The author is no longer supporting this theme clearly as they have not been responding since last year. 2.7.2 is the last release available. No updates has resulted in a broken builds now.

THE WORST WP THEME EVER!! DON´T BUY IT!

Major issues with theme due to lack of updates. Theme is still for sale despite multiple reports of issues/bugs/fails.

The bad rating covers customer support, bugs, code quality and updates etc. For a long time now, there have been code incompatibilities, and the past few months the developer has been completely silent, with no theme updates to meet updated plugins or replies to any support requests, as seen in the many comments here on Themeforest. I've emailed and submitted support requests since January, with no response, despite paying for support. Very disappointed and unsure what to do, as I desperately need to update plugins for security and functionality, but when I do, my entire e-commerce store goes down.

SwiftIdeas doesn't support theire Themes anymore. Some of them don't work with latest PHP or Wordpress Versions. No updates. Charging for Premium Support but theire Support Website is down since months, E-Mails & Comments on Themeforest are not getting answered.

The developers have failed to keep this theme updated and so now it DOES NOT WORK with woocommerce as the template files are out of date. I paid for extended support and am still being ignored. Like others mentioned below, I have tried numerous times to contact the developers via all channels and they are completely ignoring messages. This is a nightmare for me and I am today about to lose one of my biggest clients that are fed up with their site not working that uses this theme. This is a disgraceful service.

Ive used this theme for a few years and been really happy with it and with support = until about 2 years ago. Support is a lot slower but I still get answers. Question for support! My support ran out. Can I purchase another session of support and if I do, what is the average turnaround time now for support responses? I'm used to it being about 1-2 days previously. Thanks.
OH also. I have a child theme, its now telling me my Wordpress needs to be updated and I'm terrified to do that and lose everything :P

Nice looking theme, but the support has been terrible. I worry pretty much every time there's a Wordpress or woo commerce update that the theme is going to bug out and it always does. This last time left our store without a working cart for over a week before we even knew it was a problem.

This theme will cost your business money, or at the very least increase your stress levels.

Hi there,

Question: Did you overwrite any of the theme files? Answer: No, absolutely not. I have never made any deletions except to install WP-Rocket and imagify, which may have done it for me for reasons of speed of the site.

Question: It looks like there are code changes causing 1/3/4/5 – are you able to revert to the original downloaded version of the theme? Answer: Frankly, no… No, absolutely not! I don’t know how to comment, even less how to finish. Help me please. I love this theme and I have devoted a lot of hours of work to it. Question: Regarding upload speed, what type of hosting do you use? Answer: I work with One.com where I requested the most advanced hosting. And especially the most expensive… GURU. Question: Woocommerce issue Answer: For point 2 I did not receive an answer, so let me get back to you. Your theme (Atelier Child Theme) contains outdated copies of some WooCommerce template files. These files may need to be updated for compatibility with the current version of WooCommerce. Suggestions to solve this problem: Update your theme to the latest version. If no update is available, contact the author of the theme to inquire about its compatibility with the current version of WooCommerce. If you copied a template file to modify it, you will need to copy the new version of the template and reapply your changes. Question: Looking for customizations for your website or custom plugin/theme development? Answer: Yes, Absolutely I have application development projects. I even contacted a firm in this sense, but alas the project is dragging on. We can make a call in this direction, but I warn you I do not understand English well (I am French-speaking – on DAKAR – in SENEGAL)

The Swift page builder does not work anymore!!!! The link is action=edit#. Please help

I have sent an email from 25/10 for WooCommerce support because after the update to version 7.0.0, I get some errors, but nobody answered.

I don't know what to do... Buy a new support license, delete the project????

Great theme, kind of an all around go to theme for multiple website styles. Customer support quality has waned over the years though. The 'Directory' feature is pretty much non-existent, we got it working once but haven't been able to get it up and running since. Rather disappointing. It's a bit outdated but seriously, if your looking for an all around theme Atelier works great!

ok

A production site is a most valuable tool for online sellers. To have invested all the time and efforts to develop it basing on a theme that fails to update properly and whose site is full of bugs themselves even when logging in is extremely distressful. Bugs in this theme is getting so serious that we have to put down all our other important work to quickly develop the site again. Choose your theme carefully to avoid the agonies we have to go through.