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1616 comments found.

b4g

b4g Purchased

Where can I add an API key for google map. Map of the recital does not display properly.

Hi there,

Apologies for late reply I had some personal issues I had to resolve.

Regarding the api key, read here http://docs.themesdepot.org/article/409-how-to-add-google-maps- api-key

Regards.

rojcam

rojcam Purchased

Where can I add an API key for google map

Hi there,

Apologies for late reply I had some personal issues I had to resolve.

Regarding the api key, read here http://docs.themesdepot.org/article/409-how-to-add-google-maps- api-key

Regards.

Hello How can I add claim in the mobile version as Link does not appear to the visitor more visitors using the mobile version - Is there a dedicated code for it to be affixed inside the editor

Hello,

The claim form is not available in the mobile version. It can only be added by making modifications to the code of the theme.

Regards.

Hello,

I need some help with this error:

Uncaught ReferenceError: google is not defined at eval (eval at <anonymous> (infobox.js?ver=4.7.2:3), <anonymous>:1:1011) at infobox.js?ver=4.7.2:3

What can i do to fix this??

Hello,

All support is handled on the platform here, that makes it easier to manage support requests and it also includes a knowledge base with answers to common questions.

Please kindly submit your support request on the support platform here , and i will get back to you as soon as possible.

Some quick links

Thank you.

is it compatible with latest version of Wordpress?

Hi there,

Apologies for late reply, wasn’t getting notifications from themeforest.

Yes.

Regards.

Hi, I have downloaded latest version of this theme however upon installing & running a security test I get an error telling me LayerSlider Plugin is out of date and vunerable. I will need to delete this plugin for now… How do I maintain the latest version of LayerSlider? Thanks

Hi there,

Apologies for late reply, wasn’t getting notifications from themeforest.

Please open a support ticket and I’ll send you the most recent version of the plugin while I update the theme here on TF.

Regards.

Hello nice Theme but Looks like no Support. I wait 3 Days but no answer yet ????

Hi there,

Tickets were answered yesterday, If any of your tickets hasn’t been answered please let me know the ID number and I’ll have a look at it.

Regards.

Only a question before i buy this theme…. when i understand the system a Listing is the same like a blog article. When i open the index the website loads every Listing on the map. When i have …. 1.000 Listings … how the system works with load time?

Hi there,

The map has a caching system and it’s loaded through ajax. Also, the more performant your server is, the better the performances of the theme will also be.

Regards.

Hello if i enable streetview on single listings, nothing happens no button ? What can i do?

Sorry for that question Street view works Thanks

Marcosis

Marcosis Purchased

Hi ThemesDepot,

Just would like to find out a few things before I consider purchasing the theme:

1) Am I able to lock down the membership to specifics, for example limit basic members to 1 image on their advertisement and premium members to 10 images? If not, can any of the fields be marked specifically for different membership plans? (Youtube videos only for premium membership etc…)

2) How much customization can be done on the listing submission information? Can custom fields be entered as default and current fields be taken away?

3) Are you able to register a business to multiple locations or do you need to create multiple listings for this to be possible?

4) How does the theme handle advertisement based on a vague address? Can I simply enter “Tokyo, Japan” as the street address instead of an actual physical address?

Thanks for your help :)

Marcosis

Marcosis Purchased

Why is it your website has taken my registration details twice and both times failed to email me my password so I can lodge a request for help? This is starting to look like i’ll need a refund.

Hi there,

Have you checked your spam? If you haven’t received an email can you please send me a message through my profile here https://themeforest.net/user/themesdepot with the desired email address?

Regards.

Marcosis

Marcosis Purchased

I’ve resolved the issue, however I’m still not sure why your system didn’t send the original emails. I have been using your password reset tool every 6-12 hours in the hopes it would work and this morning (about 12 hours ago) it finally sent me a password reset email. So it definitely had the right information, and my inbox definitely wasn’t putting it into spam otherwise that email would have gone there too. Also I checked in spam… and all my outlook rules to make sure it didn’t get confused and all the folders haha.

I’ve submitted a support request so i’ll just wait for you to respond now. Thanks for getting back to me.

gehtsnoch

gehtsnoch Purchased

It looks so that there is no support on the page Themesdepot or it is very rarely an answer. Are still simple questions open from 07.04.2017 than 11 days. Maybe the support is here better.

1.) Since the 12 march still open, the contactsite have a problem at my site i can sees only the half site and i cant scroll down I had sent my url but nothing happened. my page is now closed again. if you need you can get a new url.

2.) This is a new question but also in the forum on the support side. The pictures also.

””PLEASE Look to the image from your site “All Listings” and my site looks diffrent. i like the layout from your site looks much better then on my site. Its from your Demo content but looks diffrent.

I cant find any setup to create the all listing site like on your promotin site @ envanto”””

Other problems I solved myself.

Nice Theme and for me one of the best listing Themes, but support :shocked:

I hope i can get here support

Your last message to your ticket was a message saying you had fixed your issue, so I’m not sure what kind of reply you were looking for ?

JDMP

JDMP Purchased

great work…had a little difficult with importing but i worked it through. However i would love to import additional info such as telephone number and opening times..what would be the best was to do this…

Can you better describe what you’re looking to do? Those fields are already part of the theme.

gehtsnoch

gehtsnoch Purchased

Hello i Think you dont read the posts or the support Tickets in a right way, sorry.

But this is still open

2.) This is a new question but also in the forum on the support side. The pictures also.

””PLEASE Look to the image from your site “All Listings” and my site looks diffrent. i like the layout from your site looks much better then on my site. Its from your Demo content but looks diffrent. I cant find any setup to create the all listing site like on your promotin site @ envanto”””

You ask me in your Support Forum

“Alessandro replied Mar 19, 4:34pm Hi there,

What theme version are you running? That was a very old issues of a few years ago.”””

I told you the Version what i use: 2.3.15

And the Ticket in your Forum withe the Gap (Firefox) is still open. You dont Need my URL look to your demosite withe Firefox and you will see the small gap, where you can read in your Forum on my open Ticket. Regards

gehtsnoch

gehtsnoch Purchased

Hello i Think you dont read the posts or the support Tickets in a right way, sorry.

But this is still open

2.) This is a new question but also in the forum on the support side. The pictures also.

””PLEASE Look to the image from your site “All Listings” and my site looks diffrent. i like the layout from your site looks much better then on my site. Its from your Demo content but looks diffrent. I cant find any setup to create the all listing site like on your promotin site @ envanto”””

You ask me in your Support Forum

“Alessandro replied Mar 19, 4:34pm Hi there,

What theme version are you running? That was a very old issues of a few years ago.”””

I told you the Version what i use: 2.3.15

And the Ticket in your Forum withe the Gap (Firefox) is still open. You dont Need my URL look to your demosite withe Firefox and you will see the small gap, where you can read in your Forum on my open Ticket. Regards

gehtsnoch

gehtsnoch Purchased

You asked me a few days ago what for a version I use, because you know the problem and I said which version and what now no answer? Your mail from 19.03.17

“Alessandro replied Mar 19, 4:34pm Hi there,

What theme version are you running? That was a very old issues of a few years ago. “

And now ? I wait and wait no answer. Wow what a Support

PS: i use: 2.3.15

You keep not answering to the questions that I make to you to help you solve your issue, if you’re unable to provide me the info that I need ( in all of your tickets basically ) I’d be happy to just give you a refund so we can get this over with.

Please submit a refund request.

Regards.

gehtsnoch

gehtsnoch Purchased

OK you have all Infos and you told me you know this issue but anyway REFUND is the best way

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