated theme and uploaded all files to my file manager. overwrite older files. Now the page builder is missing, please help.
Please make sure you have navigated to Appearance > Install Plugins, and installed all the required plugins.
Yes, I did. I do not see the page builder. It seems it is not accessible. Or broken.
We have just sent you a message with instructions!
When can we expect the update, thanks for the info/
Due this week – thanks for your patience.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
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