103 comments found.
Hi there, I’m trying to access support portal but it keeps timing out. I get Cloudflare 522: https://qodeinteractive.com/submit-a-request
Hello,
Thank you for reaching us!
We couldn’t reproduce this on our end. It could be that some extension in your browser is causing this, so please try to login from a different browser or an incognito window. You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
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Hi there. Thanks for getting back. No, it’s not a browser issue, it’s a network issue with your origin server (Cloudflare 522 error demonstrates this). You seem to have restarted/fixed it now though. I can access the site again now so will open a ticket. Thanks
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Hi, pre-sale questions:
- Which is the latest PHP version that is supported?
- Which is the latest Wordpress version that is supported?
Hello,
Thank you for taking interest.
The theme is tested up to PHP 8.0. The compatibility with PHP 8.0 was added in the latest update.
It should work correctly with the latest version of WordPress.
Do let us know if you have any additional questions.
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Hi! Will there be an update available for this theme in 2023? Mostly to update WpBakery / Slider and maybe other plugins which are included? If not, is it possible to send new versions by email?
Kind regards, Mark
Hello,
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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I have tried two different networks, different browsers, incognito mode, all same freeze. Can you please help? I need to lodge support ticket
Hello,
We couldn’t reproduce this. It could be that your support period has expired. You can find more info regarding support expiration and option to extend it in this article here.
Support
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Hi, is there any way to duplicate/clone an edge portfolio post?
Thanks
Hello,
You can use some of the duplicate post plugins, for example Yoast Duplicate Post plugin.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Ok, thank you 
Support
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Hi Guys, Before buy your Theme I would you like to know if this theme is multi languages ? By “multi languages” I would say if dynamic strings can be translated by Polylang ?
Hello,
Thank you for reaching us!
When it comes to creating a multi-language website using our themes, we recommend checking the article in this link for more info.
Do let us know if you need any additional information.
Support
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Hi, I bought your template but I can’t find the option to include the client’s name within the single portfolio page as “Category”, “Data” or “Tags”. Can you help me please?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Done!
Hi there,
Thank you.
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Hi I want to know if this project is still active, because the last updates are from 2020… Build in WP Bakery is getting old and have security risks.. Please release at least plugin updates so the theme is safe for the future?
Hi there,
Thank you for reaching us!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version of bundled plugins.
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Hi guys, interesting product. There’s any way to get the Google Fonts updated. Many fonts are not included.
Thanks in advance.
T
Hi there,
Thank you for reaching us!
To add custom and additional google fonts please follow instructions from this article – How To Use Custom Fonts On Your Site.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Theme can close Google font, mobile terminal menu, can be used in any demo, thank you
Hi there,
Thanks for taking an interest! The theme comes with a variety of Google fonts that you can choose from and once you import the demo content you will get all the pages and their settings that you can customise to your needs. The mobile menu will be assigned for smaller devices.
Do let us know if you have any additional questions.
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Hello, Pre-sale question : have you got a portfolio demo or example where the portfolio grid preview shows the item text description, we would like to show more than only the title and category in a pretty way. Thank you
Hi there,
Thanks for taking an interest!
If you refer to the portfolio list, you do have every feature presented on our demo website under Portfolio. So please check this.
Do let us know if you have any additional questions.
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Hi there! Pre-sale question here! I love the theme in general. I found this option, Text Marquee, which looks really stunning (https://atmosphere.qodeinteractive.com/designer-home/), but I wanted to ask if it is possible to change the speed of the text running through the screen. I was also wondering if the title photos for blog entries have to be this huge. I am currently using a wider format of title photos for the blog and would like to continue doing so (benleander.com). Thank you already!
Also, do you guys offer a free trial or money-back guarantee? I would really like to see how this theme behaves with my existing content before buying it. Thanks
Hi there,
Thanks for taking an interest! Unfortunately text marquee does not have an option within the theme options to alter the speed, however it could be done by editing the theme files.
As for the blog title images you can for sure upload the to the size you wish, as well as you do have an option to set a title height to your needs.
When it comes to a testing environment please understand that we do not have this options, but we are here if you have any additional questions.
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Thanks for the fast reply! Consider adding the feature to change the speed of the Text Marquee, I think it would be very handy!
A couple more questions:
In the classic portfolio (https://atmosphere.qodeinteractive.com/classic-portfolio/) there’s a nice text animation of things being written and deleted – can this be individualized with my own text including what should and should not be deleted and (re-)written?
The pages are built with the Visual Bakery Composer, right? So that means it is possible to take certain sections and create a different structure, right? E.g. I would like the Classic Portfolio but below it I would like some Images and Text, further down an Extract from the Blog (e.g. the 3 latest posts), then a Call To Action like here on the bottom (https://atmosphere.qodeinteractive.com/designer-home/), etc.
Is the theme resposive in a way that Google accepts it as mobile optimized?
Thanks again!
Thanks for the fast reply! Consider adding the feature to change the speed of the Text Marquee, I think it would be very handy!
A couple more questions:
In the classic portfolio (https://atmosphere.qodeinteractive.com/classic-portfolio/) there’s a nice text animation of things being written and deleted – can this be individualized with my own text including what should and should not be deleted and (re-)written?
The pages are built with the Visual Bakery Composer, right? So that means it is possible to take certain sections and create a different structure, right? E.g. I would like the Classic Portfolio but below it I would like some Images and Text, further down an Extract from the Blog (e.g. the 3 latest posts), then a Call To Action like here on the bottom (https://atmosphere.qodeinteractive.com/designer-home/), etc.
Is the theme resposive in a way that Google accepts it as mobile optimized?
Thanks again!
Hi there,
Thanks, it has been noted for sure!
1. Classic portfolio text that you refer to can be for sure edited to suit your needs, and you can choose the word you wish that will have the re-written effect.
2. Atmosphere theme does come with WPBakery which indeed enables you to edit your content, rearrange, add or remove the content to your needs.
3. When it comes to responsiveness you should know that all our themes are responsive and you can check its performance on any mobile device.
We are here if you have any additional questions.
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Thank you for your continued support, I am looking to introduce more typed word endings, I see there is only options for three as seen here: http://prntscr.com/r54c6q
I have edited to code to include more words as seen here: http://prntscr.com/r54ctsWhat code do I need to edit in order to allow these words to be used or is there an alternative to make this easier?
I really really need all these words in so any help is appreciated!
Thanks
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
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Hi! Love your theme. I have a few questions before deciding to offer it to a client. Hope you can help out?
- Home page massonry view: are these links to articles only or it also possible to link to a category or another page? How flexible am I in this case?
- Is it possible to keep the left menu view as default?
- Can I add a breadcrumb or search button to the default pages?
- Last one for now 
Does the mobile menu also include submenu’s when clicked on hamburger menu?
Thanks!
Hi there,
Thank you for taking interest in our theme!
1. In case that you are referring to this page:https://atmosphere.qodeinteractive.com/masonry-portfolio/
yes, there’s a possibility to add custom links through portfolio item external link option. In that case, the links from Masonry Portfolio will go directly to the link that you configured in External Link option.
2. Yes, you can use the left menu as a default setting.
3. Default pages, like for example archive pages use default theme settings – like title area and header type. This means that you can add search to the widget areas that are displayed in default pages.
For example we added search form into the vertical header widget area – https://prnt.sc/qu0gw0. That way it will be always visible.
4. Yes – https://prnt.sc/qu0egd.
Let us know if you have more questons
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Hi there, pre-sale question – Is there any way to see what the theme might look like when boxed and not full width (ideally the classic portfolio page) – Many thanks, lovely looking theme
Hi there,
Thank you for taking interest in our theme!
You can see how it looks in this screenshot: http://prntscr.com/qnzg93If there’s anything else, feel free to ask!
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Thank you very much for your help, when changing the site width does it interfere with any of the portfolio views? i.e. does the three column spacing automatically adjust across all devices? Im looking mainly at this page: http://prntscr.com/qo6ofc
Hi,
You’re welcome!The space between portfolio items and the number of columns should remain the same https://prnt.sc/qofqne after page width change. This doesn’t interfere with any responsive behavior of the portfolio list. But you can always set the smaller space between items in Edge Portfolio Settings https://prnt.sc/qofrab.
Let us know if you have more questions!
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Thank you, you have been more than helpful! I will purchase now!
Support
Edge Portfolio part of
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Hi there, I have purchased the theme and attempted to make the site boxed, however this has now caused the footer to rise to the top of the screen and the Text element does not align with the logo, please help. Screenshot here: https://prnt.sc/qozlro
Hello,
Thank you for reaching us!
Try to disable uncovering footer option. To do that, navigate to the Edge Options > Footer and set the Uncovering Footer option to No https://prnt.sc/qp11nz.
Regarding the alignment of the text and the header, please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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I have done what I can thank you, I have loved working with this theme, would recommend to anyone considering! One last thing is I am struggling to make the row/column transparent so that the background image applied to the page will show. You can see an example of the issue here: http://prntscr.com/qqiop2
Hi,
Thank you for the feedback, we are happy to hear that
You can use the code below to make rows transparent. Insert it directly on the page here https://prnt.sc/qqnd4h.
.edgtf-content {
background-color: rgba(255,255,255,0);
}This will be the result – https://prnt.sc/qqndqf.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
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That worked perfectly thank you, you have been so much help, apologies for all the questions but I am looking to make the header central similar to how it is boxed, like this: http://prntscr.com/qr7jev
But when it is on a non boxed layout, I.e the header of the first image on the layout of this image: http://prntscr.com/qr7i8s
Many Thanks again!
Hi,
You’re welcome
Support
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Is it possible to use the split slider showcase on the home page in place of a traditional slider?
Hi there,
Thanks for writing in and taking interest in our theme. Yes, you could set this page to be your homepage: https://atmosphere.qodeinteractive.com/split-slider-showcase/ If there is any other doubt, we are here.
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PrePurchase question: is it possible to remove header menu and instead of it use blue side menu? Also can I keep logo in place after removing header menu (if its possible). Screen Shot – https://ibb.co/Ptr2hPf
Hi there,
Thank you for taking interest in our theme!
Yes, you can keep the logo and the side area menu, and remove the top header menu items if you want.
If there’s anything else, feel free to ask!
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I have a questions – Is it possible to add social networks icons on side bar menu? Especially “Behance”.
Hi again,
Yes, Behance is in the list of social icons that come with our theme.
If there’s anything else, feel free to ask!
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Hi,
There is a pre-purchase questions. Does the theme work well with the latest version of Elementor？
Thanks
Hi there,
Thank you for taking interest in our theme!
Our official page builder is WPBakery. All of our demo content is created with it, and we have a lot of custom shortcodes that only work with it. Our theme hasn’t been tested with Elementor.
If there’s anything else, feel free to ask!
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Hi, Could you let me know how I can change the colour when I drag text? Also- there is a bug sometimes, my portfolio doesn’t come up with the order of dates.
Hello,
Thank you for reaching us!
If you want to change text selection color, go to Edge Options > General > Text Selection Color. Regardin portfolio order of dates, please provide us with the exact page in question and some more information so we can investigate. Thank you.
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Hi,
Thank you so much for your quick response!
I have another question. In Edge Portfolio section, can the text content fix the position, not follow the scroll?
In terms of the earlier question about portfolio order of dates- I recorded the screen. How could I share it to you?
Thanks,
Hello,
You can make a sticky side text for portfolio item as per this example https://atmosphere.edge-themes.com/portfolio-item/7-sayings-for-great-success/ But you’ll need to go to Edge Options > Portfolio > Enable Sticky Side Text (This option works only for Full Width Images, Small Images, Small Gallery and Small Masonry portfolio types).
You can share the link of the recorded screen here.
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You’re legend! Thank you so much,
Could you please find the link? : https://vimeo.com/361807090
As you can see, there are a few problems-
1. the order changes randomly. It’s not only regarding with web brower size! I can see wrong order in the full size of screen or when I don’t touch the size.
2. The second and third line (vertically) not aligned in the grid.
3. This is an option, can I make the movement smoother?
Thanks
Hello,
The video you shared is set to private and requires password to reveal. Perhaps it would be better to send us the page in question as well.
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Hey, the password is 1214, please let me know if it doesn’t work!
Hi,
This is not the correct way of testing responsiveness, because for each screen size different js module or script is triggered. When you change screen size in real time proper modules don’t apply and the list doesn’t work as it should. In order to test responsiveness, please don’t use browser window, but an actual tablet or other small screen device. Thank you.
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Hi, thanks for your help.
Could you let me know how viewers can’t click my pf images? I don’t want to see pop-up screen when they’re clicked.
Thanks,
Hi,
You can change click behavior for Portfolio List from shortcode options https://www.screencast.com/t/oPmyAhwGf
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Hi, How can I get click behaviour? I’m trying to find shortcode options in Edge Portfolio tap, but hard to figure out.
Hi,
When you go inside Portfolio List shortcode options, you will be able to find 2 click behaviors. One is to open a portfolio single page and the other is to open a lightbox instead https://www.screencast.com/t/oPmyAhwGf
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Hey, sorry again. I was asking where I can find Portfolio List shortcode options. Is it not in Edge Portfolio section?
Hi,
No, it’s not. Go to page back-end and click on portfolio list shortcode https://www.screencast.com/t/Xvx3TmOSSTsz
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Hey, can you please let me know the route how to access portfolio list shortcode? I can’t still find it – Where can I find Page back-end among Posts/Edge Portfolio/Edge Testimonials/Media/Pages etc?
I can only find Edge shortcodes in each portfolio item but it’s not the one you sent me.
Much appreciate if you let me know step by step.
Thanks,
Hi,
Of course. Go to the Pages > All Pages and find the page where your portfolio list is. Click to edit and click on the portfolio list shortcode, as mentioned in previous reply.
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Hi, I got it, thanks!
But that’s not what I wanted to know, I’m wondering how the images can’t be clicked by people when they get into each portfolio page! Not the main portfolio page
Hi,
Go to Edge Options > Portfolio > Portfolio Single and set “No” for Enable Lightbox for Images https://www.screencast.com/t/gHFnavwAY
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Hi, i have a problem with with the portfolio list. I’ve chosen mansory and have over 140 portfolio items saved. Number of Portfolio Per Page is on 50, so there is a load more button. But when i hit the button the new loaded items are on the wrong place. Multiple items are over each other and the height from parent element (edgtf-pl-inner clearfix) is way to low. After i reload the page and hit the load more button again the height is correct and the element are on right place.
Thank you.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
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