I followed several times the documentation, Step by Step and I needed to write Support Several Times. In general, the team answered really quickly, but the difference between support and extra customization (Extra charge) is not very well defined.
The theme is amazing, I just suggest to improve the quality of the documentation.
The theme is not updated for Magento 2, support keep saying that there is no plan of updating. The team behind it seems like they are neglecting it and focusing on other themes. If you want to upgrade your Magento, this theme is not for you. Too bad for a beautifully designed theme.
Hi ltsh0801, I don't see any issues with our theme and pingdom shows 3.54 seconds load time from Sweden for our preview. If you need any assistance please, register and post your issues on our help forum.