Web Themes & Templates

Reviews for Atelier - Creative Multi-Purpose eCommerce Theme

413 Reviews

for Design Quality

One of the best theme ever! It's easy to work with and there are beautiful templates inside.

for Bugs

After newest update, everything is working like a charm. Thank you guys for trying for us.

for Customer Support

Non-existent support. Left my business with a broken theme and never respond in time. Issue raised since mid 2018 with one response asking fro access and that's it. No response to follow ups.

New update broke site again.

Late response to issues raised while in and out of support period.

SwiftIdeas

Author response

Hi there,

Where have you contacted us? We have no outstanding requests from your username, and we provide support constantly throughout the week.

Swift Ideas

for Flexibility

this theme is one of the best .so many possibilities it s hard to ressist after. Bravo

for Customer Support

Customer support is really poor, had a request open for over a week as the page builder is not working. Still haven't addressed or fixed the issue, not interested in my problem, have to chase them up everyday and still waiting for a reply. It's a shame because it's one of my favourite themes but it is disappointing when you extend support for $35 to try and get fixed one of their bugs.

SwiftIdeas

Author response

Hi there,

We have no record of any support requests from you? Please can you confirm where you have sent these requests as the only official support method is via http://swiftideas.com/support-request

We definitely would not be ignoring you! Please get back to us so that we can assist.

Thanks,

Swift Ideas

for Customizability

I do love this theme and the customizability is limitless for front-end.

for Customer Support

Even if the Theme is a high quality product, I wanted to evaluate assistance, as many questions and issues can occur while building a site, and even the best products ever can be unuseful if problems cannot be solved. I wanted to thank the producers because their assistance has been available for the whole period, and help is just as it should be, helpful! Without having to beg for it. I'll probably renew assistance in future.

for Code Quality

Still my favourite theme since years. It offers so many possibilities (and upgrades) that grows with you. Support is exceptional. Thanks for such a great product!

Very good theme and nice design.
But we have a problem with the swift framework plugin. The plugin is giving us a 500 internal sever error everytime we click on something in wordpress. Need help

SwiftIdeas

Author response

Hi there,

Please log a support request at http://swiftideas.com/support-request, or contact us via the form here: https://themeforest.net/user/swiftideas we'll be happy to assist.

Thanks,

Swift Ideas

for Documentation Quality

Reached out for support, they never got back to me. The documentation and videos might be outdated and some stuff has changed. Also, not much is covered with their videos about the theme.

SwiftIdeas

Author response

Hi there,

Where did you reach out to us, as we've had no support requests from your username? Please reach out here - http://swiftideas.com/support-request

Thanks,
Swift Ideas

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